Windows Cloud Automation & Infrastructure Engineer
Resume:
John V Sullivan
Fleetwood PA 19522
**************@*****.***
John Sullivan LinkedIn
Objective Dynamic Software Engineer with 15 years of experience in Windows system administration and cloud solutions. Proficient in C# and automation using Ansible, with a solid understanding of Windows internals and security software development. Successfully migrated data centers to cloud environments and managed large-scale server infrastructures. Proven history of enhancing system performance and ensuring operational continuity.
08/2026 – Present Field Technician (Contactor) PPL Allentown, PA
Document and recommend changes to process
Test and Implement Autopilot Intune
Upgrade Laptop and Workstation fromWindows 10 to Windows 11
Build Laptop to specific requirements using SCCM
Working with ServiceNow ticket system
06/2025 – 03/2026 Lead Infrastructure System Analyst (Contractor), BrightView Blue Bell, PA
Lead, train, and provide technical direction to junior analysts; act as the main escalation point for critical incidents.
Lead the design and implementation of robust infrastructure (cloud, on-prem, hybrid) and ensure it meets business needs.
Conduct deep-dive Root Cause Analysis (RCA) for major issues, troubleshoot complex problems, and develop strategic solutions.
Drive automation (e.g., scripting, Ansible) and enhance processes for efficiency, security, and compliance.
Manage relationships with third-party suppliers and collaborate with cross-functional teams
Acts as a bridge between technical execution and business strategy, ensure IT Infrastructure directly supports company objectives.
Provided technical support while adhering to ITIL-based incident, problem, and change management processes.
Managed user accounts, licenses, and security settings in Microsoft 365 Admin Center
Configured and maintained Azure virtual machines and cloud resources
Implemented access control using Azure Active Directory
Assisted on patching and application installs using Intune
Supported collaboration tools including Teams and SharePoint
Experience using Bitbucket, GitHub, and ServiceNow systems/processes
08/2016 – 04/2025 Senior Windows System Administrator, QVC West Chester, PA
Remediated all preproduction servers and meticulously documented the process. Automated various tasks within the environment using Ansible, enhancing operational efficiency.
Created and executed Ansible playbooks in a Windows environment, streamlining deployments.
Onboarded new Windows server operating systems, including versions 2022 and 2025.
Facilitated the data center move from St. Petersburg to Philadelphia, ensuring seamless transition.
Coordinated the data center move from West Chester to Philadelphia, optimizing resource allocation.
Contributed to capital projects, server builds, and application software installations, ensuring adherence to timelines
Provided technical support while adhering to ITIL-based incident, problem, and change management processes.
Assisted Desktop team with configuration of Intune to allow install of patches and applications on desktop/laptop
Managed endpoint administration using SCCM/MECM, including software deployment, patch management, OS imaging, inventory reporting, and troubleshooting for enterprise Windows environments.
Administered and troubleshot Microsoft Exchange environments, resolving mail flow, database, mailbox, and client connectivity issues while ensuring high system availability.
Troubleshot and maintained VMware server environments, improving system reliability.
Troubleshot and maintained Azure server environments for enhanced performance.
Supported CommVault backup and recovery environment, safeguarding critical data.
Configured SQL Servers for both Active/Passive and Active/Active modes, enhancing availability.
Assisted in Ivanti patching of Windows servers, improving security compliance.
Experience using Bitbucket, GitHub, and ServiceNow systems/processes
Executed PowerShell and VB Scripts in the environment, automating routine tasks
11/2013 – 07/2016 Senior Cloud Solutions Engineer, Ricoh Americas Exton PA
Effectively managed SharePoint 2010 environment, utilizing Windows 2003, Windows 2008, and Windows 2012 servers for optimal performance.
Supervised and motivated staff, ensuring smooth business operations and workflow.
Oversaw and coordinated day-to-day operations, enhancing team productivity.
Managed backup (Doc Ave), maintenance, and monitoring of systems within the Data Center, ensuring data integrity.
Provided technical support while adhering to ITIL-based incident, problem, and change management processes.
Coordinated and implemented special projects, providing guidance as needed to optimize outcomes.
Migrated the Data Center from physical servers to a cloud environment (MS Azure, IBM SoftLayer, and AWS), advancing infrastructure.
Implemented, configured, and managed CommVault within the Microsoft Azure environment, bolstering data management.
Administered Microsoft Azure Automation with PowerShell, streamlining system management. Evaluated new tools for System Engineers, Developers, and Tech Support in Business Intelligence and Analytics, enhancing capabilities.
12/2008 – 11/2013 Senior Windows Administrator, Sungard Financial System Collegeville PA
Effectively managed the Data Center, overseeing Windows 2003, Windows 2008, and Windows 2012 servers for optimal function.
Supervised and motivated staff, ensuring seamless business operations.
Directed backup and recovery (CommVault), and monitored systems within the Data Center to ensure data availability.
Participated in disaster recovery (DR) testing with clients, meticulously documenting procedures for compliance and improvements.
Managed endpoint administration using SCCM/MECM, including software deployment, patch management, OS imaging, inventory reporting, and troubleshooting for enterprise Windows environments.
Coordinated and implemented special projects, offering guidance to team members to achieve project goals.
Provided technical support while adhering to ITIL-based incident, problem, and change management processes.
Migrated the Data Center from physical servers to a virtual server environment, realizing cost savings.
Implemented VMware 4.x and 5.x into a comprehensive test environment consisting of 300 servers and 200 workstations. Monitored, updated, and inventoried all devices on the network using SCCM, improving resource management.
Education:
Upper Darby High School High School Diploma
Villanova University 6 credits 1987
SKILLS:
Windows Servers 2003-2025
Security Remediation
Azure
AD and Azure Entra
CommVault
PowerShell, VB Scripts and Bash
Problem-solving abilities
Proactive approach
Debugging Tools
Interpersonal Skills
ITIL (Change Management)
SQL Server load balancing
Ansible automation
VMware 7.5 & 8.0
Ivanti Patch Management
Cisco UCS Manager
Clear communication
High-energy approach Windows Security
Software Public-key
SCCM
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