Customer Service & Administrative Operations Pro
Resume:
Brenda Cole Central City, NE ***** *************@*****.*** +1-402-***-****
PROFESSIONAL SUMMARY Detail-oriented customer service and administrative professional with 15+ years of experience across healthcare, finance, retail, and operations. Strong background in patient access, insurance verification, payroll processing, quality control, and high-volume customer service environments. Skilled in POS systems, data entry, cash handling, and office software. Known for accuracy, reliability, and strong problem-solving abilities. Associate degree in Office Professional. Authorized to work in the United States for any employer. PROFESSIONAL EXPERIENCE
Customer Service Associate / Cashier Central City Mall (Retail & Fuel Operations) – Central City, NE January 2026 – Present
Operate cash register and provide customer service in a retail and fuel station environment Stock shelves including beer cooler and back stock inventory Verify invoices, check in deliveries, and confirm UPC accuracy Prepare and organize merchandise for transfer to sister store locations Run daily fuel and sales reports and assist with store financial tracking Balance cash drawer and complete end-of-shift closing procedures Assist customers with purchases, questions, and product location Support truck unloading, pallet breakdown, and inventory staging Train new employees on store procedures and customer service expectations Nutrition Services Technician Grand Island Regional Medical Center – Grand Island, NE September 2025 – January 2026
Provide friendly, efficient customer service in a high-volume healthcare food service environment Operate POS system to process cash, credit, debit, discounts, and gift card transactions Maintain accurate cash drawer balancing during opening and closing procedures Restock supplies, monitor product availability, and rotate perishable items to reduce waste Assist with upselling promotional items and improving customer experience Maintain cleanliness and organization of checkout and service areas Support inventory tracking and submit supply order requests as needed Patient Access / ED Registration Merrick Medical Center – Central City, NE January 2025 – August 2025 Registered emergency department patients and ensured smooth intake process Verified insurance coverage, demographics, and patient identification Scanned documents, processed signatures, and maintained accurate records Coordinated communication between patients, nurses, and providers Managed phone calls, emails, and fax communications professionally Customer Care Representative Amur Equipment Finance – Grand Island, NE July 2024 – November 2024 Resolved customer inquiries and account issues through phone and email support
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Maintained professionalism while handling escalated customer concerns Used active listening and problem-solving to ensure customer satisfaction Payroll Specialist Sunrise Express Trucking – Grand Island, NE January 2024 – May 2024 Processed payroll and maintained accurate employee records Distributed pay via direct deposit and payroll systems Responded to employee payroll inquiries with accuracy and professionalism Global Quality Specialist II Nelnet – Lincoln, NE July 2015 – November 2023 Performed quality control reviews on loan documentation for accuracy and compliance Ensured adherence to lending regulations and internal policies Managed high-volume workloads while meeting strict deadlines Protected confidential borrower data and verified account payment accuracy EDUCATION Associate Degree – Office Professional Southeast Community College – Lincoln, NE August 2012 – May 2014
SKILLS Customer service Cash handling POS systems Retail operations Inventory control Insurance verification Medical billing Payroll processing Data entry Microsoft Office (Word, Excel, Outlook, PowerPoint) QuickBooks SAP Salesforce EHR systems (Epic) HIPAA compliance Quality control Documentation review Office administration Communication Problem-solving Time management Team training Cash drawer balancing Order processing Fuel reporting Warehouse operations
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