Microsoft 365, System Administrator & Windows Server

ANKIT GUPTA

System Administrator Microsoft *** Administrator Windows Server Administration

IT Infrastructure Management

Delhi NCR +91-954******* *************@*****.*** Professional Summary

System Administrator with 4.5+ years of experience in Windows Administration, Microsoft 365 Administration, Active Directory, Firewall Management, and IT Infrastructure Support. Skilled in managing users, groups, DNS, DHCP, VPNs, security policies, and troubleshooting server, network, and application-related issues. Experienced in administering Sophos and SonicWall firewalls, supporting Linux servers, deploying WordPress and Moodle applications, and ensuring high system availability with minimal downtime. Currently expanding expertise in Microsoft Azure and cloud technologies.

TECHNICAL SKILLS

Microsoft 365 Active Directory Group Policy Microsoft Entra ID Exchange Online Windows Server IIS DNS DHCP Sophos Firewall SonicWall Firewall VPN Linux Support WordPress Moodle SSL Certificates Network Troubleshooting PROFESSIONAL EXPERIENCE

SYSTEM ADMINISTRATOR IDS LOGIC PVT LTD

Nov 2023 – Present

Manage Active Directory users, groups, Organizational Units (OU), and Group Policies

(GPO).

Administer Microsoft 365 users, licenses, Exchange Online mailboxes, and Multi-Factor Authentication (MFA).

Configure and manage Sophos and SonicWall firewalls, including security policies, VPNs, NAT rules, and web filtering.

Maintain Windows Server environments and perform regular system updates and patch management.

Manage DNS, DHCP, and network-related services to ensure business continuity. Deploy and support WordPress and Moodle applications on Linux servers. Manage IIS web servers, website deployments, SSL certificate installation, Troubleshoot server, network, operating system, email, and application-related issues while ensuring minimal downtime.

Provide technical support and resolve incidents through the ticketing system within agreed service levels.

Administer Microsoft Entra ID, including user account management, group management, and access control.

Assist in Single Sign-On (SSO) configuration and user access management for enterprise applications.

Create and manage Security Groups, Microsoft 365 Groups, and Distribution Lists. IT DESKTOP SUPPORT ENGINEER GEARMANIUM TECHNOLOGIES PVT LTD Sep 2021 – Nov 2023

Installed, configured, and supported Windows 10/11 and Linux operating systems. Installed, upgraded, and troubleshot software applications based on business requirements. Provided L1/L2 technical support for desktops, laptops, printers, scanners, and peripheral devices

Diagnosed and resolved hardware, software, operating system, and network-related issues. Configured and supported Microsoft Outlook, email accounts, and Office applications. Joined systems to the domain and configured user profiles in Active Directory environments. Troubleshot LAN, Wi-Fi, internet connectivity, DNS, and DHCP-related issues. Installed and configured antivirus software, printers, and shared network resources. Supported remote users through remote desktop and helpdesk tools. Maintained IT assets, inventory records, and hardware allocation details. Logged, tracked, and resolved incidents through the IT ticketing system. KEY PROJECTS

Email Migration to Microsoft 365

Assisted in the migration of user mailboxes from Rackspace Email to Microsoft 365 Exchange Online. Performed mailbox provisioning, user account setup, and Microsoft 365 license assignment. Configured Outlook profiles and ensured successful mailbox synchronization post-migration. Verified migration of emails, contacts, calendars, and mailbox folders. Troubleshot migration-related issues, email delivery problems, and user access concerns. Sophos Firewall Administration & Network Security

Configured and managed Sophos Firewall security policies based on organizational requirements. Created and maintained firewall rules, NAT policies, web filtering, and application control policies. Configured SSL VPN and remote access VPN for secure connectivity of remote users. Configured SSL VPN and remote access VPN for secure connectivity of remote users. EDUCATION

Bachelor of Arts (B.A.)

Delhi University 2020

ITI – Computer Hardware & Network Maintenance

Dr. C.V. Raman ITI, Delhi 2018

CERTIFICATIONS

ITI – Computer Hardware & Network Maintenance

AWS Certified Solutions Architect – Associate (Learning) Microsoft AZ-104: Azure Administrator Associate (Learning)

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