Cybersecurity Analyst

Malik Lacey

Chicago, IL 312-***-**** **********@*****.*** https://www.linkedin.com/in/malik-lacey/

Professional Summary

Results-driven professional and former real estate broker with a proven track record in high-stakes negotiations, client acquisition, relationship management, and complex problem-solving. Currently completing Per Scholas Cybersecurity with AI Tools training and pursuing CompTIA Security+, while building technical knowledge in cybersecurity and risk management. Brings strong communication, active listening, analytical, and stakeholder management skills, with the ability to translate complex needs into practical solutions. Targeting Cybersecurity Account Manager or Cybersecurity Analyst roles in the Chicago or Washington, D.C. areas.

Technical Skills

Security Operations: SIEM, Splunk Enterprise Security, Log Analysis, Incident Triage, Threat Hunting, Intrusion Detection, Phishing Analysis, Endpoint Security

Vulnerability & Risk Management: Vulnerability Scanning, Nmap, Nessus, CVE Analysis, Risk Assessment, Security Hardening, Patch Management, Penetration Testing

Network Security: Wireshark, TCP/IP, DNS, DHCP, Firewall Configuration, Network Segmentation, OSI Model, Network Discovery

Security Tools & Platforms: Splunk, ServiceNow, Active Directory, Linux/Unix CLI, Windows Server, Tableau, Microsoft Excel, SQL

Security Frameworks & Compliance: NIST Cybersecurity Framework (CSF), MITRE ATT&CK, Cyber Kill Chain, NIST 800-53, NIST 800-61 Incident Response, Risk Management Framework (RMF), ISO 27001

Data Analytics: SQL Querying, Data Forensics

Education & Certifications

Per Scholas Remote Learning Chicago, IL August 2026 - November 2026

Advanced Cybersecurity AI, CompTIA Security+ Certification

Catalyte Hybrid Learning Chicago, IL February 2026 -May 2026

IT Services Certificate Program

Harold Washington College Chicago, IL May 2025 - August 2025

CompTIA Security+ Certificate Program

Professional Experience

Catalyte Chicago, IL February 2026 -May 2026

IT Services Apprentice

●Developed specialized proficiency in Microsoft platform fundamentals, corporate operating systems, and hardware configurations.

●Interfaced directly with corporate clients to track down, diagnose, and resolve technical issues, ensuring high satisfaction and minimal downtime.

●Executed full-lifecycle ticket management from intake and triage to root-cause analysis and final hardware/software resolution.

●Adhered strictly to rigorous client service level agreements (SLAs), managing strict timelines and project deadlines effectively.

Village Realty Chicago, IL May 2024 - Present

Real Estate Broker

●50+ clients advised through complex real estate transactions, providing strategic guidance that supported informed decisions and high client satisfaction.

●Negotiated over 25 transactions, improving closing rates by 130% and expanding the client base through targeted relationship-building strategies.

●Strengthened negotiation and outreach strategies, increasing successful transactions by 120% and generating 5+ new client relationships from referrals.

●Developed and executed marketing strategies that increased client engagement by 20% and expanded market visibility.

●Ensured compliance across 40+ transactions by applying state and federal real estate regulations while maintaining ethical and professional standards.

Comparison Insurance (A Liberty Mutual Owned Co.) Chicago, IL Nov 2022 - May 2024

Field Sales Representative

●Analyzed market trends and implemented targeted marketing strategies, increasing client engagement by 25% and generating 150+ qualified leads.

●Negotiated 50+ high-value property transactions, increasing closure rates by 30% and expanding the client base by 50+ clients.

●Advised clients on insurance policies, matching coverage to individual needs while improving satisfaction and supporting revenue growth.

●Generated 50+ new client relationships through proactive sales and outreach strategies, expanding revenue opportunities and strengthening the customer pipeline.

●Coordinated with multiple internal departments to resolve client needs, improving service efficiency and increasing customer satisfaction by 20%.

Allstate Insurance Chicago, IL Jan 2022 - Nov 2022

Marketing Sales Agent

●Increased policy sales and client retention by identifying multiple cross-selling opportunities and matching clients with relevant coverage.

●Streamlined coordination with underwriting, reducing approval times while improving the client experience.

●Cultivated 100+ client relationships through personalized service, ensuring regulatory compliance and driving repeat business and long-term loyalty.

Uber Technologies/Uber Eats Chicago, IL Aug 2018 - May 2020

Account Executive

●Exceeded monthly sales goals by consistently achieving 125% to 140% of sales quota through the strategic acquisition and cross-selling of marketplace solutions to SMB restaurant owners.

●Accelerated the onboarding process by partnering closely with technical activation teams, reducing time-to-first order by 20% for newly partnered restaurant accounts.

●Managed a high-volume sales pipeline using Salesforce and Tableau, executing 60+ daily cold calls and data-driven outreach to expand Uber Eats' merchant footprint in the Chicago market.

●Cultivated high-retention partnerships with restaurant groups by delivering personalized menu optimization advice, driving a 15% increase in their year-over-year delivery volume.

●Ensured compliance with insurance laws, upholding ethical standards.

Contact this candidate