Data Entry and Customer Service Specialist

Deja’nae Mcdaniel 716-***-****

*** *********** ** ******* ** 14208 ********@*****.***

Objective: To obtain a job that will allow me to further my experience in customer service and data entry. I am looking for long term employment in a friendly environment.

Education: High School

Seneca Comprehensive High School

666 Delevan St Buffalo NY

High School Diploma 2008

College

Bryant and Stratton

Business Admin

1210 Broadway Buffalo Ny

1yr

Experience:

Carvana

Data entry specialist

Jan 2, 2024- April 22, 2024

Registering cars at local DMV

Updated spreadsheets

Finalized deals for customers using verify

Emailed customers to ensure a timely delivery

Entered data accurately so no deals would be rejected

Ranstad (Citigroup)

Data entry

Dec 9, 2022- Oct 2023

1400-1600 characters a hour

98-99% quality (less than 1% error rate)

Entered passport information in accurately into a database for processing

Handled hundreds of passport data a day

Keyed passport data from names, addresses and social security numbers.

I was in the top 50% amongst my peers in accuracy.

Customer service / Retail

July 22, 2019- 6/2022

Servicing inbound calls

10 calls an hour

Capital Management 716-***-****)

Customer service / collections

Oct 30, 2017- March 2018

Inbound and outbound calls

Setting up payments

200+ calls a day

Iqor 973-***-****

Customer service / collections

Oct. 6, 2014- Dec 17, 2015

Inbound and outbound calls for National Grid

Collecting payments and setting up arrangements

Less than 7minute calls

Tops 716-***-****

Cashier

March 2012- April 14, 2014

Cashing out customers

References

Mary Sloan 716-***-**** Joyce Benton 716-***-****

Jabreel McDaniel 716-***-****

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