Accounts Receivable & Collections Supervisor
Resume:
J ENNIFER MADDOX
ACCOUNTS RECEIVABLE, BILLING & COLLECTIONS PROFESSIONAL
CONTACT SUMMARY
********.*******@*****.***
Upper Marlboro, MD 20774
Billing & Collections Professional with 10+ years of experience in high volume account operations, including invoice processing, account management, collections, payment reconciliation, and discrepancy resolution. Proven ability to manage large portfolios, improve collection rates, meet strict deadlines, and maintain accuracy in fast-paced
environments. Experienced in analyzing account data across multiple systems and driving performance and operational efficiency. Strong background in team leadership,
performance tracking, and customer account resolution. SKILLS EXPERIENCE
Account Receivable(A/R)
Collections Management
Billing & Invoicing
Account Reconciliation
Payment Processing
Discrepancy Resolution
Portfolio Management
Performance Metrics
Reporting & Data Analysis
Team Leadership & Coaching
Account Resolution
RP Professional – Supervisory lead, Receivable Operations Remote – Commercial Lending
March 2021 - Present
- Oversee daily Accounts Receivable operations for commercial lending and liquidation portfolios,
including escalations, payment arrangements,
hardship requests, re-amortizations, bankruptcies, and business closure accounts
- Prepare and reconcile receivable reports to ensure account accuracy, loan compliance, delinquency
tracking, and liquidation closeout processing
- Review escalated and high-risk accounts for account discrepancies, fraud concerns, and resolution
opportunities while serving as a liaison between
clients and internal departments
- Analyze financial documents including credit reports, tax records, financial statements, and P&L reports to support hardship program consideration, payment
plan approvals, and alternative account resolution strategies
- Coordinate employee 1:1s and team meetings
focusing on performance, policy updates, workflow
management, and department compliance
standards.
- Provide employee training, workflow guidance and performance support to maintain productivity and
compliance standards
EDUCATION
University of Phoenix
BA in Finance
- Collaborate with cross-functional departments to strengthen workflow efficiency, support customer
account resolution, and assist with department
operational and month-end processes
Fundation Group – Accounts Receivable & Collections Manager
Remote – Financial Services & Commercial Lending
February 2017 – March 2021
- Restructured collections department policies and training guidelines by implementing software and
workflow improvements to strengthen department
productivity and operational efficiency
- Audited and reconciled payment records to ensure accurate cash application and account adjustments
when necessary
- Reviewed distressed and delinquent accounts for
loan restructuring, legal placement, and charge-off consideration through analysis of account history, financial records and credit documentation
- Oversaw daily team operations, employee training, performance monitoring, and compliance standards
- Evaluated and resolved escalated account
discrepancies to determine resolution strategies for complex and high-risk matters
- Reviewed bankruptcy accounts to ensure all claims were filed with the courts within proof of claim (POC) deadlines.
- Generated and maintained weekly and monthly
reports including aging, charge-off, cash flow, re- amortization, and month-end reporting for
operational reporting, review, and meetings
- Hosted and led collection meetings to review
portfolio performance, forecast trends, department metrics and operational updates
B.F. Saul Company – Assistant Billing & Collections Manager Bethesda, Maryland/Hybrid
Residential & Commercial Property Management
July 2012 – January 2017
- Managed commercial accounts receivable
operations for tenant and vendor portfolios including billing, payment application, delinquency resolution, account reconciliation, and dispute resolution
- Utilized Yardi to manage tenant accounts & vendor receivables, generate invoices, distribute monthly billing statements, maintain account records, and
review payment activity and delinquent balances
- Reviewed and updated account documentation to
ensure accuracy of financial records, payment
history, supporting documents, customer
communications, and account activity notes
- Audited daily cash reports to ensure accurate
payment application, account adjustments, and
reconciliation
- Prepared and maintained financial reporting related to aging receivables, cash flow activity, charge-offs, litigation accounts, and monthly and quarterly
reporting
- Conducted skip tracing and account research using LexisNexis and other public and private databases to locate tenants & vendors and verify account
information
- Processed delinquent accounts for litigation and attorney placement while coordinating with legal
counsel on payment resolutions, account recovery
efforts, and judgement reporting accuracy
- Reviewed tenant and vendor credit screenings and prepared account assessments and
recommendations for management review
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