Bilingual SMI Case Manager and Legal Services
Resume:
Tatiana Lynch
Cell: 480-***-****
************@*****.***.
Professional Summary
Bilingual (English/Spanish) Case Manager and Human Services Professional with more than 30 years of combined experience in behavioral health, developmental disabilities, legal services, investigations, and law enforcement. Extensive experience coordinating care for adults with serious mental illness (SMI), individuals with developmental disabilities, children, families, and vulnerable populations. Skilled in care coordination, crisis intervention, case planning, community resource navigation, legal documentation, investigations, and interdisciplinary collaboration. Recognized for building strong relationships with clients, providers, government agencies, and community partners while maintaining accurate documentation and regulatory compliance, and over 20 K Community Resources.
Accomplishments
Founded National training facility for Costa Rican Police in all forms of law (criminal, investigation, family, civil matters, immigration). Collaborated voluntarily and provided direct assistance to children and families for PANI (Costa Rican CPS/APS) by working in close relationship with Law Enforcement to prevent and investigate child prostitution, exploitation, domestic violence, and child/Adult abuse; as Private Investigator, enforced child support payments; prepared court documentation for warrant arrests for individuals in default; prepared and presented all legal documentation to Judges.
Experience
Southwest Behavioral & Health Services
SMI Case Manager
Coordinate comprehensive case management services for adults diagnosed with serious mental illness.
Develop and update Individual Service Plans (ISPs) based on client goals and clinical assessments.
Conduct home and community visits to monitor client progress and ensure treatment compliance.
Coordinate care with psychiatrists, therapists, medical providers, housing agencies, and community partners.
Provide crisis intervention and stabilization services.
Maintain accurate documentation while ensuring compliance with agency policies, HIPAA regulations, and Mercy Care RBHA requirements.
State of Arizona
Human Service Specialist II.
Served individuals with developmental disabilities including autism, cerebral palsy, epilepsy, and intellectual disabilities.
Developed Person-Centered Service Plans (PCSPs).
Coordinated services with healthcare providers, families, schools, and community agencies.
Interpreted state policies and ensured compliance with DDD and HIPAA regulations.
Assisted members and families in accessing medical, behavioral health, and community resources.
Bayless Integrated Group. Phoenix, AZ
Case Manager.
Assessed client needs and developed individualized treatment plans.
Coordinated behavioral health, medical, housing, transportation, Social Security, immigration, and family court services.
Monitored treatment progress and updated care plans.
Assisted with discharge planning and family education.
Identified cost-effective services while improving client outcomes.
Focused Family Services Phoenix, AZ
Case Manager.
Assisted clients with housing, utilities, employment, and community resources.
Prepared legal documentation for DCS, SSI/SSDI appeals, family law, and immigration matters.
Coordinated services with behavioral health agencies, primary care providers, and rehabilitation programs.
Supported homeless individuals, justice-involved clients, and families experiencing crisis.
Delta T/Southwest Key
Case Manager-Phoenix, AZ
Managed case files for unaccompanied minors in compliance with ORR regulations.
Conducted intake assessments and developed Individual Service Plans.
Investigated family members to verify safe placements.
Maintained accurate documentation and met strict reporting deadlines.
Paralegal/Tax Professional
OLPAK – Océano, CA
Prepared federal and state tax returns.
Assisted clients with divorce, child support, immigration, small claims, and other legal matters.
Conducted legal research and document preparation.
Coordinated communication among courts, attorneys, government agencies, and clients.
Performed investigations, skip tracing, and collections.
Vice President/Paralegal/Investigator
IPSE, S.A. – Heredia, Costa Rica
Founded a national police training institute serving law enforcement agencies throughout Costa Rica.
Designed and taught criminal law, family law, and juvenile law, investigations, immigration, and civil law courses.
Managed university operations, budgeting, curriculum development, and faculty assignments.
Collaborated with child protection agencies and law enforcement on investigations involving child abuse, domestic violence, exploitation, human trafficking, kidnapping, robberies, and prepared legal documentation for court proceedings and supported judicial investigations.
Education
Bachelor of Law: Law - 2013
San Juan de la Cruz University – Heredia, Costa Rica
San Juan de la Cruz University is accredited in the USA, I have all legal paper work.
Associate of Arts: Administrating Police - 2003
IPSE – San José, Costa Rica
Academic Achievement Award
Associate in Business: Business – 1994
Cabrillo College – Aptos, California, USA
At the same time, I learned English: accomplished both in 5 years.
Other Skills
Typing Certificated 45+ WPM, Detail oriented; Trained life skills and problem solving, excellent case management organization; bilingual English/Spanish (write, speak, and read both languages); work with diverse ethnic groups; ability to work with minimal supervision; performing supervisory and managerial duties; energetic team player; extensive research and follow-up aptitude; extremely knowledgeable in multi-departmental requirements and personnel actions; proficient in all standard office software applications such as Word, MAS 90, EXCEL, VOS, METRIX, TrueFile, WORKKEYS, Five9, Practice Fusion, FOCUS, SportChoise, Credible, SharePoint, Datatel and Internet; as well as, customized software programs; demonstrate professionalism, dedication and multitasking abilities in a demanding, fast-paced environment; extremely organized; ability to respond to crisis situations with clear judgment. Self Defense, First Aid and many other trainings provided by CPS and Police department in Watsonville, CA and Costa Rica.
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