Cloud & Infrastructure L3 Support Engineer

SAURABH SACHAN

ASSOCIATE STAFF ENGINEER CLOUD & INFRASTRUCTURE L3 SUPPORT

Kanpur, Uttar Pradesh +91-902******* *****************@*****.*** LinkedIn: /in/saurabh-sachan-7420a61a6/

PROFESSIONAL SUMMARY

Senior Engineer with 5+ years of experience at Nagarro and hands-on experience across cloud infrastructure, Windows/Linux administration, VMware, AWS, Azure, monitoring, security, incident management and automation. Experienced in L2/L3 troubleshooting, enterprise infrastructure operations, client-facing support, vulnerability remediation, high availability, disaster recovery, infrastructure as code and technical coordination. Currently supporting enterprise monitoring operations with ownership of team coordination, client interactions and critical incident/escalation handling.

CORE COMPETENCIES

Cloud Infrastructure: Azure, AWS, OpenStack, Rackspace Virtualization: VMware Operating Systems: Windows Server, Ubuntu, CentOS, Red Hat Monitoring: Zabbix, Check MK, Grafana, Prometheus, Nagios, Splunk, PagerDuty Security: AWS WAF, SSL/TLS, security hardening, vulnerability remediation, Active Directory/LDAP Automation/IaC: Ansible, Terraform ITSM: ServiceNow, Jira, Confluence Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Incident Management: L2/L3 support, escalation, RCA, major incident coordination

PROFESSIONAL EXPERIENCE

Nagarro Senior Engineer Oct 2023 – Present

Manage and maintain Linux and Windows server environments with focus on performance, security hardening and troubleshooting.

Administer Azure and AWS cloud infrastructure, including Azure VMs, App Services, Storage Accounts, networking, AWS EC2, S3, IAM, VPC, RDS and WAF.

Provide L2/L3 incident response, troubleshooting, escalation support and root-cause analysis for enterprise infrastructure and applications.

Lead monitoring operations using Zabbix, Check MK, Grafana, Prometheus, Nagios, Splunk and PagerDuty across on-premises and cloud environments.

Manage VMware and OpenStack environments, supporting high availability and disaster recovery capabilities.

Automate infrastructure provisioning and operational tasks using Ansible and Terraform, supporting infrastructure-as-code practices.

Configure and support AWS WAF and web infrastructure security; work with SSL/TLS configuration and vulnerability remediation activities.

Administer Microsoft 365 services, including access control, user provisioning, Exchange Online, Teams, SharePoint and OneDrive.

Integrate and operate ServiceNow for incident management and automated workflows; use Jira and Confluence for project and issue tracking.

Configure Grafana dashboards and real-time performance metrics for infrastructure and application stakeholders.

Lead day-to-day monitoring team operations, including client interactions, team coordination, one-to-one meetings and service continuity.

Support vulnerability remediation and patching activities across enterprise environments, coordinating changes and maintenance windows with stakeholders.

Nagarro Associate Engineer Dec 2020 – Sep 2023

Provisioned and managed cloud services across AWS, Azure and Rackspace with focus on availability, security and cost optimization.

Developed monitoring and alerting solutions using Zabbix and Check MK to identify infrastructure issues proactively.

Implemented AWS WAF to protect web applications from common security threats.

Configured Grafana dashboards for real-time monitoring and performance visualization.

Supported PagerDuty-based incident response and escalation for critical infrastructure events.

Supported Microsoft 365 collaboration services, enterprise email, file sharing and communication platforms.

Integrated Jira and Confluence with cloud and infrastructure workflows for project tracking and issue resolution.

SELECTED TECHNICAL EXPERIENCE

Azure: Azure VMs, App Services, Storage Accounts, Networking and cloud administration.

AWS: EC2, S3, IAM, VPC, RDS, WAF and cloud infrastructure administration.

Virtualization & Platforms: VMware, OpenStack, Rackspace.

Networking & Security: DNS, SSL/TLS, WAF concepts, AWS WAF, Active Directory/LDAP, security hardening and vulnerability remediation.

Automation: Ansible, Terraform and operational automation.

Monitoring & ITSM: Zabbix, Check MK, Grafana, Prometheus, Nagios, Splunk, PagerDuty, ServiceNow, Jira and Confluence.

Microsoft 365: Exchange Online, Teams, SharePoint and OneDrive.

EDUCATION

Bachelor of Computer Application (BCA)

TARGET ROLE ALIGNMENT

Strong alignment with cloud infrastructure administration, L2/L3 technical escalation, enterprise monitoring, security operations, automation and IT service management.

Current experience supports responsibilities involving critical incident handling, infrastructure governance, vulnerability remediation and client-facing technical coordination.

Areas in the target description not evidenced in the supplied resume—such as Nutanix, Zscaler, Palo Alto, Akamai CDN/WAF, Azure DevOps, Business Continuity/Compliance ownership and formal infrastructure architecture leadership—have not been claimed as hands-on expertise.

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