Customer Service & Data Entry Specialist

Hasupha Bryant

Port Jefferson Station New York, *1776 – 631-***-**** - *******.******@*****.***

Summary

Customer service-oriented professional with strong understanding of the importance of accurate data entering. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality. Willing to learn new skills and take on new challenges. Fosters effective communication to support company vision and mission. Type 60 WPM. 5 years' experience with Microsoft Excel Dean's List Awarded First and Second Quarter. Certificate of Completion for ICD-10-CM Training. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and knowledgeable, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Skills

• Data Entry: The process of inputting, updating,

and managing data into a computer system or

database.

• Scheduling: The process of inputting,

organizing, and managing schedule related

information into a digital system.

• Communication Skills: The ability to convey

information clearly and effectively, both verbally and in writing, is essential in almost every field.

• Critical Thinking: Being able to analyze

information, evaluate arguments, and solve

problems logically is highly valuable in decision- making and problem-solving.

• Adaptability: In today's rapidly changing world, the ability to adapt to new situations,

technologies, and environments is crucial for

success.

• Creativity: Thinking outside the box and

generating innovative ideas can set you apart in

any profession.

• Leadership: Whether you're managing a team

or leading by example, strong leadership skills,

including the ability to motivate and inspire

others, are invaluable.

• Collaboration: Working well with others, being

a team player, and being able to compromise and

find common ground are essential in most

workplaces.

• Time Management: Effectively managing your

time and prioritizing tasks can increase

productivity and reduce stress.

• Technical Skills: Depending on your field,

proficiency in specific technical skills such as

coding, data analysis, or graphic design can be

highly beneficial.

• Emotional Intelligence: Understanding and

managing your own emotions, as well as

empathizing with others, is crucial for building

strong relationships and navigating social

situations.

• Resilience: The ability to bounce back from

setbacks, learn from failures, and persevere in the face of challenges is essential for long-term

success and well-being.

Experience

Remote Admin Secretary II - HSC Faculty Personnel temp 10/03/2021-12/31/2026 Stonybrook University-Stonybrook NY

• Customer Service: Providing excellent customer service by assisting clients with inquiries, scheduling moves, and addressing concerns or complaints.

• Sales and Marketing: Generating leads, converting leads into customers, and promoting the company's services through various marketing channels such as online advertising, networking, and community outreach.

• Estimation and Quoting: Visiting clients' homes or businesses to assess the scope of the move, providing accurate estimates, and negotiating pricing and terms.

• Logistics Coordination: Planning and coordinating the logistics of each move, including scheduling trucks and crews, arranging for packing materials, and ensuring that all necessary equipment and supplies are available.

• Documentation and Administration: Handling paperwork related to each move, including contracts, invoices, and insurance documentation, and ensuring that all documentation is accurate and up to date.

• Team Management: Supervising moving crews, assigning tasks, and ensuring that all team members adhere to company policies and safety regulations.

• Problem Solving: Resolving any issues or challenges that arise during the moving process, such as logistical problems, scheduling conflicts, or customer concerns.

• Quality Assurance: Ensuring that each move meets the company's quality standards and that customers are satisfied with the service provided.

• Maintaining Relationships: Building and maintaining positive relationships with clients, suppliers, and other stakeholders to promote repeat business and referrals.

• Compliance: Ensuring compliance with relevant laws, regulations, and industry standards, including those related to transportation, safety, and environmental protection. Remote Clinical Coordinator Service Provider, 04/2017

- 04/2021 Stony Brook Hospital – East Setauket, NY Managed caseload provided care coordination to individuals with intellectual/developmental disabilities.

• Delivered training for new EMR software, reducing technical support needs.

• Compiled and submitted patient medical records for payment to Medicaid.

• Collaborated with executive management on implementing new EMR software database.

• Coordinated numerous services for subscribers, including pain management, rehabilitation, and psychiatric services.

Compile and submit patient medical records for payment to medicaid through value options or AFMC programming.

Maintain extensive documentation on all clients contact to ensure correct billing for Medicaid and other Funding.

Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services. Remote Medical Coding and Billing Specialist, 04/2012 - 08/2017 K & K SYSTEMS – 740 Veterans Memorial HWY, Suite 200 Hauppauge, NY Called on authorizations, submitted and resubmitted bills to insurance companies.

• Billed out bills to insurance companies, answered and received calls.

• Read patients' charts, determining medical history, including diagnoses and treatments.

• Knowledge of CPT and ICD codes given to patients. Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.

Increased efficiency in the workplace by developing and conducting training sessions on new coding guidelines and best practices.

Streamlined billing processes for faster reimbursement, utilizing advanced software solutions. Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly. Ensured compliance with regulatory requirements, diligently researching, and staying up to date on industry standards.

December 2007 December 2012

Remote Data Entry Specialist

• Data Input: Accurately inputting various types of data into databases, spreadsheets, or software systems. Ensuring precise error-free entry of data into various systems, which is crucial for maintaining the integrity of the information used by the organization.

• Data Verification: Reviewing data for errors or inconsistencies and making necessary corrections.

• Maintaining Records: Keeping detailed and organized records of all data entry activities.

• Updating Information: Regularly updating existing data to ensure it is current and accurate.

• Data Retrieval: Retrieving and compiling data as requested by supervisors or other team members.

• Reporting: Generating reports from the entered data as required.

• Confidentiality: Ensuring the confidentiality and security of all data handled.

• Communication and Collaboration: Collaborating with other team members and supervisors to clarify data-related issues.

• Meeting Deadlines: Managing time effectively to meet deadlines and project timelines.

• Software Utilization: Using various data entry software and tools efficiently.

• Quality Control: Performing quality checks on entered data to ensure accuracy and completeness.

• Technical Troubleshooting: Addressing minor technical issues related to data entry tools or software.

• Technical Proficiency: Utilizing data entry software and tools efficiently to enhance productivity and accuracy.

• Time Management: Effectively managing time to meet deadlines and handle multiple tasks, ensuring that data entry projects are completed promptly.

• Problem Solving: Addressing and resolving issues or discrepancies in the data entry process promptly maintaining integrity.

• Quality Control: Conducting regular checks to maintain high standards of data accuracy and completeness.

January 2004 to January

Listing Pro Realty/ Port Jefferson St NY 2006

Remote Realtor Assistant

• Answered incoming phone calls, as well as making phone calls.

• Researched listing for clients.

• Inform and enlighten customers about new or upcoming promotions.

• Strong Customer Service Communication Skills.

• Enter customer orders into a computer system.

• One year of call center, other direct telephone contact or in-person customer contact experience.

• Handle secure information with discretion.

• Computer literacy/proficiency in a Windows Operation System.

• Promoted company and built company to gain larger revenue.

• Collected client's information, as well as call backs.

• Self-Starter with the ability to handle customer contacts in a pleasant and courteous manner. Education and Training

Grand Canyon University January 2020-

Sports Psychology

Undergraduate 2020-

Ultimate Medical Academy January 2015 to 2017

Medical Billing and Coding Associate of Science Degree Associate of Science Degree Grand Canyon University Certifications

• Working towards National CPC-A Certification.

• Working Towards my Master Degree in Psychology.

• Dean’s List 1st and 2nd semester.

• Performance Awards.

Key Qualifications

• Strong Communication skills.

• Organization.

• Self-Motivation.

• Community Skills.

• Confidentiality.

• Accounts Receivable.

• Technical Proficiency.

• Problem-Solving Skills.

• Empathy and Patience.

• Time Management.

• Adaptability.

• Attention to Detail.

• Previous Customer Service Experience.

• Multitasking Ability.

• Cultural Sensitivity.

Contact this candidate