customer service representative
Resume:
Victor M Guzman
Santa Ana, Ca 92704
***************@*******.***
Qualifications & References
● Associates Degree in Art of Science, Art Institute Of Los Angeles
● High School Diploma 2000 Gardena High
● Business administration classes certificate 2022 Inland Empire Community College
● Luis Solis -Partner (family) 5+years 949-***-**** cell
● John Hwang- Friend 6 years (Professor/Educator ) 562-***-**** cell
● Flor Sandoval -Friend 15 + years (Census Avocate) 562-***-**** cell Skills
● The ability to recognize and support the specific needs of the most vulnerable clients
● Maintain and update customer related accounts to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
● Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as needed,responding to clients issues,inquiries
● Serve customers across the product portfolio if any, and resolve a wide range of new projects /product marketing
● Ability to act on any customer relations issues, and able to have a resolution in a prompt time frame.
2
Experience:
Present : Golden West CCC. Current: Student Undergrad Bachelors program -Fall 2025 June 2026-Present 2026
S7even Studio -Startup Online Business Online Print Shop
● Marketing plan,
● product development,
● financing,
● Business strategies,
● Branding,
November 2022-Present 2026 CVWBC (Coachella Valley college center) Business Administration Startup Entrepreneur Training Program/classes
● Marketing,
● Branding,
● Financing,
● Wordpress
Nov 2009 - March 2021
Parking Violations Bureau, Los Angeles. CA - CAll Center Supervisor
● weekly phone representative job duty /lunch schedules
● Call center phone logs/call chart numbers
● Outbound calls for Clients with Complaints/resolutions July 2003 - September 2009
Union Supply INc., Rancho Dominguez - Call Center Lead
● Correspondence Count, complaints, refunds, orders, sales
● Phone Calls-Complaints, refunds, inquiries (refunds,order status)
Contact this candidate