Licensed Residential Leasing Consultant & Property Manager

SHAWN GILMAN

Stoughton, MA 774-***-**** ************@*****.***

Leasing Consultant Residential Leasing Specialist Property Management Licensed MA Real Estate Salesperson Credential ID: 9634093-RE-S PROFESSIONAL SUMMARY

Licensed Massachusetts Real Estate Salesperson with formal Leasing Consultant training seeking a residential property management position. Trained in Fair Housing compliance, lease execution, apartment touring, and prospect pipeline management via the Grace Hill / InterSolutions curriculum. Combines formal real estate pre-licensure education with hands-on experience converting cold outreach, conducting property owner negotiations, and managing client documentation from first contact to closing. Fast-learning, tech-savvy, and focused on maximizing tour-to-lease conversion rates and resident retention. CORE SKILLS & COMPETENCIES

• Leasing Operations: Residential leasing, apartment tours, tour-to-lease conversion, lease execution, lease renewals, move-in logistics

• Sales & Pipeline: Prospect pipeline management, cold outreach, lead-to-tour conversion, objection handling, follow-up

• Compliance & Legal: Fair Housing laws, MA real estate law, tenant screening, rental applications, disclosures & contracts

• Property Operations: Resident experience, tenant relations, work order escalation, market surveys, resident retention

• Software & Digital Tools: Property management CRM systems, ILS marketing (Zillow / Apartments.com), MS Office, tech-savvy adaptability

CERTIFICATIONS & LEASING TRAINING

Leasing Consultant Training InterSolutions / Grace Hill Jul 2026

• Completed specialized residential leasing curriculum covering apartment touring techniques, prospect follow-up, lease application processing, Fair Housing compliance, and resident communication strategies. MA Real Estate Salesperson License MA Board of Registration of Real Estate Brokers Issued Jun 2026

• Freedom Trail Realty School: Completed 40-hour pre-licensure coursework covering MA real estate law, property ownership, leasing contracts, disclosures, and ethical standards. WORK EXPERIENCE

Real Estate Research & Client Outreach Self-Employed Dec 2025 – Present Stoughton, MA

• Managed a prospective client pipeline from cold outreach to deal resolution, handling objections and maintaining consistent follow-up to convert leads into engaged conversations.

• Applied Massachusetts real estate law, lease contracts, disclosures, and Fair Housing guidelines directly across client interactions and negotiations.

• Negotiated directly with property owners to resolve complex property issues, successfully guiding encumbered properties to closing and payoff.

Delivery Driver Amazon Jul 2025 – Jul 2026

Norwood, MA

• Provided prompt, professional front-line customer service across a high-volume daily route, delivering the same rapport-building and communication skills required for prospective tenant tours.

• Resolved daily customer inquiries and service issues under tight time constraints, maintaining high satisfaction standards. EDM Operator Smith + Nephew Jul 2023 – Dec 2023

Mansfield, MA

• Executed precise technical specifications and quality control procedures, ensuring strict process discipline and operational compliance.

EDUCATION

High School Diploma – Computer Engineering Program Jun 2022 Southeastern Regional Vocational Technical High School – South Easton, MA

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