Customer Service & Assistant Manager Leader

Ashley Lippert

Customer service leader

Lake View, AL 35111 +1-205-***-**** ***********@*****.***

Professional Summary

Leadership Skills!

Problem Solver!

Amazing Customer Service!

Team Player!

Respectable!

Work Experience

Assistant Manager

Jack's Family Restaurants McCalla, AL

August 2023 to Present

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of 15 to 20 employees, providing guidance and support to maximize productivity

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Remote Sales Associate

RedVentures Atlanta, GA

January 2022 to August 2023

Inbound sales for internet phone and cable companies. Quality customer service.

Extensive training in how to manage calls and handle customers. Data entry using multiple softwares and dual monitors. Quality Inspector

TRIGO Global Quality Solutions Vance, AL

September 2022 to January 2023

Repack and inspection of products for Mercedes Benz. Service Leader

Chicken Salad Chick Mandeville, LA

August 2018 to February 2020

Promotion after 6 months of hire from server/cashier to Service Leader. Trained in all areas of store including Face or Front of House, Back or Heart of House, and Prep. Training of employees in all areas.

Customer service is always first.

Barista/Server

Dunkin' Donuts Sandwich, MA

February 2018 to May 2018

Make an serve coffee and food. Prep work, cleanliness, time management, leadership, training, team work, cashier. Key Holder/Sales Associate

Elburne Eco Home Decor Dennis, MA

November 2017 to February 2018

Perform all responsibilities of an associate in a small locally owned business: money handling, cashier, customer service, cleanliness, strong communication skills. Timely presence. Courier Driver

Brent Wyatt East Falmouth, MA

April 2014 to November 2017

Office assistant, route planning, problem solving, customer service, time management. Phone skills. Incoming and outgoing calls. Microsoft office, Microsoft outlook, excel. Meetings with business owners. Department Head

Cost Plus World Market Hyannis, MA

August 2016 to May 2017

Leadership roles, training, logistics, merchandising, cashier, cleaning, assisting management. Associate

Dollar Tree Falmouth, MA

July 2014 to May 2015

Stocking, cashier, customer service.

Assistant Manager - Restaurant

Education

Health Sicences (GED)

Delgado Community College Slidell, LA

January 2013 to December 2014

General studies abroad (None)

Bow Valley college Calgary, AB

January 2010 to October 2012

Phlebotomy (Certificate)

NHCO

CPT N24112579

12/24

GED

Adult Education

Skills

Payment verification Food service management - Food service management experience (11–15 years) Upselling Management Microsoft Office Outside Sales Complaint handling POS Decision making Merchandising Providing product information Detecting counterfeit currency Barista Experience Retail sales Delivery Driver Experience Customer Service Inventory management Interviewing Retail shipping operations Phone communication Food service Computer skills Computer operation Phlebotomy Pallet jack Cost control Profit and loss analysis Delegation Team Lead Conference training method E-learning (training delivery method) Product demos Gift wrapping Forecasting Store opening procedures Depositing cash Cash register operations POS systems Special order processing Customer complaint resolution Mobile devices Cross-selling Organizational skills Customer satisfaction surveys Staff scheduling Managing food service teams

- Largest food service team managed (16-20 team members) Customer Care Key Holder Profit & loss Windows Shift management Blood sampling Supervising experience Refund processing Team management Cleaning Customer support Job shadowing (employee development activity) Coffee Experience Retail security monitoring Greeting customers Mentoring Cash reconciliation Team motivation (leadership skill) Assistant Management Phone etiquette Food safety management Food service inventory management Performance management Payment card processing Microsoft Excel Money Handling Making change Customer returns handling Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (6-10 sessions) Retail Conflict resolution Math Restaurant management Strategic planning Balancing cash drawers Inside Sales Team leadership Microsoft Word Map reading Communication Skills Food safety Restaurant experience Microsoft Outlook Computer literacy Productivity software Self- directed learning Retail price checking Formal training programs Customer relationship building Cash handling machinery Merchandising display arrangement On-the-job training (training delivery method) Courier Coaching Payment reconciliation Store closing procedures Customer inquiry handling Stocking Client rapport building Promoting products Certifications and Licenses

Certified Phlebotomy Technician

December 2024 to December 2026

ServSafe

Non-CDL Class C

Food Handler Certification

Driver's License

Additional Information

Authorized to work in the US for any employer

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