Customer Service & Technical Support Specialist

KEIRRA WOODS

Gresham, OR ***** 559-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer Service and Support Professional with 7+ years of experience delivering exceptional customer service in remote, hybrid, and call center environments. Experienced in handling high- volume inbound calls, responding to customer emails, resolving billing and account concerns, and troubleshooting technical issues. Skilled in active listening, empathy, problem-solving, accurate documentation, and multitasking in fast-paced environments. Dedicated to providing professional, efficient, and customer-focused support. CORE COMPETENCIES

Customer Care Inbound Call Support Email Support Billing and Account Support Customer Issue Resolution Technical Troubleshooting CRM Software Data Entry Active Listening Empathy Conflict Resolution Multitasking Time Management Remote Customer Service PROFESSIONAL EXPERIENCE

Installation Support Specialist Hybrid

Champion Window Portland, OR

October 2024 – June 2026

• Provided customer and internal division support throughout the installation process to help ensure jobs were completed according to contracted requirements.

• Coordinated communication across multiple customer touchpoints and internal teams to support successful installation completion.

• Reviewed required documentation and maintained accurate information in CRM systems to support invoicing.

• Assisted customers with installation-related concerns and worked toward effective resolutions.

• Maintained accurate records and communicated updates between customers and internal departments.

• Managed multiple tasks while maintaining attention to detail and professional customer service.

Inventory Specialist

GXO Logistics Gresham, OR

January 2023 – October 2024

• Conducted inventory counts to verify shipment accuracy and maintain organized storage areas.

• Identified and helped resolve inventory discrepancies and product damage issues.

• Updated inventory records using inventory management software to maintain accurate data.

• Maintained detailed documentation and supported accurate inventory tracking.

• Adapted to changing priorities in a fast-paced environment while maintaining productivity and accuracy.

Customer Service Representative Remote

Consumer Cellular Portland, OR

March 2021 – January 2023

• Assisted customers with billing inquiries, account concerns, and service-related questions.

• Provided Tier 1 technical support and troubleshooting assistance to resolve customer issues.

• Educated customers on mobile devices, services, and available options.

• Used active listening and problem-solving skills to understand customer concerns and identify appropriate solutions.

• Maintained professional and empathetic communication while supporting customer satisfaction.

• Adapted to remote work processes and customer support systems. Customer Service Representative Remote

Continuum Global Solutions Portland, OR

December 2019 – February 2021

• Provided telephone support for mobile products and services, including billing, account, diagnostic, and service-related inquiries.

• Utilized diagnostic tools to troubleshoot technical issues and provide timely assistance.

• Guided customers through troubleshooting and repair processes.

• Explained technical information clearly to help customers understand and resolve issues.

• Maintained professional and courteous customer interactions.

• Supported accurate account information and customer documentation. Customer Service Representative

Alorica Fresno, CA

September 2016 – October 2019

• Handled 50+ inbound customer calls daily while maintaining accurate account information and resolving billing and service concerns.

• Provided accurate and timely information in response to customer inquiries.

• Used effective communication and problem-solving skills to address customer needs.

• Maintained courteous, empathetic, and professional interactions.

• Managed a consistent daily call volume while maintaining attention to detail and customer satisfaction.

EDUCATION

High School Diploma

Fresno High School August 2012 – June 2016

TECHNICAL SKILLS

CRM Software Data Entry Customer Account Systems Inventory Management Software Technical Troubleshooting iOS macOS Typing Computer Multitasking ADDITIONAL INFORMATION

• Available to work evenings, weekends, and holidays.

• Reliable high-speed internet and quiet home office available.

• Experienced in remote customer service and customer email support.

• Willing to relocate.

Contact this candidate