DevOps Engineer - CI/CD & Observability

SWATI SINGH

*****.*****.****@*****.*** +91-956******* linkedin.com/in/swati-singh-a001251b0

PROFESSIONAL SUMMARY

DevOps Engineer with 5+ years of experience designing, supporting, and enhancing infrastructure, deployment pipelines, and operational processes for enterprise applications and services. Skilled in CI/CD pipeline development (Jenkins), monitoring and observability (Splunk, Dynatrace), and automating operational tasks through scripting to improve reliability and reduce manual effort. Experienced in security, governance, and compliance practices within regulated banking environments, alongside strong root-cause analysis and troubleshooting skills. Comfortable collaborating across development, operations, and business teams in Agile delivery environments. Bringing an automation-first mindset and genuine motivation to deepen expertise in cloud platforms and Infrastructure as Code.

CORE STRENGTHS

•Enterprise Infrastructure Support — designing and maintaining infrastructure for business-critical applications

•CI/CD & Deployment Automation — Jenkins-based pipelines improving deployment quality and consistency

•Monitoring & Observability — Splunk and Dynatrace for system health, availability, and performance visibility

•Security, Governance & Compliance — ITIL-based practices in regulated banking environments

•Root-Cause Analysis & Troubleshooting — resolving complex production issues with long-term corrective action

•Cross-Functional Agile Collaboration — partnering with development, operations, and business teams

PROFESSIONAL EXPERIENCE

Software Developer — Amdocs June 2022 – Present

Java, Spring Boot, RESTful APIs, SQL, Jenkins, Git, Unix, AtomIQ Platform

•Designed and supported infrastructure solutions for business-critical CRM and OMS applications, ensuring reliable hosting and service availability.

•Developed and maintained CI/CD pipelines using Jenkins, streamlining software delivery and improving deployment quality and consistency.

•Implemented monitoring and alerting using Splunk and Dynatrace, ensuring system health, availability, and performance visibility.

•Automated operational and administrative tasks, reducing manual effort by up to 40% and improving reliability.

•Collaborated with cross-functional development, operations, and business teams in Agile delivery environments to meet business requirements.

Programmer Analyst — Cognizant Jan 2021 – June 2022

Core Banking Systems Management PL/SQL, ITIL Framework

•Supported enterprise infrastructure and release management for critical banking systems, ensuring compliance with governance and regulatory standards.

•Applied ITIL-based security, access management, and change control practices across production environments.

•Participated in root-cause analysis and troubleshooting of complex production issues, driving long-term corrective actions.

•Supported disaster recovery activities, contributing to system resilience and business continuity.

EDUCATION

Bachelor of Technology, Computer Science and Engineering

Inderprastha Engineering College (Dr. A.P.J. Abdul Kalam Technical University) Aug 2016 – May 2020

TECHNICAL SKILLS

•CI/CD & Build Tools: Jenkins, Maven, Git, CI/CD Pipelines

•Cloud & Containerization: AWS, Docker, Kubernetes

•Monitoring & Observability: Splunk, Dynatrace, Application Performance Monitoring (APM)

•Scripting & Automation: Unix Shell Scripting, AtomIQ Platform

•Databases: SQL, PL/SQL

•Programming & Frameworks: Java 8, Spring, Spring Boot, Hibernate (ORM), Angular, C

•Methodologies: Agile/Scrum, ITIL Framework

•Web: HTML, CSS, Bootstrap, JavaScript

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