IT Administrator (L1/L2 Support & M365)

HARSH SAINI

IT ADMINISTRATOR

Bengaluru, India +91-875******* **********.****@*****.*** LinkedIn PROFESSIONAL SUMMARY

IT Support Engineer with 3 years of experience across enterprise IT environments, providing L1/L2 support for Windows and macOS, hardware, software, network connectivity, VPN, Wi-Fi, printers, user access, and Microsoft 365. Hands-on experience with Active Directory, JIRA administration, endpoint setup and troubleshooting, IT asset tracking, patching, and security configuration. Strong foundation in TCP/IP, IP configuration, routers, switches, VPNs, and firewalls, with a focus on SLA-driven incident resolution and reliable end-user support. TECHNICAL SKILLS

Endpoint & Hardware Support: Windows & macOS setup, laptop deployment, hardware troubleshooting, printers, peripherals, asset recovery

Networking: TCP/IP, IP configuration, Wi-Fi, VPN, routers, switches, firewalls, network troubleshooting Identity & Access: Active Directory, user accounts, access rights, group memberships, onboarding/offboarding, role- based permissions

Microsoft 365: Microsoft 365 Admin Center, mailbox setup, licenses, distribution groups, security updates ITSM & Applications: JIRA administration, ticketing, incident management, SLA adherence, user support Systems & Security: OS installation, patching, system updates, security configurations, compliance and asset inventory PROFESSIONAL EXPERIENCE

IT Admin Workfall (India) Pvt Ltd 12/2025 – Present

• Provide L1/L2 technical support for Windows and macOS, resolving hardware, software, printer, VPN, Wi-Fi, and network-related issues within SLA timelines.

• Manage user accounts and access across JIRA, Google Accounts, and Active Directory, including onboarding, offboarding, and role-based permissions.

• Apply system updates, patches, and security configurations to support IT security and compliance requirements and proactively address potential vulnerabilities.

• Maintain IT asset inventory and compliance records, tracking laptops and peripherals and coordinating asset recovery during employee exits.

IT Support Engineer ZMPC India – Mumbai 08/2022 – 10/2025

• Provided L1/L2 technical support for hardware, software, Windows and macOS devices, and network issues in an enterprise environment.

• Installed, configured, deployed, and troubleshot laptops, operating systems, printers, and essential business software, including patches and updates.

• Troubleshot network connectivity issues involving VPN, Wi-Fi, IP configuration, and firewall access; monitored office connectivity to help maintain uninterrupted service.

• Managed Active Directory user accounts, access rights, and group memberships, including provisioning, onboarding, offboarding, and permission updates.

• Administered JIRA users, roles, groups, and permission schemes and supported Microsoft 365 administration for mailbox setup, licenses, distribution groups, and security updates.

• Monitored and resolved incidents through the ticketing tool while adhering to service-level agreements and maintaining clear support workflows.

• Maintained laptops, accessories, peripherals, and other IT asset records; tracked allocation and supported asset recovery and IT compliance during employee exits.

EDUCATION

Bachelor of Technology – Computer Science Engineering BTKIT, Uttarakhand 01/2022 Diploma – Computer Science Engineering IFTM University, Uttar Pradesh 01/2019

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