Remote Customer Support & Customer Service

Tyronzia R. Barnes

Orlando, FL ***** 386-***-**** **************@*****.***

OBJECTIVE

Detail-oriented and dependable professional with extensive experience in customer service, remote call-center support, and operations. Proven ability to manage high-volume customer interactions, resolve concerns efficiently, coordinate complex requests, and maintain confidentiality. Strong communication, adaptability, documentation, and problem-solving skills with a consistent record of supporting team goals in fast-paced environments.

CORE SKILLS

Customer Service & Client Relations • Remote Call Center Support • Inbound/Outbound Calls • Order Processing & Documentation • Scheduling & Coordination • Administrative Operations • Time Management & Multitasking • Problem Resolution • Team Collaboration • Customer De-escalation • CRM & Data Entry

EDUCATION

Evans High School – High School Diploma

University of Phoenix – Business Administration (In Progress)

WORK HISTORY

Safelite AutoGlass – Orlando, FL

Customer Support Representative Dec 2023 – Feb 2026

Provided inbound customer support by phone, assisting customers with service appointments, scheduling, rescheduling, and general account questions.

Verified customer information, documented interactions accurately, and updated service records while maintaining confidentiality.

Coordinated with technicians, stores, and internal teams to resolve service concerns and communicate appointment updates.

Processed service-related requests and provided clear explanations of available options, policies, and next steps.

Managed multiple customer inquiries in a fast-paced environment while meeting quality, accuracy, and productivity expectations.

24/7 InTouch – Remote

Customer Service Representative Oct 2022 – Aug 2023

Handled high-volume inbound and outbound customer interactions in a remote call-center environment.

Assisted customers with account questions, service requests, troubleshooting, payments, and issue resolution.

Verified customer information and accurately documented calls, transactions, and resolutions in company systems.

Followed scripts, procedures, privacy requirements, and quality standards while maintaining a professional customer experience.

Balanced call handling, documentation, multitasking, and performance goals while working independently.

Wayfair – Remote

Customer Support Representative May 2019 – Oct 2022

Provided remote customer support for orders, deliveries, returns, refunds, replacements, and product-related questions.

Assisted customers through phone and digital support channels while resolving concerns accurately and professionally.

Reviewed order information, tracked shipments, coordinated with delivery partners, and communicated updates to customers.

Processed service requests and documented customer interactions, account information, and resolutions in internal systems.

De-escalated challenging situations, identified appropriate solutions, and maintained a positive customer experience.

Met performance expectations for customer satisfaction, accuracy, productivity, and call quality.

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