L2/L3 Systems Engineer - VMware & Azure Ops

Dakshita Gokhroo

Systems Engineer ( Operations L*, L3)

******************@*****.*** • +919********* • https://www.linkedin.com/in/dakshita- gokhroo-4b9b43190/ •

Professional Summary:

Systems Engineer with 5+ years of experience in Infrastructure Operations, Linux & Windows Administration, VMware Virtualization, Cloud Technologies, Server Management, Incident Management, and Production Support across global enterprise environments. Experienced in managing L2/L3 infrastructure support for Active Directory administration, VMware environments, Docker container management, System monitoring, patch management, backup & recovery, vulnerability remediation, and infrastructure migrations. Hands-on experience working with international customers across Germany, UK, US, Trinidad & Tobago, ensuring high availability of critical business systems while maintaining SLA compliance. Strong knowledge of ITIL processes, change management, troubleshooting, root cause analysis

(RCA), and infrastructure automation.

Passionate about cloud technologies, DevOps practices, automation, and continuous infrastructure improvement.

Technical Skills:

• VMware vSphere

• VMware Vcenter Management

• Microsoft Azure Cloud technologies

• Docker and Kubernetes

• PowerShell

• Linux

• Python

• Networking and Protocols

• Incident, Change, Patch, Vulnerability, Backup, Recovery, Capacity Management ETC.

• Jira and Salesforce ticketing

• Microsoft Office 365

Experience:

Systems Engineer

Windmöller & Hölscher March 2024 – Present

• Provide L2/L3 infrastructure support for enterprise production environments.

• Delivered onsite support in Germany for Ruby software deployment, configuration, upgrades, and troubleshooting.

• Created and executed Change Requests, Incidents, and Service Requests following ITIL processes.

• Managed VMware virtual machines, VM migrations, DNS changes, network configuration, and time synchronization.

• Administered Windows Servers and Active Directory using PowerShell.

• Managed Docker containers and supported production applications.

• Handled customer incidents through Salesforce while consistently meeting SLA commitments.

• Performed software installation, configuration, patching, version upgrade etc.

• Monitored infrastructure health, performed troubleshooting, and executed root cause analysis.

• Supported infrastructure automation and routine maintenance activities, improving operational efficiency.

Systems Engineer

Ericsson Feb 2020 – March 2024

• Managed Linux and Windows server infrastructure supporting telecom production environments.

• Performed server patching, health checks, vulnerability remediation, and preventive maintenance.

• Administered VMware vCenter virtual infrastructure.

• Managed SAP BusinessObjects reporting environment and Linux shell scripting.

• Performed user provisioning, permission management, and password administration.

• Configured network interfaces, NIC bonding, and infrastructure changes following MOPs.

• Supported BSCS, EMM, EOC, and database infrastructure.

• Conducted troubleshooting and root cause analysis to resolve production issues.

• Maintained infrastructure documentation and operational runbooks. Key Achievements:

• Successfully supported enterprise infrastructure across all over the Globe

• Delivered onsite infrastructure deployment and software upgrades for German manufacturing operations onsite in Germany

• Managed enterprise VMware virtual infrastructure and migration activities.

• Maintained high SLA compliance while supporting production-critical environments.

• Performed successful server patching and vulnerability remediation with minimal downtime. Education:

• Bachelor of Technology in Computer Science Engineering ( along with specialization in big data )

[Mody University ] — [2016 - 2020]