Enterprise Telecom NOC Network Engineer

RISHABH YADAV

Network Engineer Enterprise & Telecom NOC Cisco Routing & Switching WAN/MPLS Network Monitoring Jaipur, Rajasthan, India Open to Relocation (Bangalore) +91-811******* ****************@*****.*** linkedin.com/in/rishabhyadav18 PROFESSIONAL SUMMARY

Network Engineer with 2.5+ years of experience in enterprise and telecom network operations, supporting Cisco routing and switching, WAN/MPLS, network monitoring, and Layer 1/2/3 troubleshooting across VLANs, routing, connectivity, latency, packet loss, and interface faults. Proven track record handling P1–P5 incident triage, fault isolation, escalation, and SLA-driven resolution within enterprise and telecom NOC environments. Experienced in executing approved network changes, maintenance activities, and vendor/ISP coordination under documented MOP/SOP and ITIL-aligned change-management processes. Hands- on production use of Zabbix, SolarWinds, Ciena EPT, and ServiceNow for monitoring, alerting, and incident/RCA documentation.

CORE TECHNICAL SKILLS

Networking (Routing & Switching): Cisco IOS, Cisco Catalyst, Layer 2/3 Switching, VLANs, STP/RSTP, EtherChannel, Static Routing, OSPF, BGP, TCP/IP, DNS, DHCP, LAN, WAN, MPLS Network Operations: Network Monitoring, Incident Management, Problem Management, Change Management, SLA Management, Fault Isolation, RCA Support, Escalation Management, Vendor/ISP Coordination Monitoring & ITSM Tools: Zabbix, SolarWinds, Ciena EPT, ServiceNow, SNMP, Network Availability & Latency/Packet- Loss Analysis

Network Security (Fundamentals): Firewall Concepts, ACLs, NAT, VPN Fundamentals, Network Segmentation Principles Training / Lab Exposure: Cisco Nexus/NX-OS, Meraki SD-WAN & Wi-Fi, Check Point Firewall, PRTG, VMware vSphere/Horizon, SAN/Distributed Storage, Multi-Datacenter Networking Concepts Cloud & Automation (Learning): AWS VPC/EC2/Security Groups/Route Tables/CloudWatch, Terraform, Python, Netmiko, Linux, Bash, Git

PROFESSIONAL EXPERIENCE

Network Engineer, Enterprise NOC — Wipro Limited, Pune Dec 2024 – May 2026

• Monitored enterprise network infrastructure — routers, switches, WAN links, and connectivity services — using Zabbix and SolarWinds, investigating alerts and initiating troubleshooting or escalation workflows.

• Diagnosed and resolved Layer 1/2/3 issues including VLAN misconfigurations, routing faults, DNS/DHCP problems, latency, packet loss, and interface/connectivity degradation.

• Triaged P1–P5 network incidents, performing fault isolation, escalation, and stakeholder communication within defined SLA timelines.

• Used Cisco CLI diagnostics (ping, traceroute, show commands) to isolate faults across physical, Layer 2, Layer 3, and application transport layers.

• Executed approved VLAN and interface changes, configuration backups, and scheduled maintenance under documented change-management procedures.

• Coordinated with L2/L3 engineering teams, vendors, ISPs, and field engineers to resolve network infrastructure incidents.

• Documented incidents and service requests in ServiceNow, capturing troubleshooting actions, resolution details, and RCA support.

• Participated in operational handovers, following defined MOP/SOP and escalation procedures during maintenance activities.

Environment: Cisco, Zabbix, SolarWinds, ServiceNow, MPLS, WAN, LAN, DNS, DHCP, Firewall GUI NOC Engineer, Telecom Network Operations — L&T Technology Services (Client: Bharti Airtel), Manesar Aug 2023 – Aug 2024

• Supported 24x7 telecom backbone and WAN operations, monitoring MPLS circuits, DWDM/optical infrastructure, and enterprise connectivity across PAN India.

• Delivered a zero-downtime B2B MPLS migration, supporting cutover planning, service validation, and rollback readiness.

• Investigated DWDM, fiber, and optical transport alerts using Ciena EPT and internal monitoring tools to assess network availability.

• Isolated faults across physical, transport, and IP/routing layers for fiber cuts, interface flapping, MPLS failures, and BGP/OSPF-related connectivity degradation.

• Managed vendor and ISP tickets, coordinating with field engineers on restoration activities while maintaining SLA-focused incident records.

• Handled P1–P5 incident escalations, bridge calls, and operational handovers during major network events.

• Executed approved interface and VLAN changes and scheduled maintenance using documented MOPs, validation procedures, and rollback steps.

• Gained direct exposure to a telecommunications and networking solutions provider environment, supporting enterprise connectivity operations.

Environment: Cisco, Ciena, MPLS, WAN, DWDM, Fiber, Ciena EPT, ServiceNow DATACENTER & INFRASTRUCTURE — TRAINING / LAB (NON-PRODUCTION)

• Cisco Nexus/NX-OS fundamentals and enterprise leaf-spine concepts

• VMware vSphere fundamentals and VMware Horizon VDI awareness

• SAN/distributed storage fundamentals and multi-datacenter networking concepts

• Meraki SD-WAN and Wi-Fi fundamentals

• Check Point firewall fundamentals

• PRTG monitoring concepts

RELEVANT NETWORKING & INFRASTRUCTURE PROJECTS

Enterprise Network Monitoring Lab

• Configured SNMP-based Zabbix monitoring for simulated network devices; built thresholds and dashboards and practiced alert investigation and escalation workflows.

BGP / OSPF Routing Lab

• Configured eBGP/iBGP and OSPF adjacencies in GNS3/EVE-NG; practiced route redistribution, routing verification, and failover troubleshooting.

Linux & Application Connectivity Lab

• Practiced Linux service/process checks, log analysis, SSH, and network diagnostics for network-to-application fault isolation.

AWS Cloud Networking Lab

• Built AWS VPC, subnet, route table, and Security Group scenarios; practiced CloudWatch monitoring concepts and cloud connectivity troubleshooting.

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• CCNA-level Networking Training — Completed (certification not formally claimed)

• CCNP Enterprise — In Progress

• AWS Solutions Architect – Associate (SAA-C03) — In Progress

• Fortinet Network Security Training — Completed (certification not formally claimed)

• ITIL Foundations Concepts — Incident, Problem & Change Management — Self-study

• Python for Network Automation / Netmiko — Currently Learning

• Terraform, Git & Bash — Currently Learning

EDUCATION

Bachelor's Degree — University of Rajasthan, India (2017)

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