Data Entry & Administrative Support Candidate
Resume:
SHERRI BAILEY
Yadkinville, NC *****
****************.*.*.*@*****.***
PROFESSIONAL SUMMARY
Dependable and detail-oriented professional with extensive experience in customer service, administrative support, and client communication. Skilled in managing high-volume calls, scheduling, CRM systems, and client follow-up. Known for strong organizational abilities, professionalism, and delivering excellent client experiences in fast-paced environments. CORE SKILLS
Customer Service & Client Relations
Phone & Call Management
Appointment Scheduling & Rescheduling
CRM Systems (Clio)
Administrative Support
Data Entry & Documentation
Email & Chat Support
Time Management & Organization
Strong Communication Skills
Problem Solving & Conflict Resolution
PROFESSIONAL EXPERIENCE
Receptionist / Administrative Support
Heartland Law Firm
May 2024 – Present
Manage high-volume incoming calls and route messages accurately Conduct follow-up calls and maintain client communication Monitor and distribute incoming/outgoing faxes to the appropriate staff Handle Google leads and follow-ups using Clio CRM
Schedule, reschedule, and confirm appointments via phone and text Maintain accurate documentation of all client interactions Serve as the professional first point of contact for clients Wellness Coach / Customer Service Agent
Truvani
September 2020 – September 2021
Assisted customers in selecting products based on individual needs Maintained strong call metrics and customer satisfaction Resolved concerns and retained customer loyalty
Managed inbound/outbound calls, emails, and chats
Documented interactions in CRM systems and followed up as needed Independent Blogger / Freelance Content Creator
January 2014 – Present
Created engaging, research-based content for niche audiences Wrote marketing and promotional materials
Managed social media promotion and audience engagement Edited and proofread content for quality and accuracy Data Entry / Email Support Representative
DK Marketing
January 2011 – January 2014
Managed business email communication and follow-ups Maintained organized records and file systems
Entered and updated data accurately
Supported daily administrative operations
ADDITIONAL EXPERIENCE
Appointment Setter – Senior Advisors Group
Scheduled appointments and managed representative calendars Conducted outbound calls and handled objections professionally Maintained scheduling accuracy and updated tracking reports Call Reviewer – Humanatic
Evaluated recorded calls and provided detailed feedback Maintained accuracy and met strict deadlines
Customer Service Representative – JMB
Assisted customers with inquiries and service issues Promoted products and supported sales goals
Built strong customer relationships through excellent service Tutor – Woodlawn Middle School
Provided academic support and improved student performance Encouraged critical thinking and confidence
EDUCATION & CERTIFICATIONS
Ledford Senior High School
Stratford Online Courses
Allison Online Courses
Certifications:
Administrative Assistant
Cosmetology
Nutrition
Fitness
Psychology
REBT
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