Human Services Specialist and Care Coordinator

Nikki Velez

Human Services Specialist

Raleigh, NC 27616 +1-919-***-**** ******@*****.***

Authorized to work in the US for any employer

Work experience

YouTube Editor, Custom Jewelry Designer

Self Clayton, NC

August 2016 to Present

Discovered dynamic ways to attract new clientele. Constantly developing new methods to creatively market individuals and their talents/services.

Counselor Intern

SouthLight, Inc Raleigh, NC

January 2015 to May 2015

Responsibilities

Assisted with new client intake processes. Facilitated group and individual counseling sessions. Kept client records. Complete session notes. Devised topics for group facilitation. Accomplishments

Developed meaningful relationships with both clients and staff. Provided a new and fresh way of dealing with clients to provide the best service.

Skills Used

Case management, counseling, program development, data entry. CNA - Certified Nursing Assistant

Connected Care Raleigh, NC

January 2012 to August 2012

Responsibilities

Assisted clients with activities of daily living. Provided transportation for clients to appointments. Provided assistance with light household duties. Communicated daily with client's responsible parties to determine best plan of care. Accomplishments

Achieved a recommendation for The Potter's Hand- excellent service award. Skills Used

Communication, empathic caregiving, computer knowledge. CNA

The Covington Raleigh, NC

October 2011 to January 2012

• Provided care for up to 12 residents.

• Assisted with the activities of daily living.

• Worked consistently with dementia-care residents. Tutorial Program Coordinator

UNM Albuquerque, NM

• Assisted with devising budget to increase the number of tutors for program effectiveness.

• Hired, trained, and managed up to 8 tutors.

• Handled payroll and scheduling needs for the program. Professional Teller

Bank of America Albuquerque, NM

• Exceeded daily sales goals while providing superior customer service.

• Suggested new products that contributed to company growth.

• Processed customer transactions effectively and timely. Education

Human Services/Substance Abuse Counseling (Associate) Wake Technical Community College Raleigh, NC

2010 to 2015

Skills

Hospital Experience Behavioral Therapy Group Therapy Program Development Crisis Management Dementia Care Meeting Facilitation English Case Management Crisis Intervention Motivational Interviewing Social Work Individual / Group Counseling Intake Experience Behavioral Health Data entry Addiction Counseling Certifications and licenses

Certified Nursing Assistant (CNA)

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