Technology Platform Manager
Resume:
ANTHONY ESPINOZA
Technology & Platform Leadership IT Strategy & Operations Enterprise Systems
Bolton, CT 860-***-**** *********@*****.***
PROFESSIONAL SUMMARY
Technology and platform leader with over 11 years of experience inside a large, complex enterprise shaped by real organizational and vendor politics, including sustained pressure to consolidate tooling and modernize legacy infrastructure. Has worked both the engineering side of enterprise IT and the business-facing side of technology, translating technical complexity into clear direction for engineering, security, and business stakeholders alike. Equally engaged by what a new technology can do and by how people end up actually using it. CORE CAPABILITIES
Platform & ITSM Fluency: Years of hands-on ownership of enterprise monitoring, event management, and IT service management platforms across multiple technology transitions and migrations. Identity and Access Systems: RBAC design, SSO/SAML integration, Active Directory group hierarchies, and access provisioning workflows across enterprise environments.
Networking Fundamentals: DHCP, DNS, ICMP, OSPF, VLANs, subnetting, and port-level troubleshooting; router, switch, and access-point logical flow, with hands-on hybrid-vendor network experience. Cross-Functional Translation: Keeps engineering, security, vendors, and business partners aligned by ensuring shared expectations, terminology, and success criteria across all workstreams. Operational Steadiness Under Pressure: Maintains clear direction when priorities shift or incidents escalate, an instinct built through years of 24 7 enterprise operations, major incident response, and disaster recovery testing. AI & Automation Fluency: Evaluates AI and automation opportunities by business impact rather than novelty, backed by a self-directed hands-on practice.
PROFESSIONAL EXPERIENCE
The Hartford Insurance Group 2014 – 2026
Hartford, CT
Marketing Technology Manager 2022 – 2026
Employee Benefits Marketing
Served as the technical owner of enterprise SaaS platforms supporting the Employee Benefits Marketing organization. Functioned as the bridge between marketing business partners, IT security, and external platform vendors.
• Designed and implemented structured campaign intake workflows in Adobe Workfront, establishing SLA-driven routing that improved request clarity and reduced turnaround variability.
• Led migration and consolidation of two legacy DAM platforms into a single unified vendor solution, restructuring identity groups and RBAC roles while maintaining full business continuity.
• Designed the access governance structure for the DAM platform implementation, building scalable Active Directory group hierarchies aligned to enterprise governance standards, then mapping those groups to application roles via Azure Entra ID for automated provisioning and secure SSO.
• Partnered with ServiceNow developers and security teams to turn a complex AD group structure into a simple, self- service request catalog, reducing manual provisioning work for end users requesting platform access.
• Brought an engineering-grade troubleshooting discipline to business-facing platform issues, tracing complex failures across Active Directory, CMDB, and network policy to root cause, rather than treating each as an isolated help-desk ticket.
• Administered SharePoint as the team's default admin, designing an automated external-sharing workflow, triggered by ServiceNow request completion, that gave vendor partners governed access to development files, closing an automation gap in the DAM vendor's own platform. Extended the workflow to other teams and maintained ongoing external-access governance.
• Analyzed platform utilization data and maintained recurring reporting workflows, surfacing under-utilization and delivering data-informed investment recommendations to marketing leadership.
• Participated in RFI/RFP vendor evaluations, challenging vendor capability claims with grounded technical scrutiny to validate real-world integration feasibility with existing infrastructure.
• Applied AI tools pragmatically to close immediate workflow gaps as they surfaced, rather than through formal training or rollout initiatives.
• Authored vendor onboarding and platform governance documentation, still in active use after departure.
• Delivered platform walkthroughs, job aids, and live support during migrations and workflow changes, easing the transition and building user self-sufficiency across the technology portfolio. Enterprise Monitoring Engineer 2016 – 2022
Chief Technology Office (CTO)
Primary technical owner of enterprise application monitoring platforms supporting the health and reliability of critical business systems across The Hartford. Operated across multiple platform migrations and organizational transitions, building deep fluency in infrastructure, event management, and ITSM process.
• Primary SME for BMC Real End User Experience Monitoring (REUEM), supporting the platform's migration from BMC Proactive Performance Management (BPPM) to BMC TrueSight, with hands-on configuration and integration work, then to BMC Helix, a shift from on-premises to fully cloud-based monitoring as REUEM was phased out of the platform.
• Led direct outreach to application owners and technical leads across the organization as REUEM was deprecated — communicating the change and surfacing alternative monitoring options for teams to evaluate.
• Secondary SME for VMware Smart Service Assurance (SMARTS), a network-focused monitoring platform for router, switch, and security device visibility — supporting increased monitoring volume as Cisco network devices were replaced with Juniper.
• Partnered with ServiceNow developers and the Unix Operations team to define requirements for a ServiceNow automation integration handling the increased device monitoring volume from the Juniper transition.
• Owned disaster recovery testing for monitoring platforms on a criticality-tiered cadence — producing infrastructure dependency documentation, coordinating live with the DR team, tracking remediation commitments, and maintaining living DR records as infrastructure and ownership changed over time.
• Managed a catch-all ServiceNow queue for monitoring events that failed to resolve to a valid Configuration Item, working directly with a ServiceNow developer to diagnose routing logic and determine correct ownership, developing a practical fluency in event-to-incident flow, CI ownership, and ticket triage against ITSM standards.
• Participated in formal Problem Management/RCA tickets following SEV1/SEV2 major incidents, a distinct ITIL discipline from incident response, and maintained full-cycle change management experience, from change request documentation through off-hours execution.
• Administered a self-service SharePoint site for the monitoring team, serving as a service-marketing and education resource that reduced inbound support demand and improved platform adoption across application teams.
• Managed platform vulnerability patching cycles for owned application infrastructure, triaging CVEs, coordinating remediation timelines with security, and ensuring patching compliance across monitoring server environments. Operations Command Center & Network Operations Analyst 2014 – 2016 Chief Technology Office (CTO)
Joined a newly formed Command Center function, combined with NOC responsibilities, where prior network training directly applied. Command Center's core mandate was reducing major (SEV1) outage frequency.
• Supported a hybrid network transition as Juniper replaced Cisco on the LAN while Cisco remained on WAN, configuring and turning up Juniper switchports in production, extending existing Cisco/IOS expertise to a new platform.
• Took ownership of the enterprise Cisco Secure ACS platform, the organization's TACACS+ authentication system for network device access control, performing hands-on configuration and testing alongside Cisco vendor engineers and internal Network Engineering.
• Diagnosed and resolved an authentication conflict between Active Directory password policy requirements and Port Authority modem configurations, tracing the root cause and implementing a durable fix.
• Served as communications anchor during SEV1/major incidents, keeping stakeholders informed with clear, time-stamped updates while managing conference bridges and escalation paths. Operations and Facilities Associate — Whole Foods Market 2002 – 2014 West Hartford, CT
Maintained store operations across front-of-house and back-of-house functions in a high-volume retail environment. Leveraged strong written communication skills to support managers with internal memos, staff communications, and customer-facing messaging.
AI & AUTOMATION
Applies AI where it solves a real, specific problem rather than as a blanket rollout, and stays hands-on with the technology directly rather than relying on vendor claims alone.
• Active daily practice with ChatGPT (Pro) and Claude (Pro) — advanced prompting, multi-model workflows, and practical integration of AI into business and technology processes.
• Enterprise platform familiarity with Microsoft Copilot, deployed and evaluated in a Fortune 500 environment; observed AI governance vendor evaluation (NormAI) within a Fortune 500 compliance environment.
• Applied AI Infrastructure (Independent Study, 2026–Present): built and operate a self-hosted two-node AI inference environment, using it to experiment hands-on with workflow automation (n8n), retrieval-augmented generation (RAG), and early agent-based patterns, areas chosen by tracking what capabilities employers and vendors are actually building toward in the current market.
TOOLS AND PLATFORMS
ITSM & Monitoring: BMC REUEM, BMC Proactive Performance Management (BPPM), BMC TrueSight, BMC Helix, VMware Smart Service Assurance (SMARTS), ServiceNow (Incident, Request, CMDB, Event Management), ITIL Practices (Change, Event, Incident, Problem)
Network & Infrastructure: Cisco IOS, Juniper OS, Cisco Secure ACS (TACACS+), LAN/WAN administration fundamentals, SD- WAN familiarity
Identity and Access: Azure Entra ID / Active Directory, One Identity Active Roles, RBAC / Group Hierarchy Design, SAML / SSO Integration, Venafi (Certificate Lifecycle), ServiceNow Catalog and Access Workflows Marketing and Content Platforms: Adobe Workfront, MediaValet, Ansira (DAM), Magnolia CMS (DXP), Seismic, SharePoint
(site administration, external sharing governance) AI & Automation: ChatGPT, Claude, Microsoft Copilot, Ollama, n8n, ChromaDB — multi-model workflows, workflow automation, local infrastructure
Cloud Fundamentals: AWS, Azure
EDUCATION AND CERTIFICATIONS
Bachelor of Arts — Communications (Mass Media Analysis), Minor: Psychology Central Connecticut State University Graduated 2010 AWS Certified Cloud Practitioner (2021–2024) Network Security Professional — TestOut Corporation (2020) CompTIA A+ Certified Technician (2013–2016) Network Administrator's Assistant — Capital Community College (2012) Specialized Technical Training
• Linux Systems Administration — command-line navigation, process/service management, operational troubleshooting
• Network Engineering & Administration — core networking, routing and switching fundamentals, secure configuration
• Security & IT Governance Foundations — enterprise security practices, ITIL-style frameworks and controls Professional Development
• McKinsey Leadership Accelerator Program — nomination-based enrollment by CMO; multi-phase curriculum in structured problem-solving, hypothesis-driven analysis, and MECE decision frameworks.
• Toastmasters International — active member on leadership recommendation; Table Topics competition winner within regional chapter, recognized for improvisational communication and structured delivery under pressure. PERSONAL INTERESTS
Active musician (drums, vocals, songwriting) with extensive experience in recording, creative collaboration, and leading music projects. Former college radio DJ and Music Director overseeing a 12-DJ team, playlist curation, and industry outreach.
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