Healthcare Operations & Nursing Leadership Executive

M OFTIA M ANSUR A UJERO Cellular: 516-***-****

** ************ **.

Warwick, NY 10990 E-mail: ********@*****.***

JOB OBJECTIVE: To apply my experience and education to a responsible position in Health Management. BUSINESS EXPERIENCE:

07/14- 07/16 New York College of Health Professions Syosset, NY Position: Chief Operating Officer

Duties: Directs, administers and coordinates the internal operational activities of the organization in accordance with policies, goals and objectives established by the President. Leads and directs the following functions: operations, human resources, information systems, new business coordination, promotions and communication.

07/11-07/2018 Borough of Manhattan Community College (BMCC) New York, NY Position: Adjunct Professor

Duties: Follow up Senior Students, Applies theory with practicum, Introduced Case Presentations, National Patient Safety Goals and Standards.

01/07 – 07/14 Bellevue Hospital Center New York, NY Position: Deputy Executive Director

Division of Nursing / Patient Care Services

Duties: Organized and re-structured the entire Nursing Department. Implemented and established database for Nurse Information System. Enhance staff knowledge on JCAHO and National Patient Safety Goals. Continue to be a HHC JCAHO Mock Surveyor. Participated with NDNQI. Passed latest TJC Survery without any clinical/nursing citations. Enhanced knowledge of all Department Heads to cross cover other services. Green certified in Green-Lean Business Process System. Executive sponsor of Nursing Value Stream with 3 Rapid Improvement Events and 8 projects.

08/98 – 2006 Metropolitan Hospital Center New York, NY Position: Sr. Associate Executive Director

Nursing and Patient Care Services

Duties: Re-structured Nursing Administration; decentralized Continuing Education to service based clinicians for efficiency/productivity. Controls and evaluates the allocated budget. Establishes and implements standards of patient care and nursing practice. Participates in Performance Improvement activities and represents nursing in hospital wide committees. Successfully passed JCAHO Survey. Continue to be a HHC JCAHO Mock Surveyor. 04/00 – 2002 Morrisania Diagnostic and Treatment Center Bronx, NY Position: Sr. Associate Executive Director

Nursing and Patient Care Services

Duties: Re-organized Morrisania’s Nursing Department for optimum functions. Re-trained Patient Care Associates with formal training and certifications. Prepared Diagnostic Treatment Canter for three (3) surveys with successful results and accreditation. Updated staff with standard and regulations.

09/97 – 05/98 Metropolitan Hospital Center New York, NY Position: Director of Nursing, Women’s Health (Inpatient & Ambulatory) Director of Nursing, Children’s Health Care Center (Inpatient & Ambulatory) Acting Director of Nursing, Peri-operative Care Services Duties: Re-structured and re-organized the operation of Peri-operative Services. This included team designation, inventory of trays/supplies with par level implementation, re-direction of leadership staff. Instrumental in the great reduction of flash sterilization. O.R. booking changes implemented. Expansion of Ambulatory Surgery hours initiated. Redefined roles/expectations of Peri-operative staff.

06/95 – 07/98 Metropolitan Hospital Center New York, NY Position: Director of Nursing, Women’s Health Care Center

(Inpatient & Ambulatory)

Director of Nursing, Children’s Health Care Center

(Inpatient & Ambulatory)

Duties: Prepared the Care Centers for Department of Health Survey with positive outcome. Marketed the new state of art Labor and Delivery, new Neonatal Intensive Care Unit. Initiated several programs for the two care centers. Re-engineered and re-structured systems to current trends. 12/93 – 12/96 Metropolitan Hospital Center New York, NY Position: Senior Associate Director of Nursing

Ambulatory Care Services OR/ER/ESRD

Ambulatory Care Services (include first HMO developed in Municipal Health System Service Delivery, which focuses on Managed Care) Duties: Re-organized Services through systems and directions. Established Policy/Procedures Committee. Developed Quality Performance Improvement Activities both in Emergency Room and Ambulatory Care Services.Developed/Guides Leadership staff. Participated in the JCAHO Focus Survey of Ambulatory Care Services and Emergency room. Re-organized Emergency Department staffing. Initiated patient Tracking Flow Sheet. Implemented Ambulatory Care Nursing Grand Rounds. Involved in Managed Care activities. Prepared ESRD (End Stage Renal Dialysis) for Survey. Participated in the proposal and implementation of Family Centered Asthma Grant Program .Coordinated in the expansion of IVIG (Intravenous Immunoglobulin) for Pediatric AIDS Children. Lead/Directed and passed PCAP Survey March 1995. Collaborated in the implementation of Primary Care Initiative Program. Directed/Coordinated and re-organized Emergency Department in absence of an E.D. A.D.N. Acts as Mock Surveyor for Health and Hospitals Corporation. 10/89 – 1993 Bellevue Hospital Center New York, NY Position: Associate Director of Nursing, Maternal Child Health (Inpatient/Ambulatory Care) Duties: Participated and involved in Implementing Case Management in Women’s Comprehensive Care (WCC) and Pediatric Clinic. Participated in implementation of Managed Care Program in Ambulatory Care. Assisted in the preparation of PCAO Program (Prenatal Care Assistance Program). Proposal on the Development of Women’s Health Registration Area accepted and funded by HHC. Expanded Prenatal Diagnostic Area for revenue enhancement. Participated in the Interdisciplinary Modularization of Women’s Comprehensive Clinic (WCC). 08/87 – 09/89 Bellevue Hospital Center New York, NY Position: Associate Director of Nursing, Maternal Child Health Duties: Responsible for Interdisciplinary Quality Assurance Activities. Responsible for daily administration and clinical operations of Maternal Child Health. Developed, coordinated the Family Centered Approach including case management, birthing room for Maternal Child Health. Established and developed Q.A. Studies for division, responsible for coordinating Risk/Labor Management activities for all nursing staff. Represented Bellevue Hospital for the Robert Wood Johnson Grant (1 st Phase) for case management. Established, assisted in the development of case management in Obstetrics. Developed, directed and implemented Critical Care Path with other disciplines and departments which resulted in reduction of length of stay.

08/84 – 08/87 Metropolitan Hospital Center New York, NY Position: Associate Director of Nursing, Maternal Child Health Duties: Organized Breastfeeding Program as part of Development of HMO in Maternal Child Care in collaboration with Outpatient Department. Developed Generic Standards of Nursing Practice. Guided in the development of Service Standards of Nursing. Coordinated Nursing Practice with Chiefs of Obstetrics and Pediatrics.

1980-1984 Metropolitan Hospital Center New York, NY Position: Assistant Director of Nursing, Maternal Child Health Duties: Organized, directed, coordinated and evaluated all nursing activities. Initiated, promoted, stimulated and collaborated studies on research in nursing Care, utilizing findings for improving nursing administrative practice and Nursing care. Coordinated implementation of Primary Care Concept and Rooming/In in Post Partum and Newborn Services. Acted as Hospital Administrator in lieu of Executive Director on weekends. 1979-1980 Metropolitan Hospital Center New York, NY Position: Supervisor, Obstetrics

Duties: Administratively and clinically responsible for Obstetrics Division. Developed and implemented primary nursing and interdisciplinary audits. 1977-1979 Metropolitan Hospital Center New York, NY Position: Head Nurse, Operating Room

Duties: Assisted in orientation of new personnel. Scrubbed and circulated in cases. Assisted in desk work.

1973-1975 Metropolitan Hospital Center New York, NY Position: Head Nurse, Medical/Surgical Specialties and Research Duties: Handled ongoing patient and nursing education. Assisted progress on Oncology patients under experimental drugs.

1971-1973 Metropolitan Hospital Center New York, NY Position: Staff Nurse, Neurology – Dermatology

Duties: Handled total patient care. Assisted Head Nurse in desk work took charge of unit in absence of Head Nurse. Attended doctor’s rounds.

1969-1971 Medical Center Manila, Philippines

Position: S taff Nurse, Medical/Surgical Unit

Duties: Handled total patient care. Acted as in-charge in lieu of Head Nurse. Attended conferences and seminars.

EDUCATION:

1975-1977 Teacher’s College (Columbia University) New York, NY Major: Teaching in Nursing

Degree: Master of Arts

1964-1969 St. Paul’s College Manila, Philippines

Major: Nursing

Degree: Bachelor of Science

CERTIFICATE:

2012 Green Level Certification

Bellevue Hospital Center, New York, NY

2010 Anger Management

2003 Wharton Business School (University of Pennsylvania) Philadelphia, PA Wharton Nurse Fellow Certificate

AWARDS/NOMINATIONS/SPEAKER:

June 2014 BMCC, NY

Guest Speaker for graduates of 2014

2013 Nursing Excellence Award, Philippines

2012 MalcomBaldrige Examiner (NIST)

The Baldrige Program is the nation’s public-private partnership dedicated to performance excellence.

The Baldrige Program

● Raises awareness about the importance of performance excellence in driving the U.S. and global economy.

● Provides organizational assessment tools and criteria

● Educates leaders in businesses, schools, health care organizations, and government and nonprofit agencies about the practices of best-in-class organizations

● Recognizes national role models and honors them with the only Presidential Award for Performance Excellence.

Jan 2012 BMCC, NY

Speaker on “Future of Nursing”

Feb 2012 St. Paul’s College

Manilla, Philippines

2011 Emotional Intelligence

Speaker at the Behavioral Health Associate Program Aug 2011 Peking Union Medical College (PUMC)

Speaker at their 100 th Anniversary Event

“Innovations and Role of Nursing”

2009-Present National Patient Safety Goals

Speaker at leadership forum and staff

2009 CNO Summit – Indian Wells, California

Keeping up with CMS Events and its impact on Nursing 2008 Spectrum Excellence Award-Leading Advancing Profession 2008 Bellevue Hospital Center, Leadership Award

2007 Evelyn C. Gioiella Excellence in Nursing Leadership 2007 Nursing Excellence Award

United Home Care

2007 Transition of New Graduates

Hunter College, New York, NY

2000 Black Nurses Association Award

Outstanding & Dedicated Nursing Leadership

1998 New York City Health and Hospitals Corporation Women’s Award

1996 Outstanding Nursing Administrator

1992 Nominated MCH Nurse Excellence

For March of Dimes

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