Front Desk & Guest Relations Associate

C O N T A C T :

ROSHNI DATEY

+91-700*******

Indore, MP

************@*****.***

E X P E R I E N C E :

FRONT DESK ATTENDANT

ITC GARDENIA, BENGALURU I JUL,25- JUL,26

Managed guest check-in and check-out processes with precision, ensuring a welcoming and professional first impression.

Resolved guest inquiries and complaints diplomatically, maintaining the high services standards of a luxury brand and increasing the guest satisfaction scores.

Supported daily front-office operations and cross-departmental communication to endure seamless service delivery. Handled Guest relations, arranging VVIP arrivals all while maintaining luxury brand standards.

Managing guest portfolios, digitsation, invoice and folio closures, inter departmental communication.

P R O F I L E :

I’m a qualified professional in front desk operations, with a year long experience as an acting associate, recently graduated in bachelors of hotel management. I have hands on experience on OPERA PMS, guest handling, guest profiling, with best of luxury hospitality. Bachelor of Hotel Management

IPS ACADEMY, INSTITUE OF HOTEL

MANAGEMENT, INDORE

E D U C A T I O N :

S K I L L S :

Guest Handling

Opera PMS

Team Work

Effective Communication

Creative Thinking

Leadership

Hindi

English

Marathi

L A N G U A G E :

CORE SKILLS:

Trained for OPERA PMS.

Has prominent interpersonal guest relations skills, Strong communications, problem resolving, observant and

meticulous.

Curated special guest experiences, did best personalisation for the same.

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