Amazon Warehouse Associate and Learning Ambassador

SALEH BADAHMAN

Warehouse Associate (YYC*)

Calgary, Alberta 587-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Motivated and reliable Amazon associate with a strong track record of high performance, safety compliance, and problem-solving. Brings over 25 years of leadership, customer service, financial operations, and IT quality assurance experience. Recognized for strong teamwork, adaptability, and a commitment to continuous learning. Seeking to grow within Amazon through internal training programs and to contribute to operational excellence through enhanced skills and leadership development.

CORE COMPETENCIES

Problem Solving & Root Cause Analysis

Leadership & Team Coaching

Workflow Improvement & Support

Customer Service & Communication

Operational Safety & Quality Focus

Microsoft Suite: Excel, Word, Office

Technical & Analytical Aptitude

Multilingual: Arabic, English, Amharic

AMAZON EXPERIENCE

Warehouse Associate Amazon, Calgary September 2020 – Present

Accurately receive, scan, sort, and stow inventory while consistently supporting daily productivity and quality targets.

Troubleshoot exceptions and workflow issues, helping reduce delays and maintain smooth operational performance.

Cross-trained across different departments in 3 different facilities, demonstrating flexibility, initiative, and a strong commitment to ongoing learning.

Uphold Amazon safety standards by maintaining a clean, compliant, and well-organized work environment.

Certified Forklift Operator and TDR (Trailer Dock & Release), actively contributing to safe and efficient dock operations

Selected as Learning Ambassador for Receive Dock and forklift operations, training and onboarding associates on SOPs, safety protocols, and best practices.

Leveraged Amazon problem-solving training to analyze operational defects, reduce recurring errors, and contribute to smoother, more efficient workflows

PREVIOUS WORK EXPERIENCE

Customer Service Representative Bank of Montreal, Calgary 2019

Delivered daily banking services and supported customers with financial needs and digital banking tools.

Provided product guidance and built strong customer relationships to improve service experience.

End User Support Supervisor National Commercial Bank, Saudi Arabia 2014–2018

Led a team of 12 supporting system updates, testing activities, and user acceptance processes.

Coordinated with cross-functional teams to ensure accurate deployment of technology changes.

System Integration Testing Supervisor National Commercial Bank, Saudi Arabia 2010–2014

Supervised on-site and offshore teams (40 staff) executing large-scale system integration and QA testing.

Ensured adherence to testing standards, documentation, and project delivery.

Software Test Lead National Commercial Bank, Saudi Arabia 1997–2010

Led quality assurance for treasury, investment, and retail banking applications.

Trained new QA staff and supported continuous improvement in testing practices.

Bullion & FX Dealer National Commercial Bank, Saudi Arabia 1991–1997

Managed transactions in gold, silver, platinum, and foreign exchange markets.

Advised clients on market trends and product strategies.

EDUCATION

Lincoln Memorial University, Tennessee, USA 1984 – 1988

Bachelor of Computer and Information Systems

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