Lodge Manager Application Richard Makori Shanyangi

RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

BIODATA

Date of Birth : November 1979

Marital Status : Married

Gender : Male

Nationality : Tanzanian

Language : English & Swahili

PERSONAL PROFILE

A highly experienced and results-driven hospitality professional with over 20 years of progressive experience in hotel operations, human resources, training, quality assurance, food and beverage management, and hospitality education. Possesses extensive practical and leadership experience gained through serving in senior and supervisory roles including HR Officer, Training and Quality Assurance Manager, Food and Beverage Manager, Assistant Food and Beverage Manager, Outlets Manager, Restaurant Manager, Assistant Restaurant Manager, Restaurant Supervisor, Butler, and Acting General Manager. Demonstrates strong expertise in hotel operations, customer service excellence, employee development, performance management, quality standards, food and beverage service, cost control, departmental leadership, and operational planning. Has proven ability to lead and motivate diverse teams, develop and implement training programs, establish and monitor standard operating procedures, improve service delivery, and maintain high levels of guest satisfaction. In addition to operational experience, is an accomplished Hospitality Facilitator and Trainer with the ability to transfer practical industry knowledge to hospitality employees, supervisors, managers, and students. A committed professional with strong communication, leadership, coaching, and problem-solving skills, capable of working effectively in demanding hospitality environments and contributing to organizational growth, employee development, operational efficiency, and sustainable service excellence. PROFESSIONAL SKILLS SUMMARY

Hospitality Operations Hotel Management Food & Beverage Management Human Resources Management Training & Facilitation Quality Assurance Restaurant Management Butler Service Customer Service SOP Development Cost Control Revenue Management Team Leadership Employee Relations Labour Practices Performance Management Coaching & Mentoring Guest Relations Workplace Compliance

RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

ACADEMIC QUALIFICATIONS:

Year Institute Award

2023 - Open University of Tanzania

Continuing student in Master Degree in

Tourism and Planning Management (MTPM)

2015 - 2018 Open University of Tanzania

Master’s Degree in human resources

management (MHRM)

2010 - 2013 Open University of Tanzania

Bachelor Degree in Business administration

majoring in Human Resources (BBA -

HRM)

2009 - 2010 Open University of Tanzania

Certificate in Foundation Course (OFC) in

Business

2004 - 2005

Institute of Commercial Management

(ICM) UK

Single Diploma in Hospitality, Hotel

Marketing & Catering Services

2000 - 2001

Nairobi Institute of Tours and Hotels

(Arusha)

Certificates of Hotel operations

1996 - 1999 Serengeti Secondary School Certificate of Secondary Education 1995 – 1995 Misseke Primary School Certificate of Primary school 1988 - 1994 Bwitengi Primary School Certificate of Primary school SEMINARS AND TRAININGS

DATE/YEAR TRAINER/COMPANY TRAINING COVERED

16th - 17th Nov 2020

Association of Tanzania Employers

(ATE)

Sexual Harassment at the workplace

6th - 7th Feb 2017

Association of Tanzania Employers

(ATE)

Effective Handling of disciplinary

procedure, Chairing of the hearing at the

workplace

9th – 13th May 2016

Association of Tanzania Employers

(ATE)

Comprehensive standard Labour Practice at

workplace

2015 Flying High Consulting Leadership Development 2015 Flying High Consulting Customer care Services RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

HOSPITALITY TUTOR

FEBRUARY 2026 – PRESENT: NATIONAL COLLEGE OF TOURISM – ARUSHA CAMPUS Responsible for training and facilitating Certificate and Diploma students in Hospitality and related professional subjects. The role involves delivering classroom instruction, practical training, student assessment, academic guidance, and supporting the development of competent hospitality professionals. Key Responsibilities:

Deliver theoretical and practical hospitality training to Certificate and Diploma students.

Prepare lesson plans, schemes of work, training materials, and practical exercises.

Conduct student assessments, examinations, assignments, and practical evaluations.

Provide academic guidance, mentorship, and professional coaching to students.

Facilitate practical training in key hospitality areas, including Food and Beverage Service, Housekeeping, Front Office Operations, Laundry and Fabric Care, and Restaurant Operations.

Develop and review training notes and learning materials in line with hospitality industry standards.

Support students in developing professional customer service, communication, teamwork, and workplace skills.

Participate in academic meetings, curriculum implementation, departmental activities, and institutional programs.

Promote strong links between hospitality theory and practical industry requirements. TRAINER AND FACILITATOR

25TH MARCH – 09TH APRIL 2024: TRAINING THE ANG’ATA SAFARIS STAFF TO ENABLE THE TEAM TO DELIVER BEST SERVICE TO GUEST.

Training covered: Customer service skills, Communication skills, Work behaviour, food and beverage Service techniques for food and beverage staff, Reservation and front office procedures, Cost control in food and beverage, Housekeeping techniques and skills, Food productions skills, Sales and Marketing techniques,

JUNE 24 – 29TH 2024: FACILITATOR FOR TRAINING ORGANIZED BY THE PM0 – LYED AND MINSTRY OF NATURAL RERSOURCES

Conducted a training organized by Ministry of Labour, Youth, Employment and Persons with Disability (PMO-LYED) and Ministry of Natural Resources and Tourism (MNRT) organized for Mid and Small hotel employees and Facilitated the Food and Beverage trainings for 165 staffs for Kilimanjaro Region

JUNE 2023: TRAINING THE ANG’ATA SAFARIS STAFF TO ENABLE THE TEAM TO DELIVER BEST SERVICE TO GUEST.

Training covered: Customer service skills, Communication skills, Work behaviour skills, Service of food and beverage techniques for food and beverage staff RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

AUGUST 24 – 28TH 2023: FACILITATOR FOR TRAINING ORGANIZED BY THE PM0 – LYED AND MINSTRY OF NATURAL RERSOURCES

Conducted a training organized by Ministry of Labour, Youth, Employment and Persons with Disability (PMO-LYED) and Ministry of Natural Resources and Tourism (MNRT) organized for Mid and Small hotel employees and Facilitated the Food and Beverage trainings for 177 staffs for Arusha Region

JAN 2023 TO DATE: HOSPITALITY TRAINER AT VOLCANO COLLEGE

Training food and Beverage subject, Housekeeping and Laundry and Front Office operations

Teaching food and beverage studies, Housekeeping and Front Office operations WORKING EXPERIENCES & DUTIES PERFORMED

MARCH 5, 2020 - JUNE 14, 2021: ACTING GENERAL MANAGER AT MOUNT MERU HOTEL Duties of Ag. GM

Managing the hotel operations i.e., front office, Food and Beverage, Housekeeping, Conference and Banqueting, Finance, Engineering, security, Human Resources and Sales & Marketing

Managing hotel revenue target in conjunction with revenue & Sales and Marketing departments

Meet and greet all VIPs arriving at the hotel

Deals with any internal and external matters related to social communities or any inquiries related to the hotel.

Work very closely with Finance/accounting department to make sure we have proper controls for cash inflow and cash out flows, manage petty cash by signing all payment requisition.

Approving and signing all Local Purchasing Order (LPO) and make sure all purchases has at least 3 quote and purchase for the best and low priced.

Managing all hotel employees to adhere hotel policies and regulations

Strategies on how to improve and enhance guest centric

Guide and counsel fellow managers on leadership and how to resolve matters related to leadership

Controls any malicious activities by enhancing the control systems

Implementations of policies and Standard Operating Procedure

Manage procurement and financial aspect matters (managing food & beverage cost), operating cost and inquire reports to be done timely.

Supervise hotel compliances by implementing SOP’s and other organizational discipline measures

Chairing negotiations meeting during COVID 19 impact on rotational basis

Set up COVID – 19 strategies to safe guard staffs and guest

Handling all meeting during retrenchment processes RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

JUNE 15, 2021 - AUGUST 13, 2022: ACTING FOOD AND BEVERAGE MANAGER AT MOUNT MERU HOTEL

Duties of Ag. FBM

Managing Food and Beverage operations includes supervising five (5) F&B outlets

Managing food and beverage cost to meet the budget, where by the beverage cost was 24% and food cost was 35%

Managing six conference rooms which accommodate up to 2000 delegates on conferences and banqueting events

Supervise and manage all conference and banqueting events and meeting with organizers to make sure their event is done accordingly

Manage Food and Beverage Revenues and implementations of control measure

Revise and review menu and its prices by working together with the Executive Chef and Food and Beverage Cost controller

Manage departmental stock movement for both variable asset and fixed asset.

Manage the team discipline and supervise individual performances through restaurant Manager and supervisors

Attend all strategic meeting held in the hotel

Conducting trainings in food and beverage staff by shaping them to meet the Hotel SOPs. DEC 2017 - AUGUST 2022: TRAINING AND QUALITY ASSURANCE MANAGER AT MOUNT MERU HOTEL

Duties of TQAM

The primary role of Training and Quality Assurance Manager is to formulate and consolidate training as need arises from each department

Conducting trainings for hotel employees in respect to the hotel training policy

Following very closely guest feedback, so that we act on the short falls quickly by developing training as it comes as a training need

Conduct quality Audit check in all department together with Heads of Department

Check hotel compliances in regards to licensing i.e., OSHA, NEMC, TBS, TALA, Business license

Check quality of employee’s uniform and there grooming standard

Work very closely with HOD’S and HR office to establish SOP’S as per the required department and maintain the standard as per the SOPs.

Prepare training and development budget

Conducting internal trainings

Facilitating trainings for hotels supervisors in conjunction with National College of Tourism, Ministry of Labour and ILO Tanzania on how to run Apprenticeship program

Supervises compliance by developing checklist on all aspect related to compliance

Trained the Hotel Assessors for Stars rating on how to rate hotels and lodges which was organized by the Ministry of Natural Resources and Tourism

Being part of the Team Nominated by NACTVET to verify and identifying vocational colleges at Northern Zone (Arusha)

Part time Tutor for National College of Tourism (NCT – Arusha Campus) and Volcano College

Team member of curriculum development at National College of Tourism (NCT) at Arusha RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

2013 - 2017: HUMAN RESOURCES OFFICER AT MOUNT MERU HOTEL Duties responsible for HRO

Deals with Human Resources matters including Disciplinary matters, payroll and incentive schemes

Deals with staff social security and pension schemes, Ensure medical enrolments, health plans and welfare matters,

Preparing and administer annual leave roster for Managers

Work hand in hand on Human resource planning, recruitment, selection and placement

Give guidance on Human Resource procedures and share advise on the application of Labour laws.

Coordinates and review training programmes

Advise on matters concerning Promotion and Succession Planning,

Undertakes employees’ performance appraisals, conducting induction programme to new employees,

Keep and maintain Human Resource information into employee’s file,

Preparation of different reports pertaining to Human Resources,

Deals with budgeting related to HR department

Assist on getting Work permit / Resident permit by using he online system as directed by the Ministry of labour and employment.

Perform other duties related to Health and safety (OSHA) as per required by Act No.5 of the year 2003 and Environmental issues through NEMC assisted the hotel to get its Environmental Risk Assessment Certificate.

Work very closely with WCF for fulfilling all required information needed by the WCF Act.

Perform induction for new employees, trainees and interns NOV 2013 - JUN 2014: ASSISTANT FOOD AND BEVERAGE MANAGER AT MOUNT MERU HOTEL

Duties and responsibilities

Conduct meeting and ensure problem solving all F&B supervisors to ensure smooth running of the restaurant/bars and conference rooms

Takes personal initiative in staff welfare to ensure the brigade remains highly motivated and performs at its best under operational conditions.

Conduct regular performance appraisal on all Restaurant staff including Restaurant Manager, supervisors and other junior employees

Ensure all employment disciplinary procedure is carried out accordingly as per company policy.

Conduct inspection in all operational areas to ensure tidiness, correct storage, stock levels and keep the highest degree of standard.

work closely with sales department in order to ensure the smooth running of all pre-booked functions and special parties.

Maximizes food and beverage profitability by controlling all spillage, spoilage and wastage.

Conduct training within the Restaurant and improve the overall skills of employees and hence productivity.

Keeps accurate records of all training programs.

Offer Recommendations to Food & Beverage Manager of any operational or physical layout changes which will enhance the working environment and streamline efficiencies.

Offer recommendation on purchase of new or modern equipment.

Manage food and beverage cost to all F&B outlets, Maintaining Food cost at 25% and Beverage cost at 24%

RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

MAY 2013 - OCTOBER 2013: RESTAURANT MANAGER AT MOUNT MERU HOTEL Duties and responsibilities

Conduct outlets / restaurant meeting with all colleagues.

Motivate the team for better performances

Conduct performance appraisal on all Restaurant colleagues

Ensure all employment; terminations and disciplinary procedure are carried out accordance with company policy / labour laws.

Conduct regular inspection in all operational areas to ensure that tidiness, correct storage, stock levels and keep the highest degree of standard.

Work together with sales department in order to ensure the smooth running of all pre-booked functions and special parties.

Maximizes food and beverage profitability by controlling all spillage, spoilage and wastage.

Establishes on-going training programs within the Restaurant to improve the overall skills of employees and hence improve productivity.

AUG 2011 – APR 2013: ASSISTANT RESTAURANT MANAGER AT MOUNT MERU HOTEL Duties and responsibilities

To plan, organize, direct and control the day-to-day running of the restaurant.

Co-ordinate all works to ensure correct staffing as required by business level.

To maintain operating and service standard levels in keeping with the Hotel’s expectations and SOP Manuals, by means of up-date and on-going training programs.

In conjunction with the Cost Controller, to control all direct costs and expenses; suitable control systems to monitor and maintain stock levels.

To promote the restaurant through the highest standards and guest contact, in improving the overall food and beverage image

OCT 2010 - AUG 2011: OUTLET SUPERVISOR AT MOUNT MERU HOTEL Duties and Responsibilities

To plan, organize, direct and control the day-to-day running of the restaurant.

Co-ordinate all work to ensure correct staffing as required by business level.

To maintain operating and service standard levels in keeping with the Hotel’s expectations and SOP Manuals, by means of up-date and on-going training programs.

In conjunction with the Cost Controller, to control all direct costs and expenses; suitable control systems to monitor and maintain stock levels.

To promote the restaurant through the highest standards and guest contact, in improving the overall food and beverage image.

RICHARD MAKORI SHANYANGI

E-mail: *********@*****.***,

Cell: +255-***-***-***

2006 – 2010: ASSISTANT HEAD BUTLER AT ANDBEYOND GRUMETI SERENGETI TENTED CAMP

Duties and responsibilities

To welcome and serve lodge/camp guest on arrival.

Conduct daily stocks, requisition of drinks from store, monitoring drinks control sheet.

To offer food and drinks services

Planning events such as Bush breakfast, bush dinner and sundowner for drinks.

Inspect guest rooms before arrival

Brief guest on safety issues by assisting camp Manager to answer all queries related to company.

Supervise other butlers by assigning them to do other assigned jobs including cleaning all restaurant areas and bar arrangement.

REFERENCE

1. Janeth Pallangyo

Former HR Manager

Mount Meru Hotel - Arusha

Mob: +255-***-***-***

2. Rev. Suvuku Lukumay

Pastor @ TAG – Divine Favor Chapel

MATEVES ARUSHA

Mob: +255-***-***-***

3. Jones Williams Macha

Human Resources Manager

Mount Meru Hotel - Arusha

Mob: +255-***-***-*** / 078*-***-***

Contact this candidate