System Infrastructure Specialist - Cloud & Security

BISWAJIT ROUT

SYSTEM INFRASTRUCTURE SPECIALIST

Pattamundai, Kendrapara, Odisha, India

+91-917******* ***************@*****.***

PROFESSIONAL SUMMARY

Dynamic and detail-focused System Infrastructure Specialist with strong academic grounding and hands-on experience in enterprise IT systems administration, server environments, cloud infrastructure, network security, virtualization, and technical analysis. Proven track record in architecting scalable IT environments, executing disaster recovery strategies, managing cloud and on-prem infrastructure, and ensuring compliance with enterprise standards. Recognized for mini- mizing system downtime, improving operational efficiency, and delivering high end-user satisfaction through proactive troubleshooting, IT governance, and performance optimization. CORE COMPETENCIES

Administration & Cloud: System Administration & Infrastructure Management Microsoft 365 Administration

Azure Cloud Administration & DevOps Cloud Migration Network & Security: Active Directory & Group Policy (GPO) Network Security (VPN, Firewall, MFA, Condi- tional Access) Endpoint & Patch Management

Operations & Management: Backup & Disaster Recovery (DR) ITIL & IT Service Management (ITSM) L2

/ L3 Technical Support Server & Storage Optimization Vendor Management & SLA Handling TECHNICAL SKILLS

Operating Systems: Windows (7–11), macOS, Chrome OS Cloud & Platforms: Microsoft Azure, Microsoft 365, Google Workspace Directory & Networking: Active Directory, Azure AD (Entra ID), Group Policy, DNS, DHCP, TCP/IP, VPN, LAN/WAN

Security: MFA, Conditional Access, OAuth, Endpoint Security, SSL VPN Tools & Platforms: Jira Service Management, Avaza, Salesforce, CXOne, Power BI, SQL Server (SSMS) AI Tools: Microsoft Copilot, ChatGPT, Google Gemini, Claude PROFESSIONAL EXPERIENCE

Infrastructure Engineer Mar 2026 –Present

NO Brain IT Solutions Pvt. Ltd. Pune

• Managed UAE Government infrastructure under the NAFIS project and the organization’s IT infrastructure, ensuring high availability, reliability, security, and seamless operations across critical IT environments.

• Administering the Microsoft 365 ecosystem, including Exchange, Outlook, Entra ID, SharePoint, Endpoint, Intune, and associated administration portals.

• Managing Microsoft Azure infrastructure, including Azure Portal, VMs, monitoring, access control, resource management, and Azure DevOps environment.

• Managing multi-OS environments, patch management, and enterprise security policies, including MFA, Conditional Access, and OAuth.

• Managing Active Directory, Group Policy (GPO), VPN architecture, network security, and infrastructure performance monitoring.

• Administering Salesforce, CXone, Power BI, SQL Server (SSMS), and managing Jira ITSM workflows.

• Providing L2/L3 technical support, ensuring SLA compliance, and improving on-premises infrastructure and IT processes.

• Leveraging AI tools such as Microsoft Copilot, ChatGPT, Google Gemini, and Claude to improve troubleshooting, documentation, automation, and operational efficiency.

• Leading IT infrastructure deployments, upgrades, and modernization initiatives, ensuring minimal business disruption and maintaining system availability.

• Implementing IT security, compliance, and access-control best practices, including role-based access, privileged access management, endpoint security, and regular access reviews. System Administrator (Executive) Sep 2022 – Apr 2025 AAPT Insurance Brokers Pvt. Ltd. (Finizon) Noida

• Managed pan-India IT infrastructure and enterprise systems

• Administered Google Workspace (2FA, policies, storage governance) and designed Backup & Disaster Recovery strate- gies with failover testing

• Managed Microsoft Azure Admin Portal and Microsoft Entra ID, including Identity & Access Management (IAM), user and role administration, access control, resource management, monitoring, and troubleshooting.

• Maintained VPN, antivirus, endpoint security, network systems, and monitored system performance

• Delivered L2/L3 support ensuring SLA adherence, achieving a 35% reduction in support response time

• Created SOPs, vendor management processes, and licensing workflows System Engineer – L2 Feb 2021 – Sep 2022

Wipro Technologies Noida

• Administered Microsoft 365 (Exchange, Outlook, SharePoint, Teams), managed Active Directory, GPO, VPN, and network routing.

• Managed Microsoft Azure and Entra ID for user provisioning, Identity & Access Management (IAM), role-based access control, and secure resource access.

• Managed endpoint security, including device protection, security policies, antivirus, and access controls to maintain a secure IT environment.

• Led and coordinated the IT support team, assigning tasks, managing priorities, and ensuring timely resolution of technical issues and SLA compliance.

• Provided L2/L3 technical support, optimized system performance, and ensured uptime Trainee Engineer Jan 2020 – Jan 2021

JK Infotech New Delhi

• Installed and configured Windows systems, AD, and network devices

• Performed patch upgrades, maintenance, and ITIL-based support Electrical Maintenance Technician 2016 – 2018

Adhunik Metaliks Ltd. Jindal Saw Ltd.

• Performed preventive maintenance, troubleshooting, and system diagnostics, reducing downtime and improving equip- ment efficiency

EDUCATION

Bachelor of Technology (B.Tech) 2015

Bhubaneswar Odisha

CERTIFICATIONS

• Azure & Cloud Certifications: Microsoft Certified: Azure Administrator (AZ-104), Azure Developer, Azure DevOps Engineer, Azure Solutions Architect, Azure Data Factory & SQL

• Advanced Certification: Masters in Azure Cloud Computing

• Other Certifications: Networking Engineering (TCP/IP, Routing, Switching), Industrial Automation Engineering

(PLC, SCADA)

ACHIEVEMENTS & ADDITIONAL INFORMATION

• Key Achievements: Reduced support response time by 35%; successfully led cloud migration & infrastructure modernization; improved system uptime across enterprise systems.

• Soft Skills: Analytical Thinking & Problem Solving, Communication & Documentation, Team Collaboration & Leadership, Time Management & Multitasking.

• Languages: English, Hindi, Odia.

• Focus Areas: Strong focus on security, compliance, and system reliability.

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