Process Excellence & Digital Transformation Project Manager
Resume:
SHRADDHA SINGHAL
********.***********@*****.***
https://www.linkedin.com/in/shraddhasinghal/
Business Process Management Program Management Digital Transformation Process Excellence Process and Program Management professional with 9+ years of experience leading strategic initiatives across FinTech, Technology, and Social Impact sectors. Experienced in business analysis, operating model optimization, stakeholder engagement, data analytics, automation, and governance to improve organizational performance. Adept at translating business challenges into scalable solutions through process redesign, digital enablement, performance insights, and cross-functional collaboration in fast-paced, client-centric environments. PROJECT MANAGER (Frontier Markets Consulting Pvt Ltd) Feb 2025 - March 2026
● Spearheaded enterprise transformation initiatives across multi-state development programs, improving service delivery, operational effectiveness, and measurable outcomes.
● Redesigned operating workflows, reporting frameworks, and future-state processes to enhance execution efficiency, visibility, and organizational consistency.
● Created executive dashboards, governance reports, and performance scorecards, enabling leadership to monitor strategic initiatives and benefits realization.
● Collaborated with government bodies, donors, senior leadership, and implementation partners to align priorities, manage organizational change, and deliver transformation roadmaps.
● Assessed existing operations through business analysis, capability assessments, and Root Cause Analysis
(RCA) to identify improvement opportunities and define scalable solutions.
● Enabled AI-assisted reporting, workflow automation, and technology adoption that reduced manual effort while strengthening operational maturity.
● Directed program execution, monitoring, and SROI-based outcome measurement to ensure sustainable improvements and value delivery.
PROJECT MANAGER (PAYTM) Nov 2020 - March 2024
● Directed strategic initiatives across merchant onboarding, operating model enhancement, and product implementation through requirement gathering, solution design, and BRD preparation.
● Worked closely with Product, Technology, Sales, and Operations teams to implement scalable digital solutions, improve stakeholder alignment, and execute enterprise-wide initiatives.
● Built executive dashboards, KPI frameworks, and analytical reports that enabled leadership to monitor performance, governance, and business growth.
● Optimized onboarding workflows and reporting automation, reducing quality rejections by 50% while improving productivity and customer experience.
● Evaluated market trends, customer behaviour, and operational performance to identify optimization opportunities, monitor implementation success, and support long-term growth. ACCOUNT COORDINATOR (@Google India Pvt Ltd) June 2018 - June 2020
● Managed end-to-end client engagements by gathering requirements, defining project scope, preparing functional documentation, and coordinating delivery across multiple business functions.
● Worked with Sales, Customer Success, Implementation, and Delivery teams to strengthen governance, improve workflow efficiency, and achieve successful client outcomes.
● Produced executive dashboards, performance reports, and revenue insights that supported informed decision-making, adoption tracking, and operational oversight.
● Performed Root Cause Analysis (RCA), standardized reporting practices, improved automation, enhanced delivery efficiency, and reactivated 20% of inactive client accounts through targeted engagement strategies.
DATA ANALYST(Jagran News Media) DEC 2016 - MAY 2018
● Designed interactive dashboards and automated reporting solutions using Google Analytics, Looker Studio, comScore, Lotame, Ad-Clarity, and Advanced Excel to support business intelligence and strategic planning.
● Established KPI scorecards, reporting frameworks, and performance analytics, reducing manual effort by 50% while improving reporting accuracy and operational visibility.
● Analyzed campaign performance, competitor trends, customer behaviour, and forecasting models to generate actionable insights and support continuous optimization.
● Collaborated with business stakeholders to define reporting requirements, strengthen data governance, achieve 99% analytics accuracy, and accelerate executive reporting through automation PROCESS EXECUTIVE(IndiaMart Intermesh Pvt Ltd) APRIL 2015 - NOV 2016
● Supported customer engagement and operational improvement initiatives through campaign analytics, workflow optimization, and multi-channel communication using Google Analytics 360, MoEngage, SendGrid, and Advanced Excel.
● Developed performance dashboards and analytical reports to monitor customer adoption, campaign effectiveness, and business metrics.
● Partnered with Product, Marketing, and Technology teams to implement dynamic pricing capabilities across web and mobile platforms, enhancing customer experience and digital enablement.
● Conducted Root Cause Analysis (RCA), strengthened acquisition strategies, implemented dynamic pricing across 80% of product listings, and improved campaign performance through analytical insights. TECHNICAL SKILLS
● Analytics & Reporting: Advanced Excel, Power BI, Google Data Studio (Looker Studio), Google Analytics, SQL
● Project & Workflow Tools: JIRA, Google Workspace
● Marketing & Engagement Platforms: MoEngage, SendGrid
● Presentation & Documentation: Microsoft PowerPoint
● AI & Automation: ChatGPT, Microsoft Copilot, Google Gemini, AI-assisted Reporting, Prompt Engineering EDUCATION
Integrated B.Tech + MBA (Computer Science) Gautam Buddha University 2010 – 2015 CGPA: 8.0
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