Retail Operations Manager - 30+ Years

KIMBERLY COOPER

Lithonia, Ga ***** • 404-***-**** • ****************@******.***

SUMMARY

Results-driven retail operations leader with 30+ years of management and retail experience in high- volume environments. Proven success leading teams of up to 75 employees while driving operational excellence, customer service, productivity, and team performance. Experienced in workforce planning, scheduling, labor and expense control, employee development, inventory management, process improvement, and maintaining high operational standards. Known for building strong teams, improving daily operations, and creating positive customer experiences. Skills

• Retail Operations Management • Team Leadership & Development

• Customer Experience • Workforce Planning & Scheduling

• Labor & Expense Control • Performance Management

• Hiring, Training & Onboarding • Process Improvement

• Inventory Management • Safety & Compliance

EXPERIENCE

Customer Service Manager, 01/2025 to Current

WHOLE FOOD MARKET – Buckhead, Georgia

• Lead front-end and customer service operations in a high-volume retail environment.

• Supervise, coach, and develop team members to improve performance and customer service.

• Manage staffing, scheduling, and labor needs to support efficient daily operations.

• Monitor operational performance and identify opportunities to improve productivity and service.

• Resolve customer concerns professionally while maintaining a positive shopping experience.

• Ensure company policies, safety procedures, and operational standards are consistently followed.

• Support process improvements that increase efficiency and strengthen overall team performance. Manager, 06/2023 to 01/2025

TRADER JOE'S – Buckhead, Georgia

Managed daily store operations, including staffing, workflow, customer service, and team performance.

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• Led and supported teams of up to 75 employees in a fast-paced retail environment.

• Created effective schedules and allocated labor based on business needs and customer traffic.

• Coached and developed employees to strengthen performance, teamwork, and customer service.

• Oversaw inventory, merchandising standards, operational procedures, and expense control. Addressed employee and customer concerns while maintaining a professional and productive environment.

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• Ensured safety, compliance, and company standards were consistently maintained. Store Manager, 02/2007 to 06/2023

ALDI FOODS – Decatur, Georgia

Directed all aspects of store operations, including staffing, budgeting, inventory, customer service, and team performance.

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• Recruited, hired, trained, and developed employees to build strong, high-performing teams.

• Managed operating expenses, labor, productivity, and loss prevention initiatives.

• Planned staffing and workflow to maintain efficient operations and excellent customer service.

• Provided ongoing performance coaching and addressed employee development needs.

• Maintained inventory accuracy, merchandising standards, and overall store presentation.

• Ensured compliance with company policies, safety requirements, and applicable regulations. Built a customer-focused culture while maintaining high standards for productivity and operational excellence.

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CERTIFICATIONS & LICENSES

State Food Safety Food Manager Certification.

Education

High School Diploma: 06/2001

Joliet Central High School - Joliet, IL

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