Field Service Engineer and Network Technician

Joseph Bizarro

Southington, CT 203-***-**** ********@*****.***

SUMMARY

Professional field engineer, bilingual in English and Portuguese with extensive years of hands-on experience troubleshooting problems that are brought to successful outcomes. Highly skilled in the installation processes, testing machines and maintaining compliance reports accurately with applicable documentation. Extremely focused, instrumental in support of department goals while possessing outstanding time management and multitasking abilities.

CORE COMPETENCIES

Service Request Management Scheduling End-User Training Corrective Action Planning Report Preparation Network Configuration Customer Support Analytics System Maintenance Subcontractor Management Hardware Repair Relationship Building Software Programming Site Inspections/NDT Testing UE Level II/Computer skills( MS office, Excel, Word, Outlook, etc)

Professional Experience

Field Electronic Tech. March 2025 -

July 2025

Heath Consultants, Berlin Ct.

• Troubleshoot and repair Heath products.

• Calibrate, repair Heath products at customer sites inside of mobile unit. Field Engineer

Wabtec Corporation, Shelton CT November 2007

– August 2024

• Installed and configured network hardware, software, and cabling for customers.

• Troubleshooted customer networking issues with remote access tools.

• Provided technical support to customers via phone, email, and onsite visits.

• Assisted in the development of new products and services.

• Created detailed documentation of network configurations and settings.

• Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.

• Built relationships with vendors to ensure timely delivery of necessary equipment or services.

• Resolved conflicts between different departments by providing technical advice and guidance.

• Analyzed data collected from surveys or interviews conducted with customers regarding their experience with products or services.

• Coordinated with other teams within the organization to ensure successful implementation of projects.

• Identified process improvements in current field engineering processes or procedures.

• Trained staff members on how to use new systems.

• Assessed customer requirements to develop customized solutions that best meet their needs.

• Utilized knowledge and skills in root cause failure analysis.

• Provided positive customer support training experience upon project completion. EDUCATION

Lincoln Tech, New Britain, CT

Electrical and Electronics Systems Technology

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