Warehouse Inventory Supervisor & Technical Support

Kevin J Walker

***** ******** **

Elmendorf, Texas 78112

210-***-****

**************@*****.***

OBJECTIVE:

I am seeking a challenging career with advancement opportunities.

• SUMMARY OF QUALIFICATIONS

• Strong leadership and supervisory experience

• Excellent customer service, interpersonal, and communication skills.

• Highly organized, with exceptional attention to detail and accuracy.

• Skilled in research, problem-solving, and data analysis.

• Demonstrated ability to manage multiple priorities and meet deadlines.

• Experienced in inventory management, purchasing alignment, and numerical data.

• Proficient in Microsoft Office, Word, Excel, PowerPoint, and Windows-based applications.

• Adaptable, dependable, and committed to delivering high-quality results. WORK EXPERIENCE:

Package Produce Solutions

Warehouse Inventory Supervisor October 2022 – Current

• Train, schedule, and supervise warehouse staff to ensure efficient daily operations.

• Managed and monitored warehouse inventory levels to maintain accuracy and availability of stock.

• Implemented and maintained inventory control procedures to optimize stock management.

• Analyzed inventory data to identify trends, discrepancies, and improvement opportunities.

• Forecasted supply requirements and prepared daily operational and inventory reports.

• Conducted loss prevention investigations and implemented measures to reduce inventory shrinkage.

ADT

Technical Support Specialist October 2021 – September 2022

• Handled high-volume inbound and outbound customer calls with professionalism and efficiency.

• Provided technical support and troubleshooting assistance for customers through virtual channels.

• Guided customers through step-by-step solutions to diagnose and resolve technical issues.

• Utilized established workflows and troubleshooting procedures to achieve first-contact resolution whenever possible.

• Delivered exceptional customer service while ensuring timely and accurate issue resolution.

• Documented customer interactions, technical issues, and resolutions in company systems. Alorica

Customer Service Representative May 2019 – September 2021

• Handled inbound customer service calls and provided timely, accurate assistance.

• Assisted customers with setting up and managing Waste Management service accounts.

• Scheduled service appointments and coordinated waste collection and pickup requests.

• Resolved customer concerns and utilized retention strategies to maintain customer satisfaction and loyalty.

• Processed customer payments and updated account information accurately.

• Maintain detailed customer records while ensuring compliance with company procedures. Education

Hallmark College

Associate of Applied Science in Electronic Engineering Technology George Gervin Academy

High School Diploma

References

Available upon request.

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