Human Resources Operations Analyst (Leave Compliance)

Suzan Oyinwola

*************@*****.*** 512-***-**** TX

OBJECTIVE

Analytical and results-driven professional with experience conducting operational reviews, evaluating processes, analyzing data, interpreting policies and regulations, and developing recommendations to improve organizational effectiveness. Skilled in researching and resolving complex issues, monitoring compliance, preparing technical reports, managing confidential records, and collaborating with stakeholders across multiple organizational levels. Proven ability to identify process improvement opportunities, implement procedural enhancements, and support organizational objectives through data-driven analysis and effective communication. PROFESSIONAL EXPERIENCE

Texas Department of Family and Protective Services (DFPS) Human Resources Specialist III Austin, Texas Nov 2024 – Present

• Conduct organizational and operational analysis related to FMLA and State Parental Leave administration, ensuring compliance with agency policies, state regulations, and federal requirements.

• Analyze leave utilization data, documentation, and program trends to identify procedural issues and recommend process improvements that enhance operational efficiency.

• Monitor and evaluate leave administration procedures for effectiveness, consistency, and conformance with established guidelines.

• Research policy requirements and provide technical guidance to management and staff regarding leave procedures, eligibility requirements, and documentation standards.

• Develop, maintain, and audit confidential electronic and hard-copy records to support reporting, compliance reviews, and program administration.

• Prepare reports, forms, correspondence, and procedural documentation used to support organizational operations and management decision-making.

• Collaborate with Human Resources, Employee Relations, and agency stakeholders to resolve complex issues and implement corrective actions.

• Participate in special projects and process improvement initiatives designed to streamline workflows and improve service delivery.

ComPsych

FMLA Claims Specialist Remote Aug 2023 – Nov 2024

• Collected, reviewed, and analyzed employee leave and accommodation data to determine eligibility and ensure compliance with federal, state, and organizational requirements.

• Evaluated claims processes and operational procedures to identify opportunities for improved efficiency and customer service.

• Maintained detailed records and prepared case documentation, reports, and correspondence to support regulatory compliance and operational consistency.

• Researched applicable laws, regulations, and policy changes to ensure accurate interpretation and implementation of leave programs.

• Managed multiple priorities and high-volume caseloads while maintaining quality standards and performance metrics.

• Collaborated with internal departments and external stakeholders to resolve issues and facilitate timely claim determinations.

Indoor Media

Cart Advertising Coordinator Houston, Texas Sep 2021 – Aug 2022

• Coordinated and monitored advertising projects involving more than 150 clients while ensuring compliance with project timelines and organizational objectives.

• Tracked operational metrics and campaign performance data to support management reporting and business decision-making.

• Analyzed workflow processes and collaborated with cross-functional stakeholders to improve project coordination and efficiency.

• Facilitated communication among clients, designers, and internal teams to ensure successful implementation of advertising initiatives.

• Assisted in onboarding and training staff on operational procedures and best practices. Business Debt Adjusters

Debt Consultant Remote Dec 2020 – Aug 2021

• Conducted research and analysis of business financial information to determine qualification status and identify potential solutions.

• Managed claims and appeals processes, gathering documentation, evaluating information, and coordinating with stakeholders to achieve timely resolutions.

• Compiled, analyzed, and interpreted operational data to identify trends and recommend improvements to business processes.

• Prepared reports and documentation to support organizational decision-making and client outcomes.

Afrocentrik TV

Reporter Intern Houston, Texas Feb 2019 – Jun 2019

• Conducted research, data gathering, and information analysis to support accurate reporting and project development.

• Synthesized complex information into concise written and verbal reports for diverse audiences.

• Coordinated interviews and managed project deadlines while maintaining accuracy and quality standards.

EDUCATION

Texas Southern University

Bachelor of Arts, Journalism

CORE COMPETENCIES

• Organizational Analysis

• Operational Analysis

• Process Improvement

• Program Evaluation

• Data Collection and Analysis

• Policy and Procedure Development

• Research and Reporting

• Compliance Monitoring

• Business Process Review

• Records Management

• Stakeholder Engagement

• Change Management Support

• Project Coordination

• Technical Report Writing

• Organizational Effectiveness

• Performance Monitoring

• Microsoft Excel

• Microsoft Office Suite

• HRIS Systems

• Statistical and Trend Analysis

• Problem Solving and Critical Thinking

Contact this candidate