Restaurant Operations General Manager

Stony Creek, VA *****

757-***-****

*************@*****.***

EDUCATION AND

TRAINING

High School Diploma

Honesdale High School, Honesdale,

PA

SUMMARY

Dynamic General Manager with 13 years of a strong track record in overseeing restaurant operations. Skilled in enhancing sales, managing budgets, and fostering a positive team environment to achieve high standards of quality and customer satisfaction.

SKILLS

13 years of experience

EXPERIENCE

UNIT DIRECTOR

Bojangles Emporia, Virginia June 2025 - Current I oversee restaurant operations by managing staff, ensuring food safety and cleanliness, controlling finances through budgeting and cost management, and driving sales and customer satisfaction. Key duties include recruiting and training staff, maintaining high operational standards, handling customer relations, and ensuring compliance with health and safety regulations.

GENERAL MANAGER

SUBWAY®Restaurants Colonial Heights, Virginia December 2023 - March 2025

As a Subway General Manager, I oversaw all aspects of restaurant operations to ensure profitability, efficiency, and high standards of quality and service. I managed staff hiring and training, controlled finances, and handled customer relations to create a positive, productive environment. Operational management, ensuring the restaurant runs smoothly, included supervising food preparation and service, maintaining inventory, and handling money-control systems.

GENERAL MANAGER OF FOOD SERVICE

Pilot Flying J Travel Center Skippers, Virginia February 2021 - November 2023 Oversaw the daily operations of the food service area within a travel center. SUSAN WOLOSUK

• Staff management and

recruitment

• Food safety compliance

• Budget oversight and control

• Customer relations and service

• Inventory management and

control

• Operational efficiency

• Conflict resolution

• Employee performance

evaluation

• Staff training and development

• Vendor relationship management

• Money handling and financial

oversight

• Sales growth strategies

SW

The core responsibilities include supervising staff, ensuring high-quality food preparation, managing inventory, and sanitation to maximize efficiency and guest satisfaction.

GENERAL MANAGER

Dunkin Express Skippers, Virginia March 2021 - November 2023 As the General Manager of a Dunkin' Express, I oversaw all aspects of the store's operations, focusing on profitability, guest satisfaction, and staff management. This role was vital in ensuring operational excellence and maintaining the Dunkin' brand standards in a fast-paced environment. RECEIVING MANAGER

Davis Travel Center Stony Creek, Virginia October 2019 - November 2021 Monitored and organized storage and stocking of merchandise. Facilitated seamless product flow from suppliers to sales floor. Enhanced customer shopping experiences by maintaining optimal inventory levels. I also consolidated daily invoices.

KITCHEN MANAGER

Stony Creek Con. Store Stony Creek, Virginia February 2017 - October 2019 Oversees a restaurant's back-of-house operations, including supervising staff, managing inventory and ordering supplies, ensuring food safety and quality, and maintaining kitchen equipment and cleanliness. My key responsibilities involved food preparation, staff training and scheduling, menu development, cost control, and enforcing health and safety regulations to ensure efficient, high-quality food service. ASSISTANT MANAGER

Family Dollar Emporia, Virginia May 2012 - March 2017 Supports the Store Manager in daily store operations, including customer service, employee supervision and training, inventory management, and maintaining store appearance and cleanliness'strong>ss. Key responsibilities involve assisting with merchandise delivery, record-keeping (payroll, scheduling, deposits), loss prevention, and ensuring a positive customer and store environment, while also handling management duties in the Store Manager's absence.

CERTIFICATIONS

Servsafe Certified

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