Infrastructure Support Engineer (Windows/M365/Azure)
Resume:
RITIK BHALLA
Infrastructure Support Engineer
**************@*****.***
New Delhi, Kalka Ji, 110019
EDUCATION
MCA
Chandigarh University
2026
BA
Agra University
2021
TECHNICAL
SKILLS
Active Directory
Windows
Cloud (AWS, Azure)
M365
Ticketing Tool
Troubleshooting
CERTIFICATIONS
Azure Cloud Security
Network Kings
2024
PCNSE (Palo Alto)
Network Kings
2023
AWS Solution Architect
Croma Campus
2020
PROFILE
Results-driven System Administrator with 6+ years of experience in Windows Server, Active Directory, and Microsoft 365, ensuring secure, high- availability IT environments. Skilled in incident troubleshooting, system optimization, and delivering reliable global end-user support aligned with business and ITSM standards
WORK EXPERIENCE
Global Enterprise Support
Apexanalytix, Noida Aug 2026 - Present
Manage end-user IT operations, including laptop configuration and deployment, IT asset lifecycle management, and L1/L2 desktop support, ensuring timely resolution of hardware and software issues within SLA.
Sr Technical Support Engineer
Future Calls Technology, Gurugram Mar 2022 – Apr 2025
Managed Azure infrastructure, including VM provisioning, monitoring, IAM, and NSG security, while administering Windows Server, Active Directory, DNS, DHCP, and Group Policy.
Delivered L1/L2 global user support across Microsoft 365, VPN, MFA, Entra ID, and Intune; monitored systems using Azure Monitor and managed incidents, onboarding/offboarding, assets, documentation, and vendor coordination within SLA. Engineer Operations
SureWaves Media Tech, Gurugram Nov 2021 –Mar 2022
Installed and maintained systems, resolving OS and application- related issues & coordinated with vendors.
Desktop Support
Compton Computers, New Delhi May 2019 – Jun 2021
Managed enterprise Windows endpoints (desktops/laptops), including installation, configuration, and ongoing maintenance, ensuring optimal performance and security.
Provided L2 support for hardware, network, and Outlook issues, delivering efficient remote troubleshooting using tools like TeamViewer and AnyDesk.
Desktop Support
Ace Computers, New Delhi Nov 2018 – May 2019
Managed system setup, domain joining, user accounts, and LAN/WAN configurations while providing timely on-site and remote technical support.
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