Hotel Guest Services & Phlebotomy Professional

Sharae Y. Dowdell

**** ******* **** *****, *** #*2

Suitland, MD 20746

240-***-**** ***********@*****.***

Professional Experience

Guest Service Agent Hilton Garden Inn & Hampton Inn & Suites

July 11, 2025 – June 21, 2026

• Delivered exceptional guest service in a fast-paced hotel environment during check-in/check-out.

• Managed reservations, room assignments, billing, and payments using PEP.

Resolved guest concerns and coordinated with hotel departments.

Maintained accurate guest records and answered multi-line phones.

• Proficient in Kipsu, PEP, Quore, and Sertifi for guest communication, front desk operations, maintenance coordination, and secure payment authorizations.

• Coordinated with housekeeping and maintenance through Quore to ensure timely room readiness and issue resolution.

• Resolved guest concerns promptly while maintaining Hilton brand standards.

Guest Service Agent Maryland Live! Casino & Hotel

June 2024 – September 2025

Provided exceptional customer service and managed guest reservations.

Promoted effective communication among staff to meet guest needs.

Handled cash and credit transactions accurately while maintaining records.

Senior Phlebotomist/Medical Screener Octapharma Plasma Donation Center

Jul 2021 – Mar 2023

Performed 40–60 venipunctures per shift.

Ensured donor safety and quality compliance.

Postmates Delivery Driver Postmates

Apr 2020 – Jul 2021

Completed timely deliveries and resolved customer issues.

Cashier FLik (Nestlé) Café/Company Store

Apr 2018 – Jul 2019

Provided customer service, handled cash, and managed inventory.

Packer/Furniture Mover Charm City Movers

Jun 2016 – Mar 2018

Packed and transported client belongings safely.

Front Desk Agent/Housekeeping Gaylord National Harbor Hotel

Feb 2008 – Mar 2011

Supported front desk operations and housekeeping.

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