Customer-Focused UPS Operations Supervisor

MATTHEW ROBERTSON

Ceres, CA ***** 209-***-**** ********************@*****.***

Open to opportunities in Ceres, Modesto, and Turlock, CA

PROFESSIONAL SUMMARY

Customer-focused operations supervisor with 6+ years of experience across team leadership, retail customer service, training, and high-volume logistics. Skilled in directing daily workflows, coaching employees, resolving operational and service issues, maintaining safety and quality standards, and meeting time-sensitive performance goals. Brings strong communication, organization, and hands-on leadership suited for customer service, team lead, and management positions.

CORE SKILLS

Customer Service Team Leadership & Supervision Employee Training & Coaching Conflict & Problem Resolution Performance & Workflow Management Communication Time Management Inventory Management Cash Handling & POS Microsoft Excel & Computer Literacy

PROFESSIONAL EXPERIENCE

Supervisor UPS Ceres, CA

February 2024 - Present

Supervise approximately 20 employees per day in a preload operation processing about 17,000 packages daily, coordinating staffing and workflow to meet dispatch and service deadlines.

Train, coach, and provide performance feedback to employees while assigning daily responsibilities and supporting team productivity.

Drive productivity by consistently meeting unload flow-per-hour (FPH) goals and reducing downtime between unload completion and driver start time, supporting stronger packages-per-hour (PPH) performance.

Partner with drivers and management to address service and quality concerns and improve delivery preparation.

Enforce company policies, safety standards, and operational procedures while maintaining productivity expectations.

Maintain approximately 95% scanning accuracy to support load quality, reduce package errors and potential misdeliveries, and protect overall operational efficiency and PPH performance.

Preloader United Parcel Service (UPS) Ceres, CA

October 2019 - February 2024

Loaded and organized 1,000+ packages across four box trucks per shift while maintaining route accuracy in a high-volume, deadline-driven environment.

Used handheld scanners and warehouse systems to verify and track packages and reduce loading errors.

Worked closely with drivers and team members to resolve package and load issues before dispatch.

Maintained organized work areas and followed established safety and quality procedures.

Retail Clerk Gemperle Farms Turlock, CA

June 2017 - March 2020

Provided friendly customer service, answered customer needs, and supported day-to-day retail operations.

Handled cash register transactions and maintained accurate cash handling practices.

Completed routine inventory counts and supported stocking and merchandising needs.

Trained new employees on store procedures and customer service expectations.

Maintained a clean, organized, and sanitary customer environment and prepared materials for the following shift.

EDUCATION

Turlock High School Turlock, CA

High School Diploma May 2019

LICENSES & CERTIFICATIONS

California Driver's License (Class C) Food Handler Certification

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