Remote Customer Service & Call Center Support

BRITTNEY GULLY

Temple, TX • +1-817-***-**** • ***************@*****.***

PROFESSIONAL PROFILE

Reliable and customer-focused professional with hands-on experience in customer service, call-center-style phone support, remote/work-from-home customer assistance, healthcare administration, scheduling, data entry, documentation, cash handling, and independent work. Experienced communicating with customers and clients by phone and electronically, resolving questions, protecting confidential information, and learning new systems quickly. Currently pursuing Cybersecurity studies. Seeking a remote Customer Service, Banking/Financial Services Support, Member Services, Call Center, Client Support, Scheduling, or Administrative position where professionalism, accuracy, and strong communication can contribute to excellent customer experiences.

BANKING & CALL CENTER STRENGTHS

Customer account support • Inbound/outbound phone communication • Customer verification & information handling • Transaction accuracy • Cash handling • Payment/customer inquiry support • Problem resolution • Escalation awareness • Data entry • Documentation • Scheduling • CRM/EMR systems • Email & chat communication • Confidential information • Microsoft Office • Google Workspace • Remote collaboration • Multitasking • De-escalation • Professional communication

PROFESSIONAL EXPERIENCE

Remote Customer Service Representative Work-from-Home / Customer Support Remote

• Provided professional customer support through phone and electronic communication while working independently in a remote environment.

• Responded to customer questions, documented interactions, entered information accurately, and worked toward timely resolution of service issues.

• Used computer systems and online communication tools to manage customer information, follow procedures, and maintain organized records.

• Handled multiple customer needs while remaining calm, courteous, accurate, and solutions-focused.

Home Health Provider / Caregiver Self-Employed Pine Bluff, AR

• Coordinate schedules, appointments, transportation, and service needs while maintaining dependable communication with clients and families.

• Maintain detailed records and documentation and communicate with healthcare providers and other professionals.

• Work independently, manage changing priorities, protect confidential information, and consistently complete time-sensitive responsibilities.

Medical Assistant ARCare White Hall, AR

• Supported patients and medical staff with administrative and clinical responsibilities in a fast-paced healthcare setting.

• Scheduled appointments, documented patient information, maintained records, and handled confidential information with accuracy.

• Communicated with patients and staff, answered questions, and helped keep daily office operations organized and efficient.

Slot Attendant / Customer Service Saracen Casino Resort Pine Bluff, AR

• Provided direct customer service and assisted guests with questions, service concerns, and routine machine issues.

• Processed jackpot payouts and responded to ticket jams, paper outages, and other routine problems while maintaining accuracy.

• Delivered professional service in a high-volume environment and remained calm while assisting customers with time-sensitive needs.

Cashier / Customer Service Saracen Casino Pine Bluff, AR

• Provided friendly, accurate customer service before and after purchases while handling cash and transactions responsibly.

• Checked inventory, stocked merchandise, and maintained an organized customer-facing area.

• Balanced speed, accuracy, professionalism, and customer satisfaction while assisting multiple customers.

Rural Carrier Associate United States Postal Service Pine Bluff, AR

• Provided dependable customer service while delivering and collecting mail and supporting customers along an assigned route.

• Processed sales of stamps, postal supplies, and money orders with attention to accuracy and established procedures.

• Worked independently, managed route responsibilities, met delivery schedules, and maintained reliable service standards.

EDUCATION

Southeast Arkansas College — Cybersecurity Studies

Pine Bluff High School — High School Diploma

CERTIFICATIONS

Certified Phlebotomy Technician • Certified Home Health Aide • CNA • CPR/BLS • Valid Driver’s License

TECHNOLOGY & SYSTEMS

Microsoft Word • Excel • Outlook • PowerPoint • Google Workspace • Google Docs • Microsoft Office • CRM systems • EMR/EHR systems • Data entry • Email & live chat • Video conferencing • Slack • Computer troubleshooting • Remote communication platforms • Windows • Mobile devices

ADDITIONAL QUALIFICATIONS

Strong attention to detail • Dependable and self-motivated • Fast learner • Professional phone presence • Ability to follow policies and procedures • Ability to prioritize competing tasks • Comfortable working independently and as part of a team • Strong written and verbal communication • Customer-focused problem solving

Contact this candidate