Cargo & Warehouse Operations Specialist

Devinder Singh

********@*****.*** 310-***-****

CAREER SUMMARY

Cargo airline, warehouse, and customer service specialist with diverse experience in multiple industries. A skilled people person with a successful track record for exceeding expectations and building team moral in a fast-paced environment.

PROFESSIONAL EXPERIENCE

Worldwide Flight Services (ANA Airline), Los Angeles, CA 2022 – present Cargo Agent

Overseeing inbound and outbound freight loading, unloading and transportation.

• Break down, build up and facilitate timely cargo to designated warehouses, flights and trucks.

• Operate forklift and cargo handling equipment to ensure safe and complete cargo deliveries. DHL EXPRESS WORLDWIDE, LAX Gateway, Los Angeles, CA 2019 – 2022 International Service Agent (Ramp Agent & Forklift Driver) Sorting, scanning, loading, and unloading of import and export materials on trucks and cargo planes.

• Coordinated 99% on-time loading and unloading of pallets on aircrafts to ensure time sensitive flight departures and container arrivals.

• Ensured 3-4 cargo planes/day with on-time departures by managing workflows between ramp agents, supply chains and materials transportation from the warehouse to the aircraft.

• Transported 55,000 packages/shift by creating team cohesion, volunteering for additional duties and minimizing short staff impacts on productivity. GOOGLE, LLC. (GUCKENHEIMER/ISS) Venice, CA 2014 - 2019 Food Attendant

Micro Kitchen Attendant & Front of House Manager overseeing afternoon and dinner service.

• Ensured 4 micro kitchens were fully stocked, presentable and maintained throughout workday.

• Oversaw lunch service as team lead and dinner service for approximately 600 employees.

• Trained 14 new and temporary employees to meet company standards, follow meal procedures and adhere to safety guidelines.

GOPI TRAVELS (INDIA) PVT.LTD, Manali, India 2012 - 2013 General Manager

Managing operations for a new online-based tour and travel company in North India.

• Founded travel agency, conducted website creation with online booking tools, recruited staff, established office and trained employee for Indian travel agency.

• Managed day-to-day relationships with B2B partners to increase visibility resulting in a 1000% increase in partnerships from 2 to 20 business partners.

• Oversaw marketing campaigns and budgets to increase sales and exceed client needs. BHARAT BOOKING Pvt. Ltd, Manali, India 2011-2013

Senior Tour Executive

Leading sales representative for internet travel agency, responsible for all aspects of tour packages.

• Managed and trained team of 3 employees to increase revenue by selling customized 3–21-day tour packages for groups 1-12 members and achieved highest customer feedback rating.

• Expanded market scope by developing and selling company’s first international destinations.

• Spearheaded new business partnerships and optimized existing partnerships with nationwide universities, hotels, restaurants and transportation partners to broaden company offerings. THE HOLIDAY INN RESORT, Manali, India 2010-2011

Front Desk Officer

Primary employee for evening shift at 5-star resort responsible for addressing all front desk inquiries.

• Increased hotel rating to 5 stars by refining housekeeping, reception and team workflows.

• Fielded all front desk duties including walk-ins, room calls, reservations, orientation, dining, phone, concierge, greeting and other reception area inquiries from 2pm – 12am daily. VALENCONY BEACH RESORT & RESTAURANT, Goa, Leh, Rohtang, India 2009-2010 Customer Service Specialist

Seasonal employee for resort, restaurant, and bar at premiere holiday destinations throughout India.

• Directed restaurant clientele by organizing seating and dining reception areas, managing cash flow, and assuring food and beverage quality from kitchen stocking to guest services.

• Increased business through exceptional in-room, beachside and in-restaurant customer service. PANNA FRUIT ORCHARDS, Manali, India 2001 - present Manager

Conducts year-round apple orchard maintenance to ensure healthy crop during harvest season.

• Direct team to ensure timely harvest of produce and coordinate export and sale.

• Perform various tasks in an orchard of 400+ trees, ensuring ongoing care, maintenance, fertilization, and prevention of contamination.

EDUCATION

Santa Monica College (2016 – 2019): Various Coursework Undergraduate Diploma, Travel & Tourism Management (2011), Kuoni Academy, Manali, India Matriculation Diploma & Higher Secondary Certificate, Gov. Senior Secondary School, Haripur, India SKILLS

Certifications: Forklift Driver, Food Handler

Languages: English, Hindi

Computer skills: Word processing, Microsoft Office Suite

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