Front Desk & Administrative Customer Service

Sandra Brown Pooler

Orlando, FL • 321-***-**** • *****************@*****.***

Professional Summary

Customer-focused administrative and front desk professional with 15+ years of experience providing exceptional customer service, reception support, call management, scheduling, and office administration. Recognized for creating welcoming client experiences, resolving inquiries efficiently, managing high-volume communications, and maintaining organized office operations in healthcare, education, and community service environments.

Reception & Guest Services

Served as the first point of contact for visitors, clients, patients, and vendors.

Coordinated visitor access and supported office security procedures.

Managed incoming and outgoing correspondence and office communications.

Customer Support & Client Relations

Delivered exceptional service while handling high-volume inquiries from customers, parents, staff, patients, and community members.

Resolved concerns, answered questions, and provided accurate information in a courteous and professional manner.

Consistently maintained high customer satisfaction standards.

Scheduling & Administrative Support

Scheduled appointments and managed calendars for multiple departments.

Coordinated meetings, visitor appointments, and daily office activities.

Maintained records, reports, directories, and administrative documentation.

Performed data entry, filing, copying, faxing, and other office support functions.

Employment History

Office Receptionist - AUE Agency, Maxi Community Center Winter Garden, FL 2023-Present

Customer Relations Clerk, District Office - Orange County Public Schools Orlando, FL 2018-2023

Customer Care Benefits Advocate - TeleTech (United Healthcare Group) Orlando, FL 2016-2017

Front Office Assistant - Neuro Imaging Clinic Winter Park, FL 2018

Cash Register Clerk -S.P.A.R.C.C. Treasure Chest Sarasota, FL 2012-2016

Referral Service Coordinator / Scheduler -Orlando Regional Hospital (MD Anderson Cancer Center) Orlando, FL 1998-2009

Education

Business Diploma

Dutchess Community College, Poughkeepsie, NY

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