Customer Service & Service Coordination Professional

Maria Esparza

Conroe, TX ***** +1-713-***-**** *******.**********@*****.***

Professional summary

Service-oriented Individual with 20 year background in Retail/Customer Service. Core competencies include excellent multitasking skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Authorized to work in the US for any employer

Work experience

Service Coordinator

Premier Cabinets and Trim Palm Bay, FL

August 2022 to September 2026

QA of completed cabinet instillation Scheduling work orders Ordering replacement cabinet material

Customer Service

Reading Blueprints and cabinet layouts

Organization of work orders and photos

Communication with new build Supervisor

Maintain current notes and information on open work orders Material inventory

CSR/Administrator

Nicholas Financial Inc Melbourne, FL

August 2021 to July 2022

• Greeting customers

• Taking Payments

• Answering Phone calls

• Collections

• Data Entry

• Loan Underwriting and funding

• Servicing of accounts

• Cash handling and deposits

In addition to maintaining compliance with industry finance and collection regulations Center Manager

Advance America West Melbourne, FL

February 2020 to June 2021

• Relationship Building/ Customer Experience: Build strong relationships with current and potential customers

• Product Promotion: Understand and recommend financial services.

• Marketing: Responsible for monthly marketing strategies

• Operations: Responsible for managing P&L to meet revenue, expenses and center gross profit

• Training: Instruct and ensure the team adhere to company policies and procedures.

• Compliance: Adhere to local, state and federal regulatory laws

• Collections: Lead on delinquent customers

• Leadership

• Increase overall performance, productivity and profitability Customer Experience Manager

Michaels Atascocita, TX

July 2019 to February 2020

• Provide Customer Service by greeting and assisting customers, responding to customers concerns and complaints

• Ensuring store coverage and scheduling

• Assigning closing duties and responsibilities to fellow associates.

• Ensuring store signage and pricing are correct

• Store Recovery

• Monitoring daily sales goals

Supervisor

World Market Cedar Park, TX

September 2017 to August 2018

• Recommend, select and help locate merchandise based on customers’ wants and needs.

• Compute sales prices, total purchases and receive and process cash or credit payments.

• Stay knowledgeable of current sales and promotions, policies and security practices.

• Open and closing duties, cash handling, deposits

• Hiring, Training and evaluation of team members

• Receiving of new inventory via truck delivery

• Unloading trucks and staging product

• Store planograms and sets

Store Manager

EZ Pawn Houston, TX

October 2007 to October 2011

• Overseen a store team of 5-10 associates, while always providing outstanding customer service and building ongoing relationships with our customers.

• Coached and developed associates.

• Maintain operations by initializing, coordination and enforcing all programs, operational and personnel policies by scheduling and assigning team members task while following up and providing feedback.

• Recruiting, Interviewing, orienting, training and retain team members.Achieving all financial objectives, analyzing variances and initializing corrective action as needed.

• Creating a safe, secure and welcoming store experience for customers as well as team members.

• Maintain company merchandising and cleanliness standards.

• Maintain the stability of the store by complying with all legal requirements.

• Monitoring PNL Reports

Department Manager

Fry's Electronics Houston, TX

January 2001 to October 2007

• Overseen the functioning and productivity of my department as well as a store as a whole.

• Managing department budget.Scheduling, interviewing and training all team members.

• Supervise and coordinate activities for all team members.

• Evaluate staff performance.Update daily sales goals for the department as well as the store.

• Always provide exceptional customer service.

• Daily cash handling and deposits.

• Assist in resolving customer issues.

Education

GED

Endeavor High School Channelview, TX

September 1996

Skills

Administration and Management Call Center Customer Care Time Management Customer Service Computers and Electronics Reading Comprehension Customer and Personal Service Customer Experience Clerical Judgment and Decision Making

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