Delivery Driver with Customer Service Excellence

Jamal Singleton

***** ********** ********, **** * Lakes, Florida • 904-***-**** • ***********@*****.***

• linkedin.com/in/***********@*****.***

Delivery Driver

I am currently working as a Delivery Driver at Tampa Bay Area Logistics, where I have received a customer service award for going above and beyond for our clients. I have also been able to streamline our delivery process, resulting in 100% on-time deliveries and reduced customer complaints.

I have attached my resume for your review, which further outlines my qualifications and experience. I am confident that I possess the necessary skills and experience to excel in the role of Driver at your company. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications in more detail. Sincerely,

Jamal Singleton

WORK EXPERIENCE

Tampa Bay Area Logictics • Lutz, FL, USA • Full-time • 08/2021 - Present Delivery Driver

• I received a customer service award on 10/2023 for going above and beyond for customers.

• Demonstrated exceptional customer service skills, leading to a 90% customer retention rate and positive feedback from clients.

• Streamlined delivery process resulting in 100% on-time deliveries and reduced customer complaints

Coco Cola • Tampa, Florida, USA • 11/2020 - 08/2021 Order Selector

• Pulled products on pallets for standard delivery. Improved accuracy by 98% through careful checking and double-counting of products.

BJ Wholesale club • Tampa, Florida • Part-time • 10/2016 - 08/2020 Overnight Ticketeer

• Streamlined operations and generated $10,000 in additional revenue by implementing efficient time management techniques and stocking high-quality products. Uber • Lutz, FL • Part-time • 03/2017 - 08/2018

Driver

• Ensuring customer safety and satisfaction by strictly adhering to safety measures and delivering top-notch services.

Cheddars • Wesley Chapel, FL, USA • 05/2016 - 10/2016 Jantorial

• Responsible for cleaning marks ad smudges from vertical surfaces, including glass windows, door flames, kitchen appliances, and other surfaces.

• Followed directions from supervisors in maintaining the dining restaurant, bar, supply room, kitchen, parking lot area, etc.

Worldwide Staffing • Orlando, FL, USA • 09/2015 - 03/2016 Record Center Specialist

• Gathered and verified all required customer information for tracking purposes.

• Effectively managed a high-volume of inbound and outbound customer records including company and personal.

• Accurately documented, stored and prepared records for proper elimination. Wal Mart • Tampa, Florida, USA • 01/2008 - 07/2015 Hardlines Supervisor

• Provided customer assistance on a daily basis by verbally communicating with customers seeking to purchase merchandise.

• Expertly handled customer complaints and conflicts, maintaining a 95% satisfaction rate and improving customer loyalty.

• Maintaining and monitoring adequate stock as well as ensuring full availability of products taking into consideration customer needs.

• Designing in-store visibility programs and space allocation.

• Inventory control and merchandise management.

• Getting promoted to Hardliners Supervisor on 10/2014 from Inventory Control Fed Ex • Tampa, FL, USA • 03/2007 - 08/2009

Package Handler

• Successfully processed up to 5000 packages daily, meeting delivery deadlines and maintaining high levels of customer satisfaction.

Southeast Atlantic Beverage • Tampa, FL, USA • Full-time • 10/2003 - 03/2007 Case Handler

• Responsible for loading/unloading products onto pallets while ensuring quality standards are not compromised.

• Adept in working in a timely manner to meet quotas and deadlines. UPS • Jacksonville, FL • Part-time • 10/2003 - 12/2006 Sorter

• Responsible for sorting up to 5000 packages daily as well as loading/unloading up to 1,200 packages per hour. Proficient in sorting, lifting and moving at weighing between 25 and 75 pounds.

• Proficient in sorting, lifting and moving packages, typically weighing between 25 to 75 pounds

• Employee of the month in February 2005

• Expertly handled 1000 packages daily, maintaining a 99% accuracy rate and meeting tight delivery deadlines

Nyc Parks And Recreation • New York, NY, USA • 06/1998 - 08/2003 Filter Plant Operator

• Maintained a perfect safety record by patrolling and securing the pool area, resulting in zero incidents or accidents.

EDUCATION

in Business Administration/Logicists

South University • 08/2011 - 09/2012

Certification in Wastewater Treatment Level C in Environmental Science Hillsborough Community College • Tampa, FL, USA • 02/2010 - 05/2010 Obtained Level C Wastewater Treatment Plant Operations in Liberal Arts

Florida Community College Of Jacksonville • Jacksonville, FL, USA • 04/2004 - 12/2006 High School Diploma

Theodore Roosevelt High School • Bronx, NY, USA • 09/1996 - 06/2000 Obtained High School Diploma

CERTIFICATIONS

Cherry Picker

Walmart

SKILLS

Chemical Analysis, Communication, Customer Complaint Handling, Customer Database, Customer Loyalty, Customer Needs, Customer Service, Delivery Management, House Keeping, Inventory Control, Management, Meets Deadlines, Microsoft Office, Quality Control, Software Technical Support, Space Planning, Supervision

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