Customer Support & Special Education Specialista

Denise Harrison

Atlanta, GA

******.***********@*****.*** 678-***-****

Education

Cambridge

Shorter College

Professional Summary

Customer-focused professional with extensive experience supporting diverse populations, resolving issues, and maintaining positive relationships. Strong background in communication, service delivery, organization, and technology support. Known for professionalism, adaptability, and creating positive customer experiences in fast-paced environments.

Core Skills

Customer Service & Support Communication & Relationship Building

Problem Resolution Time Management & Organization

Data Entry & Documentation Technology Support

Training & Onboarding Conflict Resolution

Microsoft Office & Digital Tools

Professional Experience

Cascade United Methodist Church Atlanta, GA

Childcare Worker / Curriculum Developer Dec 2024 – Nov 2025

Delivered high-quality service to families and children, ensuring a safe, welcoming, and organized environment.

Communicated clearly with parents and staff regarding schedules, expectations, and child needs.

Planned and implemented engaging activities while managing multiple age groups effectively.

Resolved day-to-day concerns professionally to maintain positive relationships.

M.D. Roberts Middle School Jonesboro, GA

Interrelated Support Specialist Sept 2023 – May 2024

Provided individualized support to students and collaborated with staff to address needs efficiently Maintained detailed documentation and records in compliance with policies and procedures.

Communicated regularly with families and team members to ensure consistent service delivery.

Adapted quickly to changing priorities in a fast-paced environment.

Martin Luther King Elementary School College Park, G

Special Education Teacher Aug 2021 – Aug 2023

Delivered consistent, customer-focused service to students, parents, and staff.

Managed scheduling, documentation, and progress tracking with accuracy and attention to detail.

Built strong relationships through clear communication, patience, and follow-through.

Addressed concerns professionally and escalated issues appropriately.

Martin Luther King Elementary School College Park, GA

Paraprofessional Sept 2005 – May 2021

Supported daily operations by assisting customers (students, parents, staff) with questions and needs.

Provided technology assistance and troubleshooting for online platforms and digital assignments.

Maintained organized records and supported multiple team members simultaneously.

Demonstrated reliability and consistency in a high-volume service environment.

Daystar Tabernacle Camp Champion Summer Camp Douglasville, GA

Educator / Program Support Summers 2013 – 2019

Provided customer-focused service to campers and families, ensuring positive experiences.

Coordinated activities and schedules while maintaining safety and satisfaction.

Resolved conflicts calmly and professionally.

Fairburn News Stone Mountain, Ga

Editor / Customer Relations Apr 2003 – Sept 2005

Managed client relationships, advertising sales, and customer communications.

Responded to inquiries, resolved concerns, and ensured customer satisfaction.

Coordinated production schedules and met strict deadlines.

Fulton County Schools Atlanta, GA

Technology Specialist Aug 1993 – May 2002

Provided frontline technical support to staff, resolving issues efficiently.

delivered customer service through troubleshooting, training, and follow-up.

Assisted users with technology adoptio

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