Warehouse Team Lead and Operations Supervisor

DIONEL MADERA

*** ****** **** **, ****** Haven, FL 33880

***************@*****.*** 321-***-****

PROFESSIONAL SUMMARY

Versatile and dependable professional with extensive experience across warehouse leadership, training, retail leadership, warehouse operations, and customer service. Proven ability to coach and develop employees, manage daily operations, and meet productivity and safety standards in fast-paced environments. Recognized for strong communication skills, adaptability, teamwork, and consistent work ethic. CORE SKILLS

Employee Training & Coaching • Performance Assessment • Team Leadership & Supervision • Customer Service Excellence • Inventory Control & Receiving • Order Selection & Fulfillment • Safety & Compliance • Cash Handling

& POS Systems • Workflow & Process Improvement • Communication & Problem Solving PROFESSIONAL EXPERIENCE

Warehouse Team Lead – PepsiCo / Saddle Creek Logistics Services Winter Haven, FL (02/2026 – Present)

• Lead and support warehouse team members to meet daily productivity, accuracy, and operational goals.

• Provide coaching, guidance, and performance support to promote teamwork and accountability.

• Help coordinate daily workflow and ensure efficient movement of products throughout warehouse operations.

• Monitor and reinforce workplace safety procedures and company standards.

• Communicate with team members and leadership to address operational issues and support continuous improvement.

Order Selector – Sysco Foods Auburndale, FL (06/2025 – 11/2025)

• Selected, assembled, and prepared customer orders in a high-volume warehouse environment.

• Utilized voice-pick and inventory systems to ensure order accuracy and efficiency.

• Followed food safety, equipment, and workplace safety standards at all times.

• Met daily productivity, accuracy, and quality performance goals.

• Worked collaboratively with team members to ensure timely order fulfillment. Assistant Store Manager – Family Dollar Florida (02/2025 – 06/2025)

• Assisted with daily store operations including scheduling, inventory control, cash handling, and customer service.

• Supported employee onboarding, training, and performance coaching.

• Maintained merchandising standards, store appearance, and loss-prevention procedures.

• Addressed customer concerns and resolved issues to ensure positive shopping experiences.

• Ensured compliance with company policies and safety regulations. Performance Instructor – Lowe’s Kissimmee, FL (02/2020 – 01/02/2025)

• Designed and delivered structured training programs using hands-on instruction, simulations, and role-playing exercises.

• Conducted onboarding evaluations and ongoing performance assessments with individualized development plans.

• Identified skill gaps and adapted training approaches to multiple learning styles.

• Developed and updated training materials, procedures, and safety guidelines.

• Certified employees on power equipment and maintained accurate training documentation.

• Tracked attendance, assessments, and performance data to support leadership decisions.

• Provided coaching, feedback, and leadership coverage across departments.

• Promoted teamwork, accountability, and continuous improvement. Assistant Store Manager – Dollar General Kissimmee, FL (06/2018 – 01/2020)

• Managed daily store operations including scheduling, inventory management, cash handling, and customer service.

• Led, trained, and supervised employees to meet performance and service standards.

• Conducted employee onboarding and performance evaluations.

• Implemented operational improvements to increase efficiency and reliability.

• Ensured compliance with safety policies and company procedures. Warehouse Associate (Order Selection & Receiving) – McLane Suneast Kissimmee, FL (03/2005 – 04/2006)

• Selected, staged, and prepared product orders in a high-volume distribution center.

• Performed receiving duties, including unloading shipments, verifying quantities, and inspecting products for damage.

• Ensured received inventory was properly labeled, stored, and documented.

• Followed safety procedures and quality standards to support accurate inventory flow.

• Maintained clean, organized, and compliant work areas. Customer Service Associate – Vineland Check Cashing Vineland, NJ (06/2001 – 03/2005)

• Processed high-volume financial transactions including check cashing, bill payments, and money orders.

• Maintained accuracy, confidentiality, and compliance while handling cash and sensitive information.

• Provided professional customer service and resolved transaction issues efficiently.

• Maintained accurate records and followed financial regulations. EDUCATION

GED — Vineland, NJ (2001)

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