Cloud & Identity System Administrator

P A R M I N D E R S I N G H

S E N I O R S Y S T E M A D M I N I S T R A T O R & C L O U D S P E C I A L I S T ****************@*****.*** +91-988*******

13+

YEARS EXPERIENCE

*,***+

ENDPOINTS MIGRATED

35%

COST REDUCTION

99.9%

UPTIME DELIVERED

Cloud-first infrastructure leader who has migrated 2,000+ endpoints, slashed incident resolution by 60%, and delivered enterprise-grade Azure/M365 environments across multiple tenants. Armed with AZ-305, AZ-104 & MD-102 certifications, I architect hybrid identity, Intune MDM, Veeam DR, and EDR solutions that enterprises trust to run at scale.

T E C H N I C A L A R S E N A L

Cloud & Identity Azure (IaaS/PaaS), Microsoft 365, Entra ID, AD DS, AD FS, Conditional Access, SSO Endpoint Mgmt Microsoft Intune (MDM/MAM), Autopilot, Compliance Policies, App Protection Security & DR Defender for Endpoint (EDR), Veeam Backup & Replication, DLP, MFA Infrastructure Windows Server 2012–2022, Hyper-V, DNS, DHCP, GPO, LAN/WAN, WSUS Collaboration SharePoint Online, Exchange Online, Teams Admin, OneDrive Migration Tools PowerShell, Azure CLI, ServiceNow, ConnectWise, Remote Desktop

C A R E E R T R A J E C T O R Y

L3 Senior System Administrator & Cloud Specialist

Alaric Ventures • Mohali, PB

Sep 2024 – Present

Migrated 500+ devices to Entra ID hybrid join — 99.8% success rate, zero unplanned downtime.

Rolled out Intune MDM to 600+ endpoints — slashed non-compliance 75% in 90 days; cleared external audit first try.

Delivered Exchange M365 migration (3 tenants, 1,200+ mailboxes) — 40% ahead of schedule.

Deployed Defender for Endpoint across all tenants — MTTD compressed from 72 hrs to <4 hrs.

Migrated 8 TB to SharePoint Online — retired 3 legacy servers, saved 18L/year.

Led Carbonite Veeam overhaul — 50% faster backup windows, 99.9% restore success.

Built 40+ runbook SOPs — cut L3 escalation backlog 55%. L2 IT Support Specialist

Escalon Business Solutions • Mohali, PB

Oct 2019 – Jul 2024

Closed 15,000+ tickets — 97% FCR, consistently top 5% performer across 4.5-year tenure.

Rebuilt triage workflow — slashed avg resolution from 6 hrs to 2.5 hrs.

Managed 120+ servers & 400+ workstations at 99.9% uptime — proactive patching & monitoring.

Authored 80+ KB articles — cut repeat escalations 30%, new-hire ramp-up by 2 weeks.

Drove quarterly security audits — 200+ vulns fixed, zero critical incidents for 3 years. Senior Desktop Support Engineer

American Software Technology • Panchkula, HR

Dec 2016 – Sep 2019

Supported 250+ users across 3 sites — 98% satisfaction score.

Cut recurring hardware failures 40% — standardized procurement & lifecycle management.

Built escalation tracking dashboard — reduced turnaround 35%. System Administrator

Arific Business Solutions Pvt. Ltd. • Chandigarh

May 2015 – Nov 2016

Designed DR strategy (RPO 4 hrs / RTO 2 hrs) — validated bi-annually.

50+ patching cycles, zero rollbacks — staged deployment & validation.

LAN/WAN across 3 offices — 150+ users, 99.5% availability.

S I G N A T U R E P R O J E C T S

Hybrid Entra ID Migration — 500+ devices, conditional access, zero auth failures post-cutover.

DC Upgrade & Consolidation — 4 DCs (2012 R2 2022), consolidated to 2, saved 30% licensing.

Exchange M365 — 1,200+ mailboxes, 3 tenants, <0.1% data loss, 100% adoption in 1 week.

Intune MDM at Scale — 600+ devices, passed external audit first attempt.

EDR Rollout — Defender for Endpoint across 4 tenants; 12 threats contained in month one.

Carbonite Veeam — Full backup overhaul; 50% faster windows, 99.9% restore rate.

File Server SharePoint — 8 TB, 15 departments, zero data loss, 60% cost reduction.

C E R T I F I C A T I O N S

Azure Solutions Architect Expert (AZ-305) Azure Administrator Associate (AZ-104)

M365 Endpoint Administrator (MD-102) Microsoft Certified Solutions Expert (MCSE)

E D U C A T I O N

B.Tech in Computer Science — Panjab Technical University, Punjab 2013 Diploma in Computer Science Engineering — Panjab Technical University, Punjab 2010

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