HR Assistant & Administrator - People-Focused HR

An efficient HR professional, with expertise across all HR functions, Business Support and Administration. Effective communicator with all stakeholders, strong people focus, who engages everything in a tactful and calm manner. Energetic and outgoing who continually strives to develop innovative yet strategic practices to reward employees and provide benefits renewals and management that enable a successful culture and in line with business values. Demonstrated ability to analyse data and identify insights whilst offering pragmatic advice. Capable at managing priorities, ensuring support is to a high standard and contributes to the delivery of each task on time. Intent on attracting, retaining and motivating high quality employees to enhance their profile and the company’s brand as a great place to work. Loyal employee who’s passionate about business needs and collectively working towards achieving a desired outcome.

Key Skills

Admin Diary Management, Project Support, Database Management, Proof reading & formatting

HR Employee Relations, Pay & Benefits, Recruitment, Disciplinaries & Grievances

IT SAP, HRIS, itrent, Talentworks, Quickview, Office 365 – Outlook, SharePoint, Word

Intermediate Excel, PowerPoint

Comms Overseas & Cross-Departmental Collaboration, Bilingual

Corporate Company Awards, Office Moves, Global Business Meetings

Soft skills Adaptability, Problem Solving, Prioritising Organisation, Time Management

Career History

HR Administrator

RSPCA (Temporary Assignment)

Apr 2026 – present

Responsibilities include:

Manage a high-volume shared inbox, efficiently triaging all incoming communications and resolving sensitive or complex email inquiries while maintaining rapid response times.

Act as a professional, empathetic, and welcoming first point of contact for new members, external visitors, and VIP stakeholders arriving on site.

Partner closely with internal departments including Finance and Payroll to streamline administrative processes, resolve discrepancies, and ensure collaborative project delivery.

Coordinate end-to-end background vetting and pre-screening documentation pipelines, systematically tracking files and distributing official regulatory correspondence.

Serve as the key logistical coordinator for office facilities, managing complex room bookings, drafting detailed meeting agendas, and organising administrative workspace layouts.

Provide end-to-end administration for recruitment campaigns, directly coordinating and executing smooth induction events for all new personnel.

Monitor, track, and reconcile departmental expenses and process supplier invoices using precise data trackers to support seamless budget monitoring.

Offer agile administrative coverage across the wider team during periods of annual leave or sickness, maintaining operational efficiency and preventing backlogs.

HR & Office Support Administrator

Clermont Hotel Group (Temporary Assignment)

Jan 2026 – Feb 2026

Responsibilities include:

Supported daily office administration, managing enquiries, documentation and co-ordination tasks with accuracy and professionalism.

Maintained organised records and provided timely administrative support to the internal teams.

Demonstrated strong communication and organisational skills in a fast -paced hospitality environment

Handled pension scheme administration with Scottish Widows and The People’s Pension, ensuring accurate documents, updates and smooth processing of employee information.

Adapted quickly to new systems and processes, ensuring smooth operational support during a busy period.

Reward Advisor (HR Operations & Administration)

Hyde Housing

Nov 2020 – Dec 2025

Responsibilities include:

Acted as the first point of contact for benefits and pension queries, providing accurate guidance in line with legislation and Hyde policies.

Delivered the annual iFlex flexible benefits window, managing renewals, market reviews, negotiations, system updates, and testing.

Oversaw monthly HRIS processes, including data exchange, invoice checks, and payroll reconciliations to ensure accurate benefits processing.

Built strong relationships with platform providers, insurers, and brokers through regular reviews and collaboration.

Managed benchmarking and survey submissions (Willis Towers Watson, Mercer), supporting competitive reward and talent strategies.

Updated and introduced HR policies, including Menopause in the Workplace, ensuring inclusive and compliant practice.

Led wellbeing initiatives and events, promoting mental, physical, financial, and social wellbeing across the organisation.

Served as the main contact for Life Insurance and Group Income Protection, managing claims and liaising with insurers.

Reward & Benefits Advisor (HR Operations & Administration)

Bechtel Limited

Jun 2010 – Jul 2020

Responsibilities include:

Managed annual benefit scheme renewals, market reviews, quotations, and negotiations with external providers to ensure competitive and compliant offerings.

Administered a wide range of employee benefits including Healthcare, PMI, Life Assurance, Group Income Protection, Dental/Vision plans, Gym Membership, Eye Tests, Childcare Vouchers, Cycle to Work, and Flu Vaccinations.

Acted as first point of contact for all benefits queries, managing the Benefits and Wellbeing inboxes and providing clear guidance to employees and managers.

Supported wellbeing initiatives by promoting mental health resources (EAP, PMI, Digital GP, Mental Health First Aiders) and organising wellbeing events.

Prepared compensation packages for promotion, bonuses, CCN, and SAFs, and assisted with annual salary review planning and delivery.

Analysed salary review data using XpertHR and BCECA to support reward decisions.

Reviewed and issued policy documents, handbooks, contracts, and role profiles to ensure compliance with legislation and best practice.

Maintained accurate HR and benefits records in SAP, supporting payroll, finance, and pension administration.

Developed HR dashboards and wellbeing reports using employee survey data to support leadership decisionmaking.

Enhanced Long Service Awards by introducing new milestones and transitioning from paper vouchers to a digital solution.

Organised major corporate events such as Service Award Dinners and the Annual Bechtel Ball, including venue research, accommodation, and transport logistics.

HR Advisor (Administrative Support)

Bechtel Limited

Nov 2003 – Jun 2010

Responsibilities include:

Advised and coached line managers on HR policies, procedures, and employment terms to ensure consistent and fair decisionmaking across the business.

Managed employee relations cases including disciplinaries, grievances, redundancies, and the full lifecycle of familyfriendly leave (maternity, paternity, shared parental leave, adoption).

Referred employees to Occupational Health and worked with managers to implement reasonable adjustments and wellbeing recommendations.

Supported organisational change and restructuring activities, ensuring compliance with employment legislation and best practice.

Built strong working relationships with employees and managers at all levels, providing guidance on HR issues and promoting HR best practice.

Reviewed and improved HR policies and processes to ensure alignment with legislation and organisational needs.

Analysed HR data (turnover, absence, exit interviews, salary data) to identify trends and support informed decisionmaking.

PA to Chief Financial Officer (Administrative Support)

May 2001 – Nov 2003

Bechtel Limited

Responsibilities include:

Managed a complex seniorlevel diary, coordinating meetings, briefings, and ensuring all supporting documents were prepared accurately and on time.

Coordinated meeting packs by sourcing background information, preparing presentations, and handling printing, binding, and scanning requirements.

Organised extensive global travel and accommodation, ensuring efficient itineraries and adherence to company protocols.

Handled expenses, claims, and time reports, ensuring timely submission and compliance with internal deadlines.

Screened and prioritised calls, emails, and correspondence from internal and external stakeholders, maintaining strict confidentiality at all times.

Provided daytoday office support with a high level of initiative, discretion, diplomacy, and awareness of seniorlevel expectations.

Ensured strong understanding of internal processes and procedures, applying best practice and anticipating changes or issues before they arose.

Training & Courses

Mental Health First Aider (2018)

ACAS Advanced Excel (2017)

ACAS Shared Parental Leave (2017)

CIPD Qualification (2004)

DBS Certificate

Voluntary Activities & Interests

Mental Health – Mental Health First Aider

Volunteer – Speaker to young enterprises at International Women’s’ in Engineering Day

Volunteer – Teaching young children (ages 2-5) to speak Gujarati.

Fitness – Avid Runner, regularly partake in Marathons, Weekly Yoga sessions.

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