Administrative Customer Service Professional
Resume:
Melissa M Sotero
Jarrell. TX **537
************@*****.***
Experience
March 2025-Present Maximus Inc
Customer Service Representative
Answered 40+ calls throughout shift
Assisted members with Medicaid and CHIP Healthcare and Dental Enrollments
Provided information about different Healthplans available in members area
Transferred calls to appropriate departments if unable to assist
July 2024-February 2025 Crossroads Utilities
Administrative Assistant
Was over 17 Municipal Utility Districts
Pulled all billing and water usage information and put into Excel
Converted Excel Spreadsheets to PDF
Put District Packets together for Monthly Board meetings
Communicated with Legal Assistants while prepping District Packets
March 2023-June 2024 City of Round Rock
Administrative Assistant
Assist Department Director with putting packets together for City Council meetings
Submitted invoices for Project Managers for active projects
Submit check requests for purchase order when needed
Order office supplies
Organize all new employee orientations for the department
Organize all department events and functions for the department.
February 2021-June 2022 Wehner Multifamily
Assistant Manager
Answer phones
Greet residents/prospects
Assist with Leasing duties
Handle delinquent account
Put out notices or hand out personally to Residents
Renew current leases
Make corrections on accounts
February 2020-January 2021 Switalski Eye Care
Opthalmic Technician
Answer phones
Greet Patients and Checked them in
Go over the Kiosk and present Retinal Imaging
Run Pre-Tests on Patients and set them up for their Eye Exam
Kept up with the Daily and Insurance AR
Pulled insurance Authorizations
Submitted insurance claims
Check out Patients
Took Copay and Out of Pocket Payments
December 2016-January 2021 A&Z Remodeling
Administrative Assistant
Answered phone
Scheduled appointments for Owner to go out to Residences for bids
Scheduled all upcoming jobs for Owner
Ordered materials and supplies needed for business
Updated employees time -cards
Assisted with Payroll
Proficient in: Yardi, Rent Cafe, Resman AMSI products, OnSite, BlueMoon, Voyager, Blue Pumpkin, Kronos Microsoft Office, Transaction Express (Word, Outlook, Excel), Eyefinity, Availity, Optum
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