Project Coordinator & Client Services Professional

SARAH SUBUK

PROJECT COORDINATION BUSINESS OPERATIONS CLIENT SERVICES

HEALTHCARE • EDUCATION • BANKING / FINANCIAL SERVICES • CORPORATE IT

Stafford, TX (Houston Metro) 281-***-**** *****.*****@*****.***

PROFESSIONAL PROFILE Houston-area candidate 2026 positioning

Versatile project coordination, administrative operations, and client-service professional with 10+ years of experience supporting clients, teams, schedules, records, inventory, logistics, and day-to-day business operations. Since 2022, has supported technology-service projects at E Consortium by coordinating client requests, requirements, schedules, documentation, tracking, inventory, delivery activities, vendor/logistics needs, and cross-functional follow-up. Brings earlier management, leasing, sales, customer-resolution, and high-volume transaction experience that transfers well to regulated, service-focused environments such as healthcare, education, banking, and corporate IT operations.

CORE COMPETENCIES

Project Coordination

Client & Stakeholder Communication

Requirements & Action-Item Follow-Up

Scheduling & Calendar Coordination

Project Documentation & Reporting

Records & Data Accuracy

Inventory & Logistics Coordination

Vendor & Procurement Support

PROFESSIONAL EXPERIENCE

07/2022 - Present

● Project Coordinator E Consortium TECHNOLOGY SERVICES

• Coordinate end-to-end client requests and project-support activities, including scheduling, documentation, requirements follow-up, inventory, packaging, logistics, and delivery coordination.

• Serve as a primary point of contact between clients, project managers, and network engineering teams, communicating updates, clarifying requirements, and ensuring open items are followed through.

• Gather client requirements and translate them into clear, actionable tasks for technical teams while tracking milestones, deliverables, dependencies, and pending actions.

• Maintain organized project documentation, reports, schedules, tracking tools, client records, and supporting materials to improve visibility and continuity across active work.

• Coordinate inventory allocation, equipment movement, tracking, packaging, delivery, and communication with internal teams and external parties.

• Support the lead Project Manager with planning, risk tracking, issue resolution, vendor/procurement coordination, logistics, status follow-up, and process-improvement activities.

02/2018 - 07/2022

● Selling Business Manager Dillard's MANAGEMENT & OPERATIONS

• Managed day-to-day sales-floor operations while maintaining high standards for customer service, organization, merchandising readiness, and transaction accuracy.

• Monitored associate productivity and provided coaching and feedback to support team performance and consistent service delivery.

• Prepared and communicated weekly staff schedules, making coverage adjustments to ensure the department remained adequately staffed during changing business needs.

• Resolved customer inquiries, transactional issues, discrepancies, and complaints calmly and professionally while protecting the customer relationship.

• Handled significant cash, check, and credit-card transactions accurately in a fast-paced environment and participated in training and corporate planning supporting store operations.

SARAH SUBUK

PROJECT COORDINATION • OPERATIONS • CLIENT SERVICES

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TARGET ENVIRONMENTS & ROLE ALIGNMENT Transferable positioning based on existing experience

HEALTHCARE

• Project Coordinator

• Operations Coordinator

• Implementation Coordinator

EDUCATION

• Project Coordinator

• Program Coordinator

• Technology Services Coordinator

BANKING

• Project Coordinator

• Business Operations Coordinator

• Client Services Coordinator

CORPORATE IT

• IT Project Coordinator

• Project Administrator

• PMO / Implementation Support

PROFESSIONAL EXPERIENCE — CONTINUED

07/2016 - 02/2018

● Selling Specialist, James Avery Dillard's CUSTOMER OPERATIONS

• Supported daily retail operations including inventory control, out-of-stock updates, price changes, and merchandise readiness.

• Provided personalized customer service by identifying needs, explaining product features and benefits, and communicating current trends and store events.

• Consistently met or exceeded sales goals and credit-card application quotas through service-focused customer engagement.

• Handled customer concerns professionally while maintaining positive relationships and resolving service issues.

• Performed minor fine-jewelry and watch services, including watch-link removal, battery replacement, and bracelet adjustments.

10/2015 - 06/2016

● Leasing Consultant Ashford Communities DOCUMENTATION & CLIENT SERVICE

• Managed prospect and resident interactions from apartment tours and inquiry handling through applications, qualification checks, lease documentation, deposits, and ongoing follow-up.

• Collected and verified income documentation and processed tax-credit paperwork and supporting records for corporate reporting.

• Prepared completed lease agreements in accordance with applicable rental requirements and explained agreement terms and resident obligations.

• Performed background, reference, and credit checks and supported selection of qualified tenants while maintaining accurate financial and resident records.

• Supported marketing and lead generation through advertising, networking events, cold calls, and timely prospect follow-up.

• Built resident relationships that supported renewals and occupancy goals.

03/2013 - 10/2015

● Sales Representative Prince Jewelers SALES & ADMINISTRATION

• Provided personalized customer support by understanding individual needs and recommending appropriate jewelry products and designs.

• Prepared bills, invoices, warranty certificates, merchandise packaging, and customer payments accurately.

• Supported administrative operations through filing, inventory management, customer follow-up, and adherence to company policies.

• Built strong customer relationships through attentive, respectful service and consistent follow-through.

EDUCATION, TECHNOLOGY & ADDITIONAL EXPERIENCE

EDUCATION

Houston Community College 2014

GPA: 3.5

National Society of Collegiate Scholars

TECHNOLOGY

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Microsoft Outlook

ADDITIONAL EXPERIENCE

Pearson VUE - Exam Proctor (short-term)

Vendor coordination • Procurement/logistics • Process improvement

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