Administrative & Customer Service Account Advisor

Emily Madison Masters

Pell City, AL • 205-***-**** • *******************@*****.***

PROFESSIONAL PROFILE

Dedicated administrative and customer service professional with over a decade of experience supporting business operations, managing customer accounts, handling collections, and delivering exceptional service. Recognized for building trust with customers, maintaining accurate records, solving problems efficiently, and adapting quickly to new responsibilities. Known for reliability, professionalism, attention to detail, and a strong work ethic.

CORE QUALIFICATIONS

• Office Administration • Account Management • Customer Service • Collections

• Microsoft Office • Data Entry • Cash Handling • Record Management

• Conflict Resolution • Scheduling • Team Collaboration • Communication

PROFESSIONAL EXPERIENCE

Account Advisor Aaron's

Nov 2023 – Feb 2026

Managed a portfolio of customer accounts while consistently providing professional, solution-focused service.

Collected payments, negotiated payment arrangements, and maintained accurate account documentation.

Built lasting customer relationships that supported retention and satisfaction.

Delivered and set up merchandise while representing the company professionally.

Office Administrator Southeast Connections

Jan 2023 – Aug 2023

Coordinated daily office operations in a fast-paced environment.

Maintained organized records, completed data entry, and prepared business documents.

Managed multi-line phone system and supported scheduling and administrative workflows.

Cashier / Team Member Dairy Queen – Pell City

Aug 2014 – Jan 2023

Provided outstanding customer service over nearly nine years.

Accurately processed cash and card transactions while balancing registers.

Assisted with opening/closing procedures, training, and maintaining food safety standards.

EDUCATION

Associate Degree in Human Services

Colorado Technical University

High School Diploma

Pell City High School, Class of 2017

CERTIFICATIONS

• 811 Training Certification

• ServSafe Certification

TECHNICAL SKILLS

Microsoft Word • Microsoft Excel • Microsoft Outlook • Google Workspace • Adobe Acrobat • Multi-Line Phone Systems • Office Equipment

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