DevOps/SRE Engineer with AWS CI/CD Expertise

Shalu Srivastava

*********@*****.*** +91-896******* linkedin.com/in/shalu-srivastava-6472ba13a

PROFESSIONAL SUMMARY

DevOps and Site Reliability Engineer with 5+ years of experience in CI/CD, cloud infrastructure automation and incident management. Skilled in monitoring (Splunk, Prometheus, Grafana, etc) and automation scripting

(Bash), with a track record of reducing deployment times by 40% and improving incident resolution speed by 35%. Experienced in ensuring high availability, scalability, and fault-tolerant systems while collaborating with development and operations teams to deliver reliable, secure, and efficient services. EXPERIENCE

Analyst II – System Operations, Intercontinental Exchange Inc

•Monitoring & Altering: Implemented and maintained monitoring tools and dashboards for system health, performance, and capacity planning.

•Automation: Developed and implemented automation for repetitive tasks, including deployments, scaling, and maintenance, to reduce manual intervention.

09/2022 – Present

Hyderabad

•Incident Management: Responded to incidents, lead post-incident analysis, and drive efforts to prevent recurrences through detailed root cause analysis.

•Performance Optimization: Identified and resolved performance bottlenecks in infrastructure, databases, applications, networking (DNS, TCP/IP, Load Balancers).

•System Design & Architecture: Collaborated with development teams to design systems that are highly scalable, fault-tolerant, and optimized for performance and cost.

•CI/CD Pipelines: Built and maintained CI/CD pipelines to automate deployments and improve delivery cycles.

•Disaster Recovery: Developed and maintained disaster recovery plans, ensuring that systems are resilient and capable of fast recovery.

•Capacity Planning: Monitored and forecasted resource utilization and implemented cost-effective scaling strategies.

•Security & Compliance: Ensured that all systems meet or exceed security and compliance requirements.

•Documentation & Knowledge Sharing: Maintained comprehensive documentation of systems and processes. Provided mentorship and shared knowledge with team members.

Information Process Specialist – Infrastructure Operations, Tata Consultancy Services

•Infrastructure Monitoring: Implemented Prometheus, Grafana, and Splunk dashboards with alerting rules that reduced detection time by 30%. 06/2019 – 09/2022

Kolkata

•Automation: Built Bash scripts for disk cleanup, log rotation, and app restarts, cutting manual effort by 40%.

•Incident Management: Integrated monitoring with PagerDuty/ServiceNow to improve alert response and reduce MTTR.

•CI/CD Optimization: Automated deployment pipelines, reducing release cycle times by 35%.

•Proactive Health Checks: Designed scheduled automation jobs to detect and fix issues before they caused downtime.

Web Consultant, VAP Technology

•Incident Resolution: Responded to IT-related incidents and service requests escalated from the Level 1 Service Desk team.

06/2017 – 05/2019

Kolkata

•Troubleshooting: Diagnosed and resolved hardware/software issues, both remotely and in-person, ensuring timely resolution.

•Voice-based Technical Support: Provided guidance and support to end-users in effectively using IT systems, applications, and hardware.

•Escalation: Escalated complex technical issues to Level 2 or relevant teams while maintaining ownership of the incident.

•Documentation: Recorded all incident details, including resolution steps, in a knowledge base for future reference.

•Adherence to SLAs: Ensured service level agreements (SLAs) for incident response and resolution times were consistently met or exceeded. TECHNICAL SKILLS

DevOps & Cloud

Jenkins, Git, Terraform, VMware, Bitbucket/Stash,

AWS, High Availability (HA), Scalability, Disaster Recovery (DR), Fault Tolerance

Monitoring & Incident Management

Splunk, PagerDuty, BigPanda, JIRA, Spectrum, Polar, ServiceNow, ITIL Framework, ITSM Tools, SLA

Management, Prometheus, Grafana, SLOs/SLIs

Containers

Docker, Kubernetes

Automation & Scripting

Bash, CI/CD Pipelines, Rundeck

OS & Infrastructure

Linux, Windows Server Administration, DNS, TCP/IP, Load Balancers, Networking Fundamentals

EDUCATION

Bachelor of Commerce (Accounts & Commerce), University of Calcutta 2013 – 2016 Kolkata

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