Collections Specialist & Customer Service

JHERI WOODARD-BRONSON

Email: ***********@*****.***

Phone: 904-***-****

Location: Jacksonville, Florida 32218

Objective

Seeking employment as a collection agent with a company where I can make use of my knowledge and contribute to the organization. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Skills/Software

- Written/Verbal Communication

- Interpersonal

- Data Entry/Record Keeping

- Problem solving

- Technical Support

- Working under pressure

- Negotiation

- Preventing losses

- JavaScript

- Microsoft Teams

- Microsoft Word

- Microsoft Excel

- Microsoft SQL Server

Education

Edward H. White High School

High School Diploma

Valdosta State University

01/2018

Associates Degree: Business

Experience

Citi - Collections Specialist

Jacksonville, FL • 2023 - Current

- Managed collections processes by utilizing advanced credit management software to track outstanding accounts.

- Analyzed customer payment histories to identify patterns and implement tailored collection strategies.

- Processed debtor payments and updated accounts to reflect new balance.

- Monitored customer accounts for payment delinquency and initiated collection efforts.

- Analyzed customer financial records to determine appropriate payment plans.

Multi Service Mechanical Contractor - Customer Service Representative II

Jacksonville, Florida • 08/2015 - 2023

- Representing office personnel and company brand in regular client correspondence.

- Assisting customers in troubleshooting and resolving service issues.

- Timekeeping, scheduling and setting consultations.

- Customized projects, organizing physical and digital files for proper tracking and record keeping purposes.

Concentrix - Technical Support Specialist

Jacksonville, Florida • 04/2020 - 05/2022

- Worked collaboratively with software programs to troubleshoot, diagnose and service Apple products providing clients with step-by-step solutions.

- Meeting and maintaining strict performance goals while effectively communicating with clients and satisfying requests via inbound/outbound calling.

- Maintained effective and efficient communication with leadership and team members via Microsoft Teams for development and weekly team meetings.

Bacardi Distribution - Quality Assurance Manager

Jacksonville, Florida • 11/2018 - 12/2019

- Following and enforcing proper procedures to ensure quality of Bacardi products before distribution to retail stores.

- Composing and submitting financial and quality audits for various departments.

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