Network Systems Administrator Intern Candidate

HASINA NANJI

Ontario, ON ******.*****@*****.*** 647-***-****

Linkedin.com/in/hasina-nanji-a55bb628/

Professional Summary

Currently enrolled in the Network System Administrator program with triOS College and I am seeking an internship position starting September 07, 2026. This internship is mandatory as part of my program to complete my studies.

Detail-oriented and solutions-driven IT professional with 5+ years of experience in IT support and systems administration. Proven ability to implement technology solutions, trouble shoot complex issues, and support business-critical operations. Strong communicator with a passion for continuous learning and process improvement.

Skills

Networking: TCP/IP, routing, switching, wireless. security technologies

Operation Systems: Windows Server, Windows 11, Linux (Ubuntu, Fedora)

Cloud Computing: Azure, Virtualization (Hyper-V), Containers (Docker)

Automation and Scripting: PowerShell, Bash, Git

Services: Web (IIS, Apache, Nginx), Active Directory, DNS, DHCP, VPN RDP, SSH, PKI

Process: Project management, agile/Scrum, ticketing systems, ITIL

Networking: TCP/IP, DNS, DHCP, VLANs, Routing, Subnetting, VPN

Tools: Firewalls, Switches, Routers, Wireless Controllers/APs

Systems: Windows 10, Linux (Kali, Fedora, CentOS)

Security: MFA, Segmentation, Access Control, PHIPA

Remote Tools: Radmin, PCAnywhere, NetMeeting

Ticketing: ServiceNow, HP Service Manager, Magic, Peregrine, Salesforce

Soft Skills:

Certifications

Customer Service Certificate Career Connection Inc. 2010

Personal Health Information Protection Act (PHIPA) 2022

Internet Security Course 2018

CompTIA A+ CompTIA IT Project+, CompTIA Network+, CompTIA Linux+, CompTIA Security+, CompTIA Server+, CompTIA Cloud+, CompTIA CySA+, CompTIA Pentest+, CompTIA CASP+, Cisco CCNA, CWNA, Microsoft Desktop Administrator Associate (MDAA): Windows 10 (currently preparing for – expected completion Oct-2026)

Courses include Network Management, Security and Ethical Hacking, Linux, Kali Linux, Fedora, CentOS, Information Technology, Windows 10, TCP/IP, DNS, DHCP, and VPNs Cryptography, Database Management, SQL Server Management, Exchange Server, Wireless Technologies, PowerShell, Project Management.

Education

System Administrator Diploma

triOS College Expected Graduation 10/2026

Computer Networking Systems Diploma

Seneca Polytechnic College Toronto, ON 2004

Projects & Experience

In college Lab-Administrator, build website using VB-Scripting Installation of Red Hat Unix

PC and Windows Support College Projects

Researched and built PC hardware (in PC Building Simulator) for a digital marketing graphics workstation given a set of requirements and a budget.

Provisioned and configured as enterprise Windows 11 system for a specific use case within an active Directory environment.

Server Infrastructure College Projects

Provisioned a Windows Server Active Directory infrastructure (and associated network services) for a specific use case.

Volunteer Experience – Community July 2025 – Present

Provided technical assistance with hardware, software, and network issues.

Trained users on cybersecurity best practices and safe internet habits.

Assisted with installation and maintenance of IT equipment.

Additional Information

Include any relevant details that may support your candidacy, such as language proficiency, extracurricular activities, or personal projects. Focus on info that highlights your skills, character, or initiative—and that would positively influence an employer’s decision to hire you.

EMPLOYMENT EXPERIENCE

Customer Service Representative Ministry Of Provincial Vaccine Contact Centre

Ian Martin Raise agency Remote (contract) April 2021- June 2023

Provided a first contact with an outstanding customer care with client build rapport to ensure the customer experience and satisfaction

Inbound Calls: Answered calls on different queue for inquiries from customer or others more than 50 calls per day routed through AWS/Amazon connect software in a timely manner

Utilize the needs of the caller, accordingly and solved issues in a timely manner to Book, cancel, reschedule vaccine appointments through VAB webpage and answered all types of client’s questions to provide further solutions following the Ministry of Health Guidelines

Accessed Salesforce system to confirm and update client’s sensitive information in a very secure manner to update profile information as required

Outbound Calls: Gathered information made phone calls to clients based on Ministry of Health Guidelines and not leaving voicemail

Experience of accessing various application, tools, computer systems and resources to provide specific information, practice company’s SLA

Project: Build and edited Views in SharePoint to categorize certificate requests and create lists

Documented all customer interactions, comments, and complaints in the company's CRM system while keeping a positive and professional attitude

· Online Chat: Prompt reply to chat requests as needed

Customer Service Representative

Lowe's Canada Vaughan August 2018 – October 2020

Assisted customers with product selection and queries which lead to promote sales

Handled customer inquiries complains billing questions and payment extension/service requests

Configured hardware like RF guns and fixed issues on Self Checkout machine

Resolved issues with irate customer providing by serving them politely and followed up with satisfied feedback

Empathized with customer in order to gain back their trust with the company

Updated customers with changes in current sale products with proper channel of communication

Technical Support Representative

Tele-performance Ltd Toronto September 2017 – September 2017

Provided technical support answered approximately 40 calls per day for customers based in north America

Trouble shoot users' Samsung phone, iPhone, iPad, over the phone, chat and via email in a very timely and professional manner

Used ServiceNow ticketing system and tools to achieve first call resolution

Remotely logged and assisted users for various issues following company SLA and policy

Demonstrated active listening skills at all the times, when dealing with irate customers

Assisted users for internet connection TCP/IP, VPN from the command prompt

Sales/Customer Service Representative

SP Data Toronto October 2015 – July 2017

Taking calls in an inbound call centre environment working for third party for Bell Canada

Interacted with customers via phone in a very professional manner

Provided information for iPhone and Android phones and sold to the customer

Offered minimal trouble shooting and sold plans with add-ons

Great convincing powers developed through complete knowledge of the product and the related fields

Help Desk Analyst (Contract)

Embanet-Compass Toronto May 2013 - November 2013

Provided friendly and timely technical support to clients based in the United States in a call center environment

Patiently walked through student’s online test enrolment process, step-by-step

Assisted students enrolled in E-Learning Courses to navigate complex system and login to portal via First Class Platform

Determined root causes of web page problems, selecting most appropriate solution or established procedures, as required·

Customer Service/Admin (Contract)

Service Ontario Toronto, ON October 2012 – April 2013

Helped customer to apply or renew Drivers’ License, Plate, Sticker

Collected correct documents to renew or apply Health Card

Explained correct amount of fees and fines accordingly before collecting from them

Used AS/400 application to access customers information to issue the license or health card

Blackberry Supporting Deployment (Contract)

Saint Elizabeth Health Care Markham, ON September 2011 - September 2011

Assisted nurses, personal support workers for their Blackberry’s for activation of service and troubleshooting for voicemail, enterprise email

Used Active Directory to add new users activated and reset their passwords

Performed security wipes, installed company's logo, with an appointment scheduler application on designated blackberries

Managed users on BES (Blackberry Enterprise Server) by adding them to the server 1 or 2 with groups

Communicated with Telus carrier representatives via telephone and email when activating the phone

Help Desk Analyst (Contract)

IBM Canada Toronto October 2009 – August 2011

Hardware Support: Replacement for Laptops, Printers, Projectors, and Blackberry devices, as required after troubleshooting

Software Support: Windows 7, MS Office, Outlook application Data Backup and Restore

Custom Application: ICUE-Veeva website: for medical professional to Sample Drugs for prescriber

Utilized custom application ICUE-Veeva to register the licenses for prescribers

Supported various Microsoft Outlook issues such as PST, missing profiles issues, server access problems

Helped user to setup an Autoresponder using Outlook 2007 and Outlook 2010

Fixed VPN problems, including key fob (RSA cards) activation, login problems, password reset, connectivity

Remotely logged in and assisted customers with various issues

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